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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I used Support Pets to register my two cats as ESA animals when moving into my new apartment. My apartment required some more paperwork & when I reached out to SP they were able to assist me even further & the doctor was able to fill out that paperwork too! Therefore I was able to move in pet fee FREE! I'm very happy with the service I received from Support Pets & have already recommended to friends & family.
Thank you! We're glad to know that our service is helpful, and we hope our partnership can last for years.
I reached out to support pets and my order was reviewed right away and taken care of promptly
Thank you for using our services, and we hope you find them beneficial.
The first time we did this with our other dog, it went smoothly with NO problem. This time took over 2 months to get documents paid for, the right size vest and I was told I'd be getting a discount/refund of 10% due to all the issues and that STILL hasn't been refunded.
Difficult at first but after that ok.Trying to get a response was time consuming and being taken seriously was in doubt for a bit. But they came through.
Thank you for your feedback! Your rating is important to us, it would be lovely if we get a 5-star rating, thank you for using our services.
Good service got my certificate quickly. People responded quickly through the web site
It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.
The items had run late and I was able to contact and sort the issue in a timely fashion.
Thank you! Your satisfaction with our services is what keeps us moving forward!
I received a lot of extra emails from different emails addresses asking about the status of my process even though I had already received all documents.
Thanks for your feedback we appreciate it, and our team will work on improving the website.
It took a little more then 48 hrs to receive my papers but all in all it was worth it. The only thing I haven't yet received is my ESA I.D. Card
Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!
Very simple to navigate and not, breaking my bank, thank you for providing the help u needed
We are so happy to hear that you found the website easy to navigate. Thank you for taking the time to leave a comment and for trusting us with your ESA needs.
Great! Help me have my pet recognized and have their rights protected.
Thank you for your feedback! Your support is greatly appreciated.
It was quick easy and informative. The amazing things that I have learned about ESA Support Pets and why they are willing to help.
We are happy you found our Support Pets website very informative! Thank you for choosing our company for your ESA needs!
That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services, and we hope you find it beneficial too.
I didn't expect that my pets would qualify
But so glad they did!
Thank you for using our services, and we hope you find them beneficial.
I'd rather shop for additional items individually now or at a later date.
Very quick and easy! Would recommend for anyone struggling!
A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
He was earlier approved ESA but hasn't traveled for several years. I will be traveling coast to coast frequently in 2024 and look forward to having him with me.
We are so happy to hear that Support Pets could greatly serve you, it is our goal to fulfill your dream reality of having a meaningful life with your ESA. Thank you for trusting our company with your ESA needs.
I didn't think it was going to be easy to get my dog to be certified in an ESA it honestly relieved so much of my financial troubles and my mental health, and I could not have asked for a better experience
We are glad your experience was great using our services! That’s exactly what we strive to achieve!
This was a very smooth & simple process. Customer service was very helpful & answered all of my questions promptly! I received all of my documents very quickly. So happy I chose this service!
We are happy to hear you found the application process with Support Pets simple. Thank you for trusting us with your ESA needs!
This is a quick and easy process they best by far had no hard time with any of it gave me relief when I was done
That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services, and we hope you find it beneficial too.
Quick and convenient! Legit! I used support pets to get in my new place and did not want to pay any fees
We always strive to provide an easy and fast experience for our valued customers, and we are happy to know you weren't inconvenienced by our process! Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It is our pleasure to provide our valued customers with great service. Thank you for trusting us.