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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The price is affordable the process is very simple and the service is complete very quickly.
Very simple and easy to do. Easy to access and really considerate of my cats
Hi Evan,
We’re so happy to hear the process was simple and considerate of your cats—that means the world to us! 🐱💛 Your companions deserve peace just as much as you do, and we’re proud to help make that possible.
Thank you for trusting Support Pets!
La verdad no pensé que sería tan fácil y rápido. Muchísimas gracias ya no tengo que pagar por mi perrito en mi nuevo hogar
Hola Nicole,
¡Qué alegría leer tu mensaje! 🐶💛 Nos emociona saber que el proceso fue rápido y fácil para ti, y que ahora puedes disfrutar de tu nuevo hogar sin preocuparte por cargos extra por tu perrito.
Gracias por confiar en Support Pets—¡estamos aquí para ayudarte siempre!
Overall a great experience. I had an issue with my dogs information and they were super helpful to
Get the problem resolved
HI Roxana!
We’re glad to hear you had a great experience overall and that our team could help resolve the issue with your dog’s information. Getting everything right is important, and we’re here to support you whenever you need us.
Hello Erika!
We’re happy to hear your experience was fast and easy—getting what you need quickly makes all the difference. Thanks to your cousin for the recommendation and for choosing us to support you and your pet.
It was an amazing experience fast and a quick process and not too expensive
Hello Brandon!
We’re happy to hear your experience was fast, smooth, and affordable! Making the process easy and accessible is exactly what we aim for. Thanks for choosing us.
It was fast, easy and fun. And I notice with my doctor that I have anxiety problems, so my dog was perfect to help me with that.
I had planned to get a dog named Gabbi and STARTED to fill out the paperwork for her. That purchase did not happen. I never finished that paperwork. Then I found another dog named Sheldon. I purchased. Sheldon and filled out and submitted the paperwork for Sheldon. The two sets of paperwork kept getting confused. But it was finally straightened out.
Hi Valerie!
Thanks for sharing your experience. We’re sorry for the confusion with the paperwork and glad to hear it was eventually resolved. It’s important to us that your documents are accurate to protect your rights under the Fair Housing Act. Thanks for choosing us, and we appreciate your patience throughout the process.
It was a fast and easy process. Documents for emailed and I downloaded them to my phone.
Hello Shawn!
We’re glad to hear Autumn’s certification was quick and easy! It’s great you gave us a try, and we’re happy to have earned your trust. Thank you for choosing us to support you and Autumn.
This is the second year using Support Pets for my pups. The process is easy and support helped me through my information change.
Hi Kendra!
We’re happy to hear your experience has been smooth and supportive—especially with important updates like your information change. Thanks for trusting us again to help keep your pups covered.
Incredible speed and responsiveness! Would use again! They responded to all my inquiries promptly and clearly!
Hello John!
That’s so great to hear! We’re really glad the process was smooth and our team could support you quickly and clearly. Your kind words mean a lot—thank you for choosing us again!
The process was pretty simple and fast. I will recommend this to friends and family.
Hi Derrick,
We’re so glad to hear that—and we truly appreciate your trust and recommendation! 🐾 Making the ESA process fast, accessible, and fully legitimate is exactly why we do what we do. Wishing you and your fur babies all the comfort and support you deserve.
We greatly appreciate the best service you've provided to us. Your quick response is very valuable and helpful. It allows us to move forward without delay, which is important. We are thankful for your efficiency and dedication to helping us. Thank you for always being prompt and reliable.
Hi Angelica,
Thank you so much for the kind words! We’re truly grateful for your trust and are proud to support you with fast, reliable service. Helping people move forward with confidence is what we’re here for—and we’re thrilled to be part of your journey.
They made the questions easy to understand and it was exactly 24 hours before i got my certification
Hi Melissa,
We’re so glad to hear everything went smoothly for you—and that our team could jump in right away when you needed help! 🐾 Making the process quick, clear, and reliable is what we aim for every time. Thanks for trusting us!
It took no time at all to complete the process. Really fast turn around time with the documents.
Hi there Lucas!
We love hearing that! Making the process quick and stress-free is exactly what we aim for, and we're so glad it worked out smoothly for you. Thanks for sharing your experience—hope you and your support companion are doing great.
100% satisfied fur baby owner! ESA document received in no time. No complaints here.
I applied and was approved in minutes! Within 24 hours I received the documents I needed to have my Willow girl approved as my ESA saving me hundreds of dollars on a pet deposit for my new home! Thank you Support Pets!
Hi Jerrica!
We’re so happy to hear that, and thank you for sharing your experience! Willow sounds like a wonderful companion, and we’re honored to have helped make your move easier and more affordable. It means a lot to know your counselor referred you, too—wishing you both comfort and peace in your new home.
It is hard to find a phone number to customer service on your web page. It is also hard to understand the payment option on what to uncheck or keep a check mark too. I needed information on what the uncheck or check marks mean and your Customer Service personal was not a billing CS. She did not transfer me to a billing person nor suggested the option. I am not a typist, so I do not like the chat option. At the end the CS indicated I would have the option to delete what I do not what. Luckily, I did not take her instruction because I DID NOT have the option to delete.
Hi Roberto!
Thanks for sharing your experience. We understand that navigating payment options and getting clear answers is important, especially if typing or chat isn’t your preferred way to communicate. At the moment, we don’t have a phone number for customer service—support is handled through email and chat only.
If you’re comfortable, emailing our support team at support@supportpets.com might be a good option—they can provide detailed help with billing questions and walk you through your choices. We appreciate your patience and are here to help however we can.
Quick and easy! Support pets makes it really simple to follow and are very quick with their responses!
Hello Gillian!
We’re so glad to hear your ESA approval was quick and easy! Making the process simple and supportive is exactly what we aim for. Thanks for trusting us to help you and your companion stay together.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karen,
Thank you for the wonderful feedback! We’re so glad you found the process simple, fast, and affordable—that’s exactly what we aim for.
It means a lot to us to know we could make things easier for you, and we’re honored to be part of your support journey.