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Support Pets

Overview

Support Pets has a rating of 4.7 stars from 12,659 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.

service
2,515
value
74
shipping
59
returns
48
quality
1,496
This company responds to reviews on average within 1 day

Instant Feedback

50,326 reviews
How would you rate Support Pets?
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Illinois
1 review
0 helpful votes
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Having my Stress be lower
December 21, 2022

My pup was the best impulse buy I have ever had.
Having him be able to be with me all the time is a bonus.
Everyone is friendly and understanding that he is with me and he knows when he is my helper!

Date of experience: December 21, 2022
Mary Ann G. Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services.

Colorado
1 review
0 helpful votes
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Exceptional response
December 1, 2023

The team here is amazing! I don't remember the last time I had such a quick and sufficient service! I had a little situation, and they had no issue helping me!

Date of experience: December 1, 2023
North Carolina
2 reviews
0 helpful votes
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ESA certified
September 1, 2023

The process was easier than I thought and my documents arrived in a timely manner. It is a relief to know that I won't be hassled taking my MaltiPoo with me when I travel.

Date of experience: September 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for using our services, and we hope you find them beneficial.

North Carolina
2 reviews
1 helpful vote
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Very happy
July 25, 2022

Filling in the form is very easy and it states positive results immediately. But I Truly would rather give the results when I receive the certificate and the merchandise.

Date of experience: July 25, 2022
Eva H. Support Pets Rep
over a year old

We look forward to hearing your thoughts! We’re always looking for ways to improve our services.

Massachusetts
1 review
0 helpful votes
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Thank you but my landlord still says no pets
February 20, 2023

Thank you, I am glad that i spent money to have paperwork stating my cat a service animal. However my landlord still says no pets policy and i am still filling paperwork to keep my place and my cat.

Date of experience: February 20, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you! Nothing can be more comforting than having our ESA around, and we're glad to provide you with convenience.

Maryland
2 reviews
0 helpful votes
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Very easy process! I wish I would get the refund for the harness I ordered but then was told it would not be big enough for my 155 lb dog. I have not received the harness nor my refund.

Date of experience: June 23, 2023
Mary Ann G. Support Pets Rep
over a year old

Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!

South Dakota
1 review
0 helpful votes
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I appreciate the ease of the screening process in being able to provide the confidential information requested in the privacy of my own home. Thank you for the help I needed.

Date of experience: November 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you so much for your kindness! Nothing can compare to the comfort our ESA can provide. Thank you for using our service, we will continue to improve so our partnership continues for many years!

Pennsylvania
1 review
0 helpful votes
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Lilly
May 21, 2023
Updated review

Happy I have done this. I'm so happy I did this for my dog! She is so happy to go with me to places and I feel so at ease with her by my side. Thank you so much!

Date of experience: May 21, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for using our services, and we hope you find them beneficial.


Happy I have done this
March 30, 2023
Previous review

Happy I have done this

Date of experience: March 30, 2023
Florida
1 review
0 helpful votes
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Easy and sufficient
June 13, 2024

I was quickly approved and no pushback from my landlord. I didn't have to pay a pet deposit nor pet rent.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
11 months ago

Thank you for sharing your experience with us! We're glad to hear that our service met your needs.

North Carolina
1 review
0 helpful votes
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He loves it.
January 1, 2024

No problems. He listens to me and does what I say. People just have to trust me and let me handle him. And yes I agree to have him professionally trained.

Date of experience: January 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Florida
1 review
0 helpful votes
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Amazing service
July 13, 2024

I got my papers in a fast timely manner. Quick and easy and user friendly.

Date of experience: July 3, 2024
Mary Ann G. Support Pets Rep
10 months ago

Thank you for your kind words! Your satisfaction fuels our mission to support pets and their owners. Thanks for sharing your feedback!

South Carolina
1 review
0 helpful votes
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Dog 1 of 2
June 10, 2022

I received my documents for my 1st dog. Although I'm still waiting for the documents for my second boy. So far though everything has been processed and delivered promptly.

Date of experience: June 10, 2022
Letti C. Support Pets Rep
over a year old

We are thankful to hear your experience with the application process has been positive! Your support is greatly appreciated.

Indiana
1 review
0 helpful votes
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Sophie Support Girl
December 1, 2023

Haven't had a chance to use it yet with at home holidays and both my wife and I getting COVID But I was sure I was suppose to get two ID cards but only got one. Also if Sophie happens to lose the collar id will i be able to get another one?

Date of experience: December 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for your feedback. We are glad that you chose our company for your ESA needs.

Illinois
1 review
0 helpful votes
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Thank You!
August 1, 2022

This was so simple and responses so quick! Everything is so official and perfect! Very helpful staff! So glad I did this for myself and my best friend!

Date of experience: August 1, 2022
Vinnie M. Support Pets Rep
over a year old

Our pleasure! Thanks for trusting and choosing us!

Virginia
1 review
0 helpful votes
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Great response time in getting paperwork done
July 19, 2024

I've used this company for years. They are awesome at getting things done quickly and efficiently.

Date of experience: July 9, 2024
Florida
1 review
0 helpful votes
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Great service
July 19, 2024

Great convenient service. Very easy and affordable. Will use again.

Date of experience: July 9, 2024
Mary Ann G. Support Pets Rep
10 months ago

Glad you found our services straightforward and budget-friendly! Thank you for trusting Support Pets for your ESA needs.

Tennessee
1 review
0 helpful votes
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Fantastic
March 1, 2023

Highly recommend. Easy to do. This is wonderful for me who needs to have my dog near me for my health and happiness. It was really easy to do and shipped quickly

Date of experience: March 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you! We are glad that you are satisfied with our services, nothing can compare to the comfort our ESA can provide. Thank you for choosing Support Pets for your ESA needs.

Texas
1 review
0 helpful votes
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Excellent Service
May 7, 2024

Process was easy and quick. My apartment took the documents with no hesitation, everything was really well done. Would recommend 100%!

Date of experience: April 24, 2024
Mary Ann G. Support Pets Rep
12 months ago

Thank you so much for sharing your experience! We're truly delighted to hear that you found our service excellent.

Texas
1 review
0 helpful votes
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Great Experience
August 1, 2022

I found my experience with signing up for ESA approval and documentation very good. I received approval and documentation the same day that I applied.

Date of experience: August 1, 2022
Vinnie M. Support Pets Rep
over a year old

We are glad to know that you have enjoyed our services! Thanks for trusting and choosing us!

Minnesota
1 review
0 helpful votes
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Documents came right away
November 1, 2022

I'm still waiting one the vest that was ordered at the same time and I believe paid for at the same time. It was stated that that would follow in a few weeks.

Date of experience: November 1, 2022
Mary Ann G. Support Pets Rep
over a year old

It is always our pleasure to assist and make our valued customers’ lives more meaningful with their ESA. Thank you for trusting us.