Surveillance-video.comReviews 18

Did not receive notification that I had to provide my credit card for add'l shipping charges. Requested they contact me on 10.23 for info, did not get a response. Called, emailed and tried to chat with someone online10.27, still waiting. I've left 2 add'l voicemails and still no response. Unfortunate that a $2,441 order doesn't warrant a call back. I'll be requesting a refund and go elsewhere.

Ordered my product and paid $17 for shipping and after two weeks it still said processing. I reached out via email 3 times and also called 3 times and never got any response when trying to see what the status was on my purchase. It's been 17 days and it still days processing under my account view. I had to dispute the purchase on my credit card because you can't get a response to even cancel your order. I lost a customer and so did they. Thee worst customer service I've ever dealt with. I do not recommend buying from this company at all.

I ordered a lock about a month ago, my card was immediately charged, but the order status remains in processing. I got through to customer service twice and they said they will check on the status and get back to me. I did not receive any communication back from them. For the past week, I've been calling and calling and no one is picking up the line.

Hello I received my order but there is no Replacement Glass Lens for WDRV-3478 Side View Cameras in the box, I searched through all the packaging and it is not there. I would like to have it and not pay shipping costs again because it cost me $125.00 in customs clearance fees. Thank you for your attention

Waited a week with no communication or tracking info. I decided to cancel and order elsewhere. This company wasted my time.

These guys told me they were sending the cameras. Sent them and they came in white but in black boxes. These people are suggesting that I did in fact receive the correct cameras and sent them back different ones. Yet they cant produce photos of what was sent to them from Hikvision and they conveniently do not have photos of when they accepted the package from Hikvision and then sent to me.

I have used them twice and they show a lot of products but most I have needed are not in stock like it shows on their website. Then the don't tell you when the material is received and only when it ships. This is a problem after over 4 months waiting for an item and the delay to my customer. Support doesn't seem specific to the site and can't help at all. Will be purchasing from other online vendors moving forward to not deal with the headache.

I ordered a Geovision i/o card from these people. They said it was in stock. I had a
Security system that needed one replaced. 8 days later I get a notice that they had made out a UPS tag. It had not been put into UPS yet. I sent 2 emails telling them to cancel the order...NOT AS ADVERTISED. Of course they ignored those emails and sent it. Then they
Sent me a stupid email saying...why would you file with Paypal and refuse the UPS delivery for something you ordered. I replied...why would you send me an email and ask me a stupid question...read my last 2 emails.
Now I have been forced to use the clients other working i/o and double up the motion detectors... I am a very unhappy camper!
I wish I had read these reviews before I ordered. Now I have to waste my time with Paypal for my refund...

One of the seven cameras I received does not work properly, unable to get camera to focus but all the other cameras work properly.

Just got off the phone with customer support I purchase a 394.00 dollar Blind spot sensor unit for my pickup truck and no where in the specs description did it say cannot install in metal bumpers.
So it does not work and they said I should of done a better job researching the unit and that I cannot return it. After looking on line at other units today there are units that say cannot be installed in metal bumpers but this unit has no such claim. So misleading add.
The right thing would be to refund and correct the information but no basically get lost is what I got from the service rep.

Think twice before placing an order. I placed an order and after a few days inquired about why it was still in processing. The guy on the other side of their "chat" feature was rude and said I should have known there was a 10 day lead... after waiting over 2 weeks I was told by another one of they rude chat service people that my item wasn't going to ship. They didn't cancel the order, they just left it in a "processing" state. What a waste of time and completely unprofessional. At least don't be a d! Ck to people that just want to know the status of their order. Take your business elsewhere.

Terrible company and rude customer service. Refused to refund after I returned their defective Google max. Save yourself time and money, buy someplace else

I ordered a wifi card and after a month of it not getting shipped I sent emails to them. No answer. I have opened a PayPal dispute.

I placed a simple order for in-stock materials on the 10-6-21. On 10-11 I asked when & how it would ship. I got a canned reply that it takes 3-5 business days and flat rate. The said they'd reach out to the manf. Why do you have to reach out to anyone? It's in-stock... On 10-15 I ask for an update. I get a reply that says the manf hasn't shipped anything and it'll be another week before they get an update on what will ship to them. What kind of ancient business model is that. Manf. Ships to the seller, who ships (in 3-5 business days) to the customer. OMG get in the 20th century at least. Go somewhere else. I did.

Lying and lying for more than two months. I placed 3 orders with them for 50 PCs Hard drives. Each time that I called them some one told me that my order is shipped but nothing. Order# *******638, *******. After more than two months now they are asking me to pay $5000 more to get my orders. They wasted two months of my time. They don't honor the customers nor stand behind their words. I had to cancel my orders after two months of waiting. Be aware of this company.

Had to inquire about a refund multiple times after a month. Wouldn't really trust the site in general seems to have shady business practices and would not recommend.

Not friendly, do not honor their warranties, got the run-a-round when attempting to get a product repaired/replaced. They sold me an out-of-date product, then would not honor their warranty.

I ordered total $241 on April 15,2020 with 3 day shipping and paid $40 for shipping to get my order fast but after one week I don't get any! I send an email to them but no response! So I called them and put a voice mail, but no one get back to me so I called them, the guy that I spoke as a customer service is so rude and told me that my order shipped to another one but when I asked about tracking number he said there is no tracking number as it's not been shipped yet! And told me don't yell at me but I just asked about my order After that he hung up on me! I tried to call again and a lady from customer service said they cancel my order today also said they send me an email for cancellation but it is not true as I never get any from them! So just stay away from this company! They deserve nothing but negative feedback with super rude customer service! Cheating Company!