From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Instructions are easy to follow and very pleased Nicky is now registered
The process from start to finish was very easy, simple and quick.
Hi Ivette,
We’re so happy to hear you had a great experience with Support Pets! If you need any further assistance or have questions, don’t hesitate to get in touch. Have a good day!
Thank you for the quick and simple services to get my pet approved as an ESA. My late dog was my previous ESA and I have had my current dog for a couple of years and was able to have my doctor approve her as my ESA. But when I moved, I wasn't able to see my previous doctor and needed new documents for my new building - so thank you for making this process easy.
Hi Grace,
We appreciate your positive words! It’s wonderful to know that Support Pets made a difference. If you need anything or have questions, feel free to reach out. Have a fantastic day!
Thank you for sending me my papers so fast. I appreciate it!
Hello Viktoria,
We’re so pleased to hear your positive comments! It’s great to know that Support Pets met your needs. If you have any questions or need help, don’t hesitate to contact us. Have a great day!
If I had any concerns or issues with documentation, it was quickly resolved via email. I did not see a phone number to get personal support.
Hi there,
We appreciate your positive review! It’s wonderful to hear that Support Pets made a positive impact. If you need anything else or have any questions, feel free to reach out. Have a good day!
Support pet has help me keep my baby with me at all time and not having to pay a pet fee for him has been a blessing. Thank you so much for the support.
Hi Janice,
Thank you for your feedback! We’re thrilled that Support Pets was able to assist you. If you have any questions or need support, just let us know. Have a great day!
It's been over a month and I still have not received my purchases. Said 2-3 weeks.
Hi Susan,
We appreciate your feedback and apologize for the issue. We've sent you a private message with details on how to resolve it.
I received my letter with 48 hours. I would recommend them to anyone
Hello Billi,
We’re grateful for your positive comments! It’s great to know that Support Pets was helpful. If you need any further assistance or have questions, feel free to contact us. Have a wonderful day!
Amazing! Thank you for the help! Documents and emails were sent to me quickly and easily. I appreciate your team!
Very good experience, my dog ​​Molly is happy when I put the harness on her because she knows she is going to enter the stores, thank you very much
Hi Rosa,
Thanks so much for your kind words! We're thrilled you chose Support Pets. Reach out anytime, and have a great day!
Got an email and approved for my dog right away! Would definitely recommend.
Hello Kaitlyn,
We appreciate your feedback! Support Pets is here whenever you need us. Have a wonderful day!
I was able to register all of my animals, get their paperwork and get customized landlord paperwork filled out promptly and accurately. Was a great process and everything I needed to get my support animals into my new apartment.
Hello Lynnette,
Thank you for your support! If you have any questions, Support Pets is just a message away. Have an awesome day!
No problem with this, we got it in the mail just like advertised. Thanks
Hi Greg,
We're so glad you had a great experience with Support Pets! Feel free to reach out anytime. Have a fantastic day!
Support pets are great. We have used them since 2021. We always get our documents within 2-3 days.
Hi Krystal,
We're happy to hear you're satisfied! Remember, Support Pets is always here to help. Have a fantastic day!
I ordered my ESA documents and the gear bundle on 7-13-2024. I was emailed account details on how to get my ESA documents online and have done that. However, I still haven't even received a shipping email for the gear bundle. I was told it would take 1-3 weeks. It has been over a month. Customer support has already been contacted less than a week ago and the last thing I was told is that I'd get it within 1-3weeks...I'm still waiting.
Hello Shelby,
Thank you for your feedback, and we’re sorry for the inconvenience. Please check your private messages for details on how we can fix this.
Please Sign ESA in BLACK ink, signature is not legible when copied from internet. Looks like papers with no signature which is not any good
Hello Nema,
Thank you for your positive feedback! Support Pets is here if you ever need us. Have a lovely day!
My 2 cats are my babies. Why do I have to pay $50.00 a month to have them. By joining support pets I was able to cut my rent by $50. Totally worth every penny! And I can travel with them without any problems.
Thank you supportpets.
Hi Cynthia,
We appreciate your support! Support Pets is always here for you. Enjoy your day!
Easy process. Happy to have the certificate. Thanks for making it easy.
Hi Alexander,
Thanks for the feedback! We're here whenever you need Support Pets. Have a great day!
I liked how easy and fast the process was, I was prepared to have to wait for a long time before receiving but the letter of approval came fast.
Hello Nevaeh,
Thank you for your kind words! Support Pets is always here for you. Have a fantastic day!
I received my documents but I requested someone to contact me because I was charged an incorrect amount. When I clicked the link, it said $99, and I was charged $134, which is inaccurate. I would like for someone to contact me regarding this amount.
Hello Andrea,
We appreciate your feedback and apologize for the trouble. We've sent you a message with steps to address the issue.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jean,
We’re grateful for your positive review! It’s fantastic to know that Support Pets made a positive impact. If you have any questions or need assistance, we’re always here. Enjoy your day!