Sweetwater

It was a pleasure to get contacted by a real person by phone after I ordered to make sure I was pleased with my order and the service I'd received. And then after to make sure I got it! I kind of forgot how much I liked the personal experience which is missing at almost all internet sites except here at Sweetwater! I will shop the site many more times again!

I purchased a Martin Guitar for my husband's birthday. The guitar was absolutely beautiful. Very quick shipping. Customer service was top notch! Pricing can't be beat anywhere. We are extremely pleased with our experience in dealing with Sweetwater and would highly recommend anyone looking for musical instruments to check them out! We would give them more than 5 stars if we could!

Everything was great! Everyone was very helpful. It is a great addition to my home studio. Have a wonderful day!

Ordered some products then the next day A representative reached out and said they were sold out & products would not be available till January and wanted to know if I still wanted them. I let them know I did. They reached back out two days later saying their was a glitch in the website and I could not have the products for the price I purchased them for. I was fished to their website to buy the products on a sponsored advertisement from Google. False Advertising is Illegal. My Wife has got me gear from these guys for years. I have advised her and she will no longer make purchases through them.

I would recommend that when you buy a guitar from Sweetwater, you don't buy the Plek setup system, costing $299. With it. If the guitar is not to your liking, you are not able to recoup the cost of the Plek. They keep your hard earned money and won't even give store credit. You are better off taking possession of the guitar, deciding if it is something that you want to keep, because you never know until you hold it and play it, then have a detailed setup done locally, or even send it somewhere. You never know when you order a guitar, if it will work for you. So, in a nutshell, don't believe the hype they claim to make sure you're satisfied with your purchase, or your money back.

My last purchase was a hi- hat and a ride. They all had surface scratches all over them.
I wish someone would have done some quality control before shipping or sold them to me at a used/ damaged rate.

We placed an order and had to make changes the same day. The rep we spoke with was accommodating to the change. 4 weeks later, however, we haven't received any merchandise and we're only given updates about our order when we call after being promised follow-ups. I wouldn't even bother leaving a review if the rep who we initially spoke with reached out to us at least once after we called in several times asking for our own updates about shipping and ultimately receiving the items we were looking for.

Sweetwater's customer service is phenomenal! They have a good range of products and with good prices. The guitar we bought was affordable and great quality. It arrived quickly with no damage - it was packed well. I was surprised and impressed to get a call from Sweetwater just a few days after the guitar was delivered. They were just making sure everything was good. That's great customer service!

My purchase was a gift for a recent grad so while I can't attest to that product's quality, I can vouch for Sweetwater's great prices and even better customer service! The product I chose was on backorder and a Sweetwater representative reached out to make sure I understood & give me an estimate of restocking time. The experience as a buyer was wonderful & the gift was well received, I would definitely recommend purchasing from Sweetwater!

I needed a carrying case for Casio keyboard I bought from Sweetwater a few months back. I contacted my sales engineer, Jeffrey Green. Jeffrey said it was in store and we made the deal. It arrived in a couple of days just as I need it for a gig.

Sweetwater and Jeffrey always come through for me. Whether harmonica or a complete computer system with ProTools.

Stan Pethel

I've been a customer of Sweetwater since the days in Chucks basement. The changes and growth are nothing short of amazing, but even more amazing is the staff Chuck has assembled. To a person they are equipped with amazing training and along with great prices and an amazing inventory to make sure everything is available to ship to their customers. If it sounds like I'm very biased and a super fan of Sweetwater it's because I am. They have supplied me with almost my whole recording studio gear, and along with their knowledgable staff has helped make me a huge success of business in my region and our studio has won dozens of awards for superior excellence in the recording industry. My thank you's to Sweetwater fall very short of how much I count on them every day! "God Bless Sweetwater"

Over the last 2 years, I've spent $7,842.24 at Sweetwater Sound, all of those purchases being the Three- or Six-Easy-Payment Plan. Suddenly today, they won't grant me three easy payments for a $175 order -- credit denied. Why? Because a few of my payments for a $1,300 Stratocaster and a $400 bass amp were late during the worldwide pandemic that hurt everyone's business, left millions unemployed, and millions more facing eviction -- including me. Apparently, these well-heeled luminaries don't read the news much. I communicated with them during the pandemic. They got all their money. They were never caught off guard. They acted kind. They even made more money by charging me for late payments -- all directly from my checking account. Yet, these soulless robots are now saying, "I don't want your money." Well, you won't have to worry about that anymore -- a Sweetwater Exclusive!

I always bought my gear through Musicians Friend. I gave Sweetwater a try and never looked back. The pricing, the inventory, and customer service is unsurpassed. They hook you up with an engineer. Their job is to make you happy. Any technical questions, item availability, troubleshooting, and general issues are handled by your service team. I've been with them for over 10 years with no regrets!

I am baffled at how argumentative the sales representative Tyler Moore was concerning my return. I will never order another single item from this company again and will not be recommending them to my students either.

OK folks: The people at Sweetwater music sell great products at a decent price and have unparalleled customer service. I wound up purchasing a Gator case upon their recommendation and I'm very satisfied, they even included a small bag of candy! I definitely got the feeling that if anything ever went wrong with a purchase they would refund it immediately and bend over backwards to make me a happy customer. I will recommend Sweetwater to all of my students for their gear!

I've been buying music gear since I was 14. I'm 50 now and have never been treated so well at any brick and mortar store or online store. Not only that, but I've placed 6 orders with them since October 2020, from a single speaker cable for under 10 bucks, all the way up to 1,000 plus for a guitar and case. Every time I was treated like the most important customer they have.

It's not very often you feel like a real person when ordering online... I had a few questions and the rep was patient while I talked through what I was looking for. He offered me the best deal available, explained exactly what I needed to know, I never felt like I was being "sold", rather I was served, supported and helped greatly. My daughter is just beginning her music career and we look forward to a long and fantastic relationship with Sweetwater, who, understandably, came highly recommended to us by her producer.

Sweetwater is about the easiest place to deal with I've found. They have competitive prices, ship very fast and answer any questions you may have. No doubt if there is a real reason for a delay it could happen or they might no know the answer to your question or may not have what you're set on getting. But 100% for sure they will try and try hard. This is now my go to Music Store. Been playing guitar since 1965, maybe that's an indication of my experience with Music Stores. Try them, I think you'll have a similar experience to mine!

From day one to present Sweetwater has always treated my interest in music with a high level of importance. In other words like royalty. Whether I was inquiring about an item or purchasing one I always received an accurate and a timely report on what, when, how, who, and cost of my orders. This also includes updates. I wish all business's ran and operated like Sweetwater. They do not try to push anything on you. There leaves no pressure at all. I can't say enough good things about Sweetwater at all ranks.