From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We've been using your services for about 6 years now, and the process has always been so easy.
I'm so happy that we found a service that would make it affordable to rent an apartment while we have dogs.
This helped me not have to pay pet rent for my animals that help with anxiety
Hello Emily,
We're pleased to hear that you’re satisfied with Support Pets. Feel free to reach out if you need anything. Have a great day!
Easy to order and fast service I love it. Now I can take my pet anywhere I want I am so happy for that.
Hi Nirav,
It’s wonderful to know our service met your expectations. We appreciate your feedback and hope you have an amazing day!
It was easy to apply for it and I received my letter for my puppy. I chose this website because it was affordable and easy.
Hello Morgan,
We're happy to hear that you had a positive experience with Support Pets. We're here if you have any questions. Have a lovely day!
Great experience. Doctors responded and approved in a very promptly manner.
Hi Chantale,
We’re thrilled to know you’re satisfied with Support Pets. Don't hesitate to reach out if you need anything. Have a wonderful day!
Thanks for making it simple to follow. I was able to sign up my animals very easily. It has made my life as a single mother easier.
Hi Lena,
We're so happy to know you had a good experience with Support Pets. Feel free to contact us if you have any questions. Have a fantastic day!
Everything was fast and as promised. I'm so happy with the service provided.
Hi Joen,
We’re delighted to hear that you’re happy with Support Pets. If you need anything, we're here for you. Enjoy your day!
The whole process was easy. Customer support does take a while to get back to you tho
Hello Tsedai,
We're sorry to hear you still haven't received a response from Customer Support. You should get a response as soon as possible. We've sent you a private message with further details.
Have a nice day!
I placed my order and received an email with a link to view my documents but needed to reset my password in order to see my letter and I wasn't receiving the link to reset my password. I then submitted a help request on the website and still did not receive a response. I honestly thought I was getting scammed and had lost my money. I tried to get to their 24/7 live chat and there isn't any way to reach them that way either, it goes to the FAQs. I then emailed the support team and asked for help and received an email right away from CJ. I appreciate his help in giving me my documents and responding quickly.
Submitted and received my ESA documents I was surprised with how easy it was and the change in landlords response to my pets
Hi Robert,
We’re so happy you had a great experience with us. Thanks for sharing your thoughts! Enjoy your day!
I had let my certification expire, and wouldn't you know it, I needed it in a hurry. The online ordering was easy. The certification was sent out quickly, and crisis averted.
Hi Linda,
We're thrilled to hear that you had a good experience with Support Pets. If you need anything, we're here for you. Have a fantastic day!
Knowing that I can alleviate some anxieties with the help of my dog makes me breathe a bit easier. I'm looking forward to venturing onto new experiences having my best friend alongside me keeping me focused. Thank you support pets for aiding in this.
Hi Susan,
We're pleased to know that Support Pets could help you. If you need us, we're always here. Have a wonderful day ahead!
It was great there was a few bumps but customer Service helped me through them it was greatly appreciated They were so helpful and professional and got right to helping me get my documents
Hi Debbie,
We’re happy to hear that you had a positive experience with Support Pets. Don't hesitate to reach out if you have any questions. Enjoy your day!
Great website! Easy to use for the average person. I like how important it makes your pets look
Hi Aubrey,
We're pleased to hear that Support Pets could assist you. If you need anything, we're just a message away. Have a fantastic day!
I'm not getting any help. This is the third time to ask for a credit back to a May 2024
Charge of $123. No one is working on this
I tried to order the deluxe pkg. With the discount and the site kicked me out so I couldn't get back to it, otherwise it was fast and simple.
Hello Kristy,
We're really sorry about this issue, please reach our customer support.
We've sent you a private message with further details.
Great services! I was extremely satisfied with the process.
Hello Howard,
We're delighted to know you had a positive experience with Support Pets. If you need anything, don't hesitate to reach out. Have a fantastic day!
I received documents but not changed as I requested. Poor customer service
I never received my certificate in the mail Took $107. I never received anything nothing at all.
Was very good my experience I am satisfied with that and so happy with us because do my dreams.
Thanks you
Hi Lisney,
We’re glad to know that Support Pets could assist you. If you need anything, we're just a message away. Enjoy your day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Collette,
We’re delighted you’re happy with Support Pets. Don’t hesitate to contact us if you have any questions. Have a fantastic day!