From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
This process to register both my dogs as ESA's was very quick and easy. I filled the form and within 24 hours I got my documents with them both registered.
Everything has been so simple and easy! Thank you you so much
Hello David,
We’re so happy to hear that you’re pleased with Support Pets. If you need anything, don’t hesitate to contact us. Enjoy your day!
Easy and helpful ……………….,,,,………….,.,,…………,,,………………….
Hi Richard,
We're glad to hear that you’re satisfied with Support Pets. If you have any questions, we're just a message away. Have a wonderful day!
I think it's too expensive. I do not understand why it cost me so much for some pieces of paper that I could have come up with on my own.
Hello Esther,
We apologize if there was any confusion. Our prices are clearly listed, and you can find detailed information about our services on our website. You have the choice to use or not use our services. We provide exactly what we advertise: an ESA letter issued by a licensed doctor.
Have a nice day.
My shipment said it would be deliver in 4-6 weeks but had arrived in 1-2 weeks. They had the doctor sign the documents and I had received a folder for all of my ESA information with a pet tag and a card for him. I was very please and will recommend!
Hi Eja,
We’re delighted to know that you had a positive experience with Support Pets. We're here to help if you need us. Wishing you a great day ahead!
I got accepted right away. It was such a easy process worth of money. I suggest everybody try this company. They are very resourceful and very reliable.
Hi Shayla,
We’re pleased to know you’re happy with Support Pets. We're just a message away if you need us. Enjoy your day!
The service was informative and efficient. I spelled my first name wrong (of all things!) and it was corrected promptly. I appreciate the customer service!
Hello Rose,
We're so glad you had a good experience with Support Pets. Don’t hesitate to contact us if you have any questions. Have a great day!
After talking to a therapist, they suggested find or training a dog to be my emotional support animal. After doing some research I came upon this site. Filled out all the questions and gave me the same response my therapist gave. I got my dog registered as my support animal.
Hello Jamison,
We're happy to hear that you had a positive experience with Support Pets. We're here if you need us. Have a wonderful day!
Very professional customer service. Knew exactly what I was requesting and assisted me in choosing the correct size and color. Thank you.
Hello Deborah,
We’re delighted to hear that you’re pleased with our service! Your satisfaction means a lot to us. Have a great day!
Needed complete paperwork that I did have and was deleted. They resent all paperwork In a timely manner.
Hello Jean,
We’re thrilled you enjoyed our service at Support Pets. We're here if you have any questions. Have a great day ahead!
My experience was excellent. Very easy and helpful. Definitely would recommend
Hi Morgan,
We're pleased to know that Support Pets could assist you. Feel free to reach out if you need anything. Have a lovely day!
The vests are too big and I sent a text but never got a response back. The paper work doesn't do anything if I don't have vests that fit them
As someone who has had a serious decline in physical health, my dog means everything to me. Support pets was speedy and efficient with getting my dog ESA status. Thank you.
Hello Meghan,
We're glad to know that you had a great experience with Support Pets. If you have any questions, we're here to help. Have a wonderful day!
Thank you for your prompt service and the unlimited resources you provide. Receive documents promptly and cost of service was affordable.
Hi Chelsey,
We’re thrilled to hear that you’re happy with Support Pets. Feel free to reach out if you need us. Have a fantastic day!
Support pets was super easy and great to use! I was able to register my puppy so quickly!
Hi Camille,
We're so happy to hear that Support Pets could help you. If you need anything, we're just a message away. Enjoy your day!
I would have liked to get a vest for my second dog as well. But overall great
Hi Tessa,
Thanks for your feedback! We’ve sent you a private message with further details on how you can obtain another vest. Have a great day!
Great service. Fast turn around. Would do it again. Easy to navigate the process
Hello Robert,
We're delighted you’re satisfied with Support Pets. If you need anything, we're here for you. Wishing you a fantastic day!
Excited I can take my Ollie with me when possible. We both have separation anxiety.
Hi Sharon,
We're glad to hear that Support Pets could assist you. If you need us, we're here. Wishing you a great day ahead!
We've been using your services for about 6 years now, and the process has always been so easy.
I'm so happy that we found a service that would make it affordable to rent an apartment while we have dogs.
Hi Collette,
We’re delighted you’re happy with Support Pets. Don’t hesitate to contact us if you have any questions. Have a fantastic day!
This helped me not have to pay pet rent for my animals that help with anxiety
Hello Emily,
We're pleased to hear that you’re satisfied with Support Pets. Feel free to reach out if you need anything. Have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Natasha,
We're delighted you had a positive experience with Support Pets. If you need anything, we're just a message away. Enjoy your day!