Sweetwater

I knew very little about what I was buying. Jon took the time to ask questions to understand what I needed then gave me recommendations in three different price ranges and explained the differences. It was nice to deal with someone who knew and could explain the gear. I would highly recommend Sweetwater. There was no pressure. Jon emailed the complete quote. He followed up to check on us. When I called or emailed with questions Jon was very quick to get back to us. I will definitely be do more business with Sweetwater. Thanks for all the help Jon!

I've ordered many things from Sweetwater and can't say how much I've enjoyed getting packages from them! The sales reps at sweetwater are always checking in to make sure the product is working for their customers which I appreciate!

Cant go wrong!

Sweetwater is the best online company I've done business with in my life. Not just music company but company in general. Organized, friendly, and incredible service. Good deals. Amazing experience. Don't buy instruments or sound equipment from anyone else. Thank you Sweetwater and God bless you!

We love buying from Sweetwater. We have ordered repeatedly and they ship out very quickly. One of their salesman, Mike, followed up with a phone call after one of our orders and talked to my husband for 30 minutes about some questions about the ESP LTD guitars. Mike was very patient, knowledgeable, and friendly. My husband enjoyed the conversation and was able to make the decision to purchase that Guitar from Sweetwater. Great company with that old fashioned sense of customer service that you just don't see anymore.

I just filled out the survey I was sent, but I felt compelled to go a little further.

Ian McGhee has been the greatest for.
He spends time talking to me like a person and musician not just a customer.
He makes me feel very comfortable and always assured that I am both well informed as well as happy with anything I purchase from Sweetwater. He is a true testament to your team of professionals and more should strived to be like him.

As a church we are regularly needing to order new equipment for our audio and visual department. Orders from a few dollars to a few thousand dollars. Sweetwater has the best service I have ever encountered at any business. Orders are processed and shipped quickly. Always a follow up phone call or email to check in and make sure everything went well or if we have any other needs. Prices are competitive. Just wow!

So, I bought a new Yamaha electric guitar for my son to learn on. When it arrived it had a terrible open fret buzz. When the company reached out to me about my 'shopping experience', I told them as much. The salesperson followed up with words to the effect that I should have expected as much from a cheap guitar and that I could take advantage of their (paid) setup service. To be fair they (eventually) offered to do it for free, but by then I'd already gotten rid of the box. I found them to be pretty condescending if you don't know a lot about guitars. They are certainly quick to tell you…at great length…how much they know. If you already know a lot about guitars im sure they're just fine, but if you don't I'd keep moving along.

I have never had a issue with help making a purchase or not received great advice to decide. Returns are easy and was my mistake on product.
Shipping is great.
Keith treats me as a person not just the next sale.
It almost always is a sale anyway but led not pushed.

I'm submitting this review on behalf of my son:

As a first time user of an 8-string, it feels perfect. The multi-scale took a few days to get used to, and now its the most natural positioning for me. The tuning is tight and doesn't loosen over long play times, the pickups have sustain for days, and the action was set right where I like it. This has to be one of the most playable guitars I have ever used. I've always been a fan of Ibanez, and Sweetwater has always been helpful, and they continue to meet and rise above expectations! I love this guitar!

This is MY review of the company: LOVE working with Sweetwater. They are responsive, respectful, and work with you. This order required more than a little back and forth and the sales engineer, Dennis, not only responded with emails, but telephone calls, too. Will definitely be ordering from this company again

Well, before my purchase, I read several reviews. I can't agree more. Very pleasant and easy experience. Jeff Weinstein was nothing but a gentleman and awesome through the process even emailing me when my guitar was shipped, etc. just a great experience with Sweetwater and would definitely give them my business again. By the way, my guitar is absolutely gorgeous! Thank you Jeff!

Searched all over the web for a good deal on some above average cymbals…marketplace, Craigslist, eBay and no real good deals anywhere. Found a demo 7 piece Rock pack at Sweetwater for an awesome price. Spoke directly with sales and they worked with me to get an even better deal delivered. Cymbals look like brand new at an unbelievable price. Very happy with my purchase at Sweetwater!

Rob is the best! Knowledgeable, honest and goes above and beyond! I came over from Musicians Friend because I ordered an item in December of 2020. After months of stories, I reached out to Sweetwater and was lucky to get Rob. He didn't promise me the rainbow - he gave me accurate and honest status reports and called me directly! Fantastic Customer Service. I feel he's more of a friend not a vendor. The item in question: Nathan East Signature 5 string bass.

Spent close to $5000 dollars with this company just under a year ago. I had issues with some of the drum components immediately. Reached out on many occasions to get the problems resolved. Troy Davis was my rep. They made a few feeble attempts at resolving my issues and when that didn't work they just stopped responding. I was so frustrated by this that I have not used the set in almost a year. When I realized that I was on my own I finally started to try and fix the stuff myself because I just want to play. The hi-hat cymbal doesn't work. The bell on the ride doesn't work. Be careful with large purchases with this company cause if it's bad product, you are screwed. Just my experience. To each his own. Good luck.

This is a long overdue review for Riley. He has gone above and beyond to provide us with amazing service. When we were having difficulty getting it all working properly, Riley took the time to explain what we needed to know. He's a problem-solver with expertise in audio/DJ gear and a passion for customer service. We've gone back to Sweetwater for several other purchases, and Riley always delivers.

I just got a bass from sweet water and it showed up in great condition with no flaws, also you can tell they put a ton of time into making the shipping safe for the bass or guitars they send out. Heck the even sent a small bag of candy as a thank you for purchasing from them. The shipping was fast. Great business will by from again!

A beautiful instrument with great sound. I surely appreciate the excellent customer service, especially how Jed was brilliant in leaving his customers with another associate (Alex) to care for their needs while he was away. Alex was patient and helpful in discussing my options, getting the transaction completed, and shipped immediately. What a company!
Thank you Jed and Alex for going the extra mile in customer satisfaction. You both rock!

Wish to say that. Lucas N. And Michael H. Gave me one of the best service help I could expect even though I didn't spend hundreds of dollars... Lucas got me hooked up with IT guy Michael and remotely set my computer... thank you guys I would put your last name... your that good... hope your company can tell who you guys are... if not Lucas call me you got my no.