From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
So thankful for the quick response/help on this matter. I'm glad there are companies out there offering this service so our fur friends can accompany us everywhere!
We're glad you are satisfied with our service! Thank you for choosing us!
The process was easy, and I got my documents quickly!
We're glad you are satisfied with our service, we try to make it simple and straight forward to make your experience even better! Thank you for choosing us!
The website was very easy to use and not too expensive
We're glad you are satisfied with our service, we try to make it simple and straight forward to make your experience even better! Thank you for choosing us!
They are very nice and polite also very accurate and fast
We try to make it simple and straight forward to make your experience even better! Thank you for choosing us!
Still haven't got the card or certificate yet! That's the only thing I'm waiting on.
If you run into any issues, just let us know and we will help right away! Thanks for trusting and choosing us!
It was a quick and easy process. My family is so happy that we will be able to do everything with our pet.
We're glad you are satisfied with our service, thank you for choosing us!
Excellent! The progress was easy to navigate and it got back to me in a timely manner!
We try to make it simple and straight forward to make your experience even better! Thank you for choosing us!
Super responsive and helpful. Made it very easy to understand and fill out forms. Fast service.
We try to make it as simple as possible to make your experience even better! Thank you for choosing us!
Am very pleased. The harness fits my dog perfectly and the handle is especially helpful to me. Could not ask for more.
We're glad you are satisfied with our service, thank you for choosing us!
I have received documents and saved onto my phone. This is ridiculous that I need to respond regarding documents
We love hearing from our customers! Thank you for your feedback and 4-star rating!
You just seem to be on top of everything. Very well handled
We're glad you are satisfied with our service, thank you for choosing us!
Very pleased with the turnaround on documents. Thank you for all your help. This will help me and GracieLou.
Thank you for choosing us!
I don't want to enter anything at the moment. Thank you.
Thank you for choosing us!
I received the documents within the promised time frame but the letter was rejected by my co-op board. Is this legitimate and is there contact information for the doctor?
Sorry to hear that! But yes, we are a legitimate service and we connect our customers with real, licensed doctors. Let us know if you need anything else! Thanks for trusting and choosing us!
I got the ESA support documents but they were pretty vague, and the documents/certification are only after for a year after the date on file.
We are sorry to hear that our services did not meet your satisfaction. Your opinion is very appreciated and important for us to improve our services, so we are grateful for your feedback.
Thank you for the quick and easy process. My Dog is my world and I need her more than she needs me. Now I have what I need to be able to take her with me wherever I go.
We're glad you are satisfied with our service, thanks for choosing us!
Thank you for the quick turnaround of my documents.
We're glad you are satisfied with our service, thanks for choosing us!
Thank u I'm so happy now u can take duke with me pretty much anywhere I go
We're glad you are satisfied with our service, thank you for choosing us!
I had a good experience submitting all of the info. It was really easy
It's a pleasure to assist! Thank you for choosing us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're glad you are satisfied with our service! Thank you for choosing us!