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Support PetsReviews 14,202

4.7

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
2,848
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

53,099 reviews
New Mexico
1 review
0 helpful votes
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ESA paperwork
July 1, 2022

Support pets was very professional and answered questions when I had them. Thank you.

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

You are most welcome. Thank you for choosing us!

Kansas
1 review
0 helpful votes
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Quick turnaround
July 1, 2022

Easy ordering process and very fast response time!

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

We try to make it quick and easy! Thank you for choosing us!

Ireland
1 review
0 helpful votes
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Helpful and reassuring to have T. P
July 1, 2022
Updated review

Helpful and reassuring to have T. P. papers. Makes traveling with my pet so much easier with the ESA letter.

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

Thank you for choosing us!


Helpful and reassuring to have T. P
July 1, 2022
Previous review

Helpful and reassuring to have T. P. papers. Thank you.

Date of experience: July 1, 2022

Helpful and reassuring to have T. P
June 29, 2022
Previous review

Helpful and reassuring to have T. P. papers.

Date of experience: June 29, 2022
Oregon
1 review
0 helpful votes
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Amazing
July 1, 2022

I got my documents very fast and all of winnie's accessories came very fast too!

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

Our pleasure! Thank you for choosing us!

North Carolina
1 review
0 helpful votes
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Was accepted fast
July 1, 2022

Received my papers in the amount of time that was stated. Awesome

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

We are glad to know that you enjoyed our services! Thanks for choosing us!

Michigan
1 review
0 helpful votes
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Love my Pet
July 1, 2022

It was a very easy and fast process, now I have the piece of mind that I can take my dog with me wherever I go.

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

We are glad to know that you enjoyed our services! Thanks for choosing us!

Texas
1 review
2 helpful votes
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Quick and Painless
July 1, 2022

I'm so glad I came across Support Pets when I was searching emotional support animals. I've recently had a pretty major trauma and I feel a lot of anxiety when away from my dog. I never thought I'd be one who needs this service, but here I am. Support Pets made the process quick and easy. And it's a comfort to know that if needed, I can take my dog with me to places that would have normally not been accessible.

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

We are glad to know that you enjoyed our services! Thanks for choosing us!

California
1 review
0 helpful votes
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Esa letter
July 1, 2022

I received the esa letter but I also bought the certificate, ID cards, and XL harness and I still haven't received them items yet but I was charged 63.00 extra plus the 94.00 for the esa letter but most of all I would recommend this site to a lot of people who needs to service their fur baby

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

We are glad to know that you enjoyed our services! Thanks for choosing us!

Illinois
1 review
0 helpful votes
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Excellent service
July 1, 2022

Love how fast and easy this process is. The questions asked are so accurate.

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

We are glad to know that you enjoyed our services! Thanks for choosing us!

Indiana
1 review
0 helpful votes
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ESA/Joey
July 1, 2022

I'm so happy that I applied for the ESA with my pup, Joey. I have received the approved documents from the doctor. However, I haven't received the tag and card, and Joey's vest yet. A little more organization from the company would definitely give it 5 stars. So far, their emails with the same questions are really confusing me.

Date of experience: July 1, 2022
Eva H. — Support Pets Rep
over a year old

We’re always looking for ways to improve our services. Thank you for letting us know your thoughts! For your product order you will receive an email and SMS with the tracking information once the order has been shipped.

New Jersey
1 review
0 helpful votes
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Quick and easy.
July 1, 2022

The process is quick and easy, for the price I think the letter should last at least 3 years. Overall I'm satisfied.

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

We are glad to know that you enjoyed our services! Thanks for choosing us!

Florida
1 review
0 helpful votes
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Great service
July 1, 2022

Very fast and great service, Ease to go through the process.

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

We are glad to know that you enjoyed our services! Thanks for choosing us!

Kentucky
1 review
0 helpful votes
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Saved me
July 1, 2022

Took all my worries away I really thought I was going 2 loose my dog

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

We are glad to know that you enjoyed our services! Enjoy!

Oklahoma
1 review
0 helpful votes
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Jur'Z DeMarco
July 1, 2022

Im a Therapeutic Foster Parent and I have kids that calm down when my dog is around so I ordered my ESA documents and I got them the next day.

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

Thanks for choosing us!

Florida
1 review
0 helpful votes
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Good experience
July 31, 2022

My experience was fair. I had to take the survey 3 times to get the documents and the links didnt work to download them once I got them. But customer service sent them to me a different way. So it all worked out.

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

Thanks for choosing us!

Texas
1 review
0 helpful votes
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Satisfied
July 1, 2022

It was smooth and easy. At first I was worried but making my dog become an ESA dog really brought relief. Now I can bring my dog into public transportation, and he can live with me in my apartment with proof of documentation.

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

We are glad to know that you enjoyed our services! Thanks for choosing us!

Indiana
2 reviews
0 helpful votes
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My experience
July 1, 2022

I received my documents within a reasonable time but I also ordered an ID card and tag which I have not received. I inquired and was told since they were custom items it would take longer. But it's been a really long time.

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

Thanks for choosing us!

Massachusetts
1 review
0 helpful votes
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Great
July 1, 2022

Quick response from dr, no issues with bringing the dogs in

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

Thanks for choosing us!

Florida
1 review
0 helpful votes
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Fast & Easy
July 1, 2022

I received my paperwork very fast and the whole process was very easy.
I did order the tags but have not received them yet.

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

We are glad to know that you enjoyed our services! Thanks for choosing us!

Georgia
1 review
0 helpful votes
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Great
July 1, 2022

Amazing and really great service. So easy to be able to talk to them

Date of experience: July 1, 2022
Vinnie M. — Support Pets Rep
over a year old

Thanks for choosing us!