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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Quick and simple, easy. Probably paid more than I should have.
Phone doesn't go back to proper screen to verify codes you send
Hi Terry,
Thanks for your feedback—and we’re sorry to hear about the phone issues! If you need help with verification or anything else, our support team is here for you:
📧 info@supportpets.com
💬 Live chat at www.supportpets.com
We love that you’re including your girl in more of life’s adventures.
We were anxious about the process but it was clear, concise and friendly.
The response time was just as the ESA team projected. Information was given if any corrections were needed. Again, a quick, professional response.
Grateful!
I greatly appreciate how easy the process is to apply for ESA! It's great how communication about the ongoing status is given.
Hi Maria,
We’re so happy to hear the process felt easy and clear for you—that’s exactly what we aim for! Thank you for trusting us, and we’re honored to be the recommendation you chose to follow.
Thank you for your help with everything. I need to get my Dog certified as an emotional support dog for both of us.
Hi Robin,
Thank you for your kind words! We’re so glad you feel confident in your decision—it means a lot to us. We’re honored to be part of this journey with you and your dog, and we're here whenever you need us.
I had submitted that the cats that were being registered were American shorthair, but the official paperwork has them as a Persian and tabby cat. Other than that everything was super fast and easy
Hi Gabrielle,
Thanks so much for your feedback! We're glad the process felt fast and easy for you, but we’re sorry to hear about the mix-up with the breed information. Please reach out to our support team so we can get that corrected for you:
📧 info@supportpets.com
💬 Live chat at www.supportpets.com
We’re here to make sure everything is right!
I'm so happy I can take her everywhere now… I would like to have paperwork sent in the mail
Hello Theresa,
We’re so glad to hear how much Blue means to you and that the process was easy for you.
If your ESA letter was issued through us and you selected a package that includes a physical copy, it will be mailed out shortly. If you need help confirming that, feel free to reach out to our team via live chat at www.supportpets.com or email info@supportpets.com.
Fast and easy timely and now I can take my Fiona with me everywhere. I gwt so anxious without her it makes it hard t9 gwt through a a day. But thanks to support pets easy esa support I can fi ally start to enjoy things and take my baby with me
Hello Christina,
We’re so glad to hear Fiona brings you that kind of comfort, and we’re honored to have helped make that possible. Knowing our process helped ease your anxiety means everything to us.
100% satisfied with the help and support highly recommended
Hello Miguel,
Thank you so much for the kind words—we’re thrilled to know you’re fully satisfied with your experience. We appreciate your recommendation and are always here to support you.
Great response time. Easy to use website with a simple and effective layout.
Hello Frances,
We’re so glad you found the website easy to use and appreciated the quick response time. Thanks for the thoughtful feedback—it means a lot!
Quick and easy. I paid and then they sent me my email of the confirmation and then they sent it in mail box
Hello Courtney,
We’re so happy to hear the process was quick and easy for you! Thanks for trusting us to help you get the support you need.
Super reliable service and I'm just gonna put some bs here so I can submit this
Hello Raymond,
We appreciate your honest (and humorous) review! Glad to hear the service was fast and reliable for you.
This is the second year that I've gotten my pets certified. The process was easy to follow and understand. I received my certificates within a couple day.
Hello Gloria,
We’re so glad to have you back for a second year! It’s great to hear the process was easy and that you received everything promptly.
I heard through a friend that I could get my dog ESA without having to go to therapy or pay more than 100 dollars for it. I said bet. I did the quick survey and now my dog is ESA. BEST DECISION EVER. HELL YEAH BROTHER.
Hello Salma,
We’re so glad to hear it was a smooth, affordable experience—and that it made such a positive impact for you and your dog. Thanks for choosing Support Pets!
The questionnaire that was a required application for the documentation was easy to complete and mad sense.
Hello Zach,
Thanks so much for the great feedback—we’re glad your experience was excellent! We truly appreciate the recommendation.
Hello Kerrie!
That’s so great to hear! 🐾 We’re thrilled the staff made you and your Doberman feel welcome—and that they helped complete your registration.
Thanks for sharing your experience!
I have pretty bad ocd anxiety and ptsd from an abusive relationship several years ago. And my cat or my lifeline. And having the opportunity to have them as ESA is a true blessing, true true blessing. I've had one of my cats now going on four years, and the other one fell into my lap when she was just three days old and I fed her. They are truly my fur babies, so thank you from the bottom of my heart.
Hi there Peggy!
Thank you for sharing such a heartfelt message. 💙 Your strength and love for your cats is incredibly moving—they truly sound like your lifelines, and we’re honored to play even a small part in helping you keep them close.
It means so much to know that someone close to you recommended Support Pets. We’re grateful you found us, and we’re wishing you continued healing and comfort with your amazing fur babies by your side. 🐾
It was very simple and easy to sign up but I was very disappointed when I was suppose to receive 50% because my friend referred me and sent me the link to sign up. She also was suppose to receive a $20 amazon gift card.
Hi Rylee!
Thanks so much for your feedback—we’re glad the process felt simple and easy for you! 🐾
We’re sorry to hear about the referral issue. If you or your friend haven’t received what was promised, and you signed up through the correct referral link, please reach out to our support team so they can look into it for you:
📧 info@supportpets.com
💬 Chat en vivo en www.supportpets.com
We appreciate you choosing us through your friend’s recommendation!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Geraldo,
We’re glad the process was quick and easy for you—that’s what we aim for! We understand concerns about cost, and we always strive to offer clear value, convenience, and peace of mind through licensed support and legal protection.
Thanks for giving us a chance!