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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Within 24 hours I received my ESA letter. The process was simple and easy to follow.
It was quick and easy. They were really helpful and respond quickly when I had questions. I loved using this site!
Hi Jordyn,
We’re so glad to hear your experience was smooth and supportive—that’s exactly what we aim for! Huge thanks to the person who sent you our way. 🐾
Wishing you and your ESA continued comfort and connection!
I am very happy I was able to keep my dog and have her live with me and be with me everywhere I go! This is a huge move for both of us, especially being able to travel with her and keeping her support with me all the time.
Hi Julia,
We’re so happy to hear how much your pup means to you—what a beautiful bond you share! It’s wonderful to know she can stay by your side where it matters most, especially through big life transitions. 🐾
Just a quick reminder: Emotional Support Animals are protected in housing, but public access is at the discretion of each establishment. That said, we’re so glad you and your pup are getting the support and stability you deserve.
Wishing you both all the best on this new chapter! 🐶
Process is supper easy and time saving! Get it all done in one place!
Hi Jazmin!
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you found our process super easy, time-saving, and that you appreciated being able to get everything done in one place. We're so happy we could provide you with such a positive experience!
Hi support pets! Had the best time getting my ESA the first time but the renewal was a little complicated and confusing. Wish there was a lower price for coming back but otherwise all good!
Hello Veronica!
Thank you for sharing your feedback. We're truly glad to hear you had a positive experience when you first obtained your ESA letter with us.
We sincerely apologize that your renewal process was complicated and confusing, and especially that you experienced an issue with billing information and follow-up. That is certainly not the experience we want for our returning customers.
Please reach out to our support team directly regarding this specific issue so we can look into it for you and resolve it promptly.
📧 info@supportpets.com
💬 Live chat at www.supportpets.com
Being able to register my dog as an ESA has given me so much peace of mind! Being able to enroll and taking care of my Sparky has made it so much easier on my stress levels!
Hi Joanna!
We are so incredibly happy to hear that registering Sparky as an ESA has brought you such significant peace of mind! It's truly wonderful to know that having her by your side in your home is making such a positive difference for your stress levels. Ensuring you can have your beloved companion with you in your living space is precisely what the housing protections for ESAs are designed to provide, and we're delighted to have helped facilitate that for you and Sparky.
Hello Paola!
Thank you so much for sharing your positive experience! We're truly delighted to hear that you found our team welcoming, helpful, and attentive, and that we were able to work with you effectively. We really appreciate your recommendation!
I was able to get my cat ESA so he can live with me at my new apartment! So happy I get so sad without him.
Hi Margareth!
Hat's absolutely wonderful news! We're so happy to hear that you were able to secure your cat's status as an ESA so he can be with you in your new apartment. It's completely understandable to feel sad without our beloved companions, and that deep bond is precisely why the housing protections for ESAs are so important. We're delighted we could help you keep your family together!
It was way easier than another service I used and faster. I didn't have to do any annoying phone or video calls just did the quiz handed over my money and the next day (without paying for the faster service) bam esa letter in my email.
Hi Salem,
Thank you so much for your kind words! We’re thrilled to hear your experience was smooth and hassle-free—and we love that your friend sent you our way! 😊
Wishing you and your ESA all the best and continued comfort.
Just starting year two with them and so far I've got to keep my Ace baby with me and he can continue to help me destress as he has since I got him last year on Mother's Day
Hi Stephanie,
Thank you for sharing your journey with us—it means so much to hear how Ace has been there for you, especially since Mother’s Day. We’re honored to be part of that bond and glad our team was able to help quickly when you needed changes.
Here’s to another year of support and companionship with your sweet boy!
It was an easy process however the price was not advertised nor confirmed before the charge hits.
Hi Malinda,
Thank you for sharing—your words are deeply felt. The connection you have with your fur baby is powerful, and we're honored to play a small part in supporting that bond.
We’re sorry to hear about the confusion around pricing. For transparency, we always recommend reviewing our current packages and details here: 👉 https://www.supportpets.com/prices/
Wishing you continued strength and comfort.
👍 👌 Great! Experience I feel so relieved I can have my pet with me all time.
Hi Kamesha,
We’re so happy to hear that! Knowing your pet can stay by your side and bring you peace is exactly why we do what we do.
Wishing you both lots of comfort and joy together! 🐾
Solo he visto que cobran por todo. Espero que valga la pena todos los pagos que realice. Y que el equipo que pague llegue pronto.
Hola Aurora,
Gracias por compartir tu experiencia. Sentimos que algunas respuestas no hayan sido claras y que los costos hayan parecido confusos. Puedes revisar todos nuestros productos y precios aquí: 👉 https://www.supportpets.com/prices/
Si tienes preguntas sobre tu pedido o equipo, nuestro equipo de soporte está listo para ayudarte:
📧 info@supportpets.com 💬 Chat en vivo en www.supportpets.com
Esperamos que tu experiencia mejore y que tu ESA te brinde toda la tranquilidad que mereces.
Whole experience was very quick and easy to do. I needed a ESA letter so I can take my dog into an apartment. She makes me feel so much better when I am with her so I really appreciate being able to have her with me at all times
Hi Linda,
We’re so glad the process was smooth for you—and even more grateful that your dog brings you that kind of comfort. Being able to keep her close in your home is exactly what ESA protections are meant for.
Thank you for trusting us, and big thanks to your friend for the recommendation!
I am happy I can take my dog with me anywhere. He is part of the family.
Hi Debbie!
We’re glad to hear your dog is such an important part of your life! Just a reminder that ESA letters are for housing protection under the Fair Housing Act—they help ensure you can live with your support animal even in no-pet housing. While ESAs don’t have public access rights, some places may still welcome them with proper documentation. It’s great to know you’ve had a smooth experience with us over the years
Quick and easy. Very helpful. All my needs were met and customer service was efficient.
Hello Adriana!
We’re so happy to hear that everything went smoothly for you! It means a lot to know we met your needs and made the process easy. Thank you for trusting us and for the kind words about our team—we’re always here to help.
Easy and fast thanks for giving us and our babies the help we need
Got my approval and documents alot fast than the first time the first time it took them 3 weeks to get my approval and documents due to it being lost in the mix of all the others
Hi Megan!
We’re so glad things moved more quickly for you this time around—and thank you for sticking with us! Sometimes delays happen, but we’ve worked hard to streamline our process so approvals and documents are ready fast. Your dog means the world to you, and we’re honored to be part of making that connection official.
I kept putting this task off because every task felt daunting. But support pets made it simple and communicates each step!
Hi Meredith,
Thank you so much for your kind words! We’re truly glad we could make the process feel manageable and supportive—especially when things feel overwhelming. You’re exactly why we do what we do. 💛
We’re honored you chose us and grateful for your trust.
I received my documents several months ago but needed to order Mac's vest. I hope we receive the vest by July 15,2025.
So far so good. I haven't had to use any of my Support Pets documents yet but I will be keeping them with me for a visit next month (July). I have decided to go ahead and buy the items to use with Mac. I hope they arrive in time. If not I will just have to go with the letters.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kody,
We’re so glad to hear everything went smoothly and quickly for you—that’s exactly the experience we work hard to deliver!
Wishing you and your ESA all the best! 🐾🐶