From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very good experience, my dog ​​Molly is happy when I put the harness on her because she knows she is going to enter the stores, thank you very much
Got an email and approved for my dog right away! Would definitely recommend.
Hello Kaitlyn,
We appreciate your feedback! Support Pets is here whenever you need us. Have a wonderful day!
I was able to register all of my animals, get their paperwork and get customized landlord paperwork filled out promptly and accurately. Was a great process and everything I needed to get my support animals into my new apartment.
Hello Lynnette,
Thank you for your support! If you have any questions, Support Pets is just a message away. Have an awesome day!
No problem with this, we got it in the mail just like advertised. Thanks
Hi Greg,
We're so glad you had a great experience with Support Pets! Feel free to reach out anytime. Have a fantastic day!
Support pets are great. We have used them since 2021. We always get our documents within 2-3 days.
Hi Krystal,
We're happy to hear you're satisfied! Remember, Support Pets is always here to help. Have a fantastic day!
I ordered my ESA documents and the gear bundle on 7-13-2024. I was emailed account details on how to get my ESA documents online and have done that. However, I still haven't even received a shipping email for the gear bundle. I was told it would take 1-3 weeks. It has been over a month. Customer support has already been contacted less than a week ago and the last thing I was told is that I'd get it within 1-3weeks...I'm still waiting.
Hello Shelby,
Thank you for your feedback, and we’re sorry for the inconvenience. Please check your private messages for details on how we can fix this.
Please Sign ESA in BLACK ink, signature is not legible when copied from internet. Looks like papers with no signature which is not any good
Hello Nema,
Thank you for your positive feedback! Support Pets is here if you ever need us. Have a lovely day!
My 2 cats are my babies. Why do I have to pay $50.00 a month to have them. By joining support pets I was able to cut my rent by $50. Totally worth every penny! And I can travel with them without any problems.
Thank you supportpets.
Hi Cynthia,
We appreciate your support! Support Pets is always here for you. Enjoy your day!
Easy process. Happy to have the certificate. Thanks for making it easy.
Hi Alexander,
Thanks for the feedback! We're here whenever you need Support Pets. Have a great day!
I liked how easy and fast the process was, I was prepared to have to wait for a long time before receiving but the letter of approval came fast.
Hello Nevaeh,
Thank you for your kind words! Support Pets is always here for you. Have a fantastic day!
I received my documents but I requested someone to contact me because I was charged an incorrect amount. When I clicked the link, it said $99, and I was charged $134, which is inaccurate. I would like for someone to contact me regarding this amount.
Hello Andrea,
We appreciate your feedback and apologize for the trouble. We've sent you a message with steps to address the issue.
Support Pets is the easiest, most affordable and trusted company to use to make your pet an emotional support or service pet. Everything went as stated and I received all the documents when they said I would. You can trust them 100% with everything
Hi Gary,
Thank you for choosing Support Pets! We're here if you have any questions. Have a great day!
Very fast and worth it. Paperwork was exactly the way that I expected to be. And I'm very happy that my cat is my certified emmotional support pet
Hello Kiara,
Your support means the world to us! Reach out anytime, and have a fantastic day!
We are pleased with the Certificates and can't wait to start traveling with our best friends.
Hi Kelly,
Thanks for your feedback! Support Pets is here whenever you need us. Have a wonderful day!
Fast and Hazel free transaction
Will recommend to my friends
Hello Albina,
We're happy to hear you're pleased! Remember, Support Pets is always here to help. Have a fantastic day!
This company suck an never send nothing you pay for not professionals at all weis of time...
Hello Kelvin,
We’re sorry for any inconvenience caused. Please check your private messages for details on how we can fix this issue.
Cool experience!
Nice option to save some money when renting an apartment
Hello Yana,
We're glad we could help! Support Pets is here whenever you need us. Have a wonderful day!
My landlord needs a paper signed and they won't sign it, i've been trying to get in contact with them and they won't answer me back.
Hi there,
Thank you for your feedback, and we apologize for the issue. We've sent a private message with guidance on how to resolve it.
The support was very kind and efficient when solving my issue
Hello Karleen,
Thanks for choosing Support Pets! We're here if you have any questions. Have a wonderful day!
I don't know everything yet but so far Charley and I are enjoying this to the max. I am happy when he with me.
Hi Paula,
We're happy to hear you're satisfied! Support Pets is here anytime. Have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rosa,
Thanks so much for your kind words! We're thrilled you chose Support Pets. Reach out anytime, and have a great day!