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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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I filled out the paperwork and their team checked it out.
I had my answer in no time.
They were good to follow up to make sure that I got my paperwork.
I'm very happy
I did receive the email but it won't let me in too see the Doc's
Hello Kym,
We’re glad to hear you received the email, but we’re sorry to hear you’re having trouble accessing your documents. Please double-check that you’re entering the correct email address and any login credentials provided. If the issue persists, feel free to reach out to us at info@supportpets.com, and we’ll assist you promptly to ensure you can access your documents without any further trouble. Thank you for your patience! 🐾😊
Simple, easy and quick! It doesn't take long to get your forms emailed to you.
Hi Stacey,
Thank you for sharing your experience! 🐾💙 We’re so glad to hear that the process was simple, quick, and hassle-free for you. If you ever need further assistance or have questions, we’re here to help. Thanks for choosing us to support you and your ESA! 😊
I appreciate any form of help I can get. My condo always wants me to pay for every time my dog barks. Just because of a neighbor So I so appreciate the support. Thanks so much!
Hi Hue,
Thank you for your feedback! 🐾💙 We’re happy to hear that the process provided clear guidance on everything you needed to know. If you have any additional questions or need further assistance, feel free to reach out—we’re always here to help! 😊
I am able to keep my pet with us as we are getting ready to move into a no pets home. I am also excited to keep her with my kiddos as she keeps them happy and calm
Hi there! Thanks for your review!
That’s wonderful to hear! It’s so special that your pet can stay with your family, especially during this transition. Pets bring so much comfort and joy, and it’s clear she has an important role in keeping your kiddos happy and calm. Wishing you all the best in your new home! Let us know if there’s anything else we can assist with.
Thanks for trusting and chosing us!
Thank you so much for making the process smooth and now I don't have to pay pet rent. Thanks again.
Hello there! Thank you for your kind words!
We’re so glad to hear the process was smooth and that it’s helping you save on pet rent. If you ever need further assistance, don’t hesitate to reach out. We’re here to help!
Thanks for trusting and chosing us!
Great Service and response that made my life more enjoyable and made me feel complete knowing that I have my pet with me wherever I go.
Hi there! Thank you for sharing your experience!
We’re so happy to know that our service has made such a positive impact on your life and helped you keep your pet by your side. If you ever need anything else, don’t hesitate to reach out. We’re here for you!
Thanks for trusting and chosing us!
The process was so easy and swift. I'm so thankful to be able to take my fur pet with me everywhere and I didn't have to pay hundreds of dollars and go through months of training.
Hello there! Thank you for your kind words and for sharing your story.
We’re so glad that the process was easy and met your needs, allowing you to keep your furry companion by your side. Pets truly bring so much love and support into our lives, and it’s wonderful to hear how much your pet helps you. If there’s ever anything else we can assist with, we’re here for you!
Thanks for trusting and chosing us!
I've done this before but with another animal. It's been easy and fast
Hi there! Thank you for your continued trust in us!
We’re so glad to hear that the process has been easy and fast for you once again. It’s our goal to provide everything you need in one convenient place. If there’s anything else we can assist with, don’t hesitate to let us know—we’re here for you!
Fast efficient and easy application process and the videos were extremely helpful.
Hi Stephanie,
We truly appreciate your kind feedback! It’s amazing to hear that we could meet your needs. If you ever require any assistance, don’t hesitate to reach out. Have a great day ahead!
Overall it's okay it's just the communication is hard to get in contact with you all cuz I could not find my paperwork but I have it now thank you very much now I'm just waiting for my card to come in the mail or do I have to order that too
Hi Ulonda,
Thank you so much for your feedback! We're really glad to hear that you’ve received your ESA letter. We apologize for any delays you may have experienced with communication, and we truly appreciate your patience.
If you’ve received your ESA letter, that means everything should be good to go! If you’re looking for any additional items like an ID card or vest, you can easily order those through our Shop - www.supportpets.com/shop
If you need any help finding your paperwork or have further questions, please don’t hesitate to reach our Customer Service at info@supportpets.com and also on chat at www.supportpets.com. We’re here to assist you however we can!
Overall it's okay it's just the communication is hard to get in contact with you all only but other than that I like the services thank you
It's been easy and very helpful. Ace has been very helpful since I adopted him but I often want to take him more places such as stores games etc… he helps with all my emotions best thing that's happen to me in a while
Hello Tahron,
Your positive words mean so much to us! We’re grateful to have been able to help. If you need anything further, we’re always here. Wishing you a wonderful day!
A simple process for me to navigate and helpful resources. Made it easy and stress free to have my pet with me.
Hi there! Thank you for your feedback!
We’re so glad to hear that the process was easy and stress-free for you. Making things simple and accessible online is exactly what we aim for. If you ever need further assistance or resources, feel free to reach out—we’re here to help.
Thanks for trusting and chosing us!
I do not have a review to give at this timex i will review soon!
Hi there! Thank you for letting us know!
We appreciate you taking the time to share your thoughts in the future. If there’s anything you need assistance with in the meantime, don’t hesitate to reach out—we’re here to help.
Thanks for chosing us!
I need a number to call if I need backup, to get doctors letter. Some people try to not except ESA WHAT DO I NEED TO DO?
Hello there! Thank you for reaching out.
Do not worry, our team is made up of real specialists who are always ready to provide personalized support. Whether you need guidance on your next steps or have questions about your ESA, you can reach us via chat or email at info@supportpets.com. We’re here to provide the assistance and care you deserve.
Let us know how we can assist further.
I received the requested approval paperwork quickly and at the perfect time for my circumstances. I only had one issue regarding the breed description of esa pet which is referenced on the documents. Im not sure if this can be changed at this point but I am interested in correcting the information if possible.
Please respond accordingly advising such. Thank you,
Michael
Hi there! Thank you, Michael, for your feedback.
We’re glad to hear that you received your approval paperwork quickly and at the right time for your needs. Regarding the breed description, we understand the importance of ensuring all information is accurate. Please reach out to our support team via email at info@supportpets.com, and we’ll be happy to assist you in correcting this detail.
Let us know how we can help further—we’re here for you.
I was wondering if you are sending a card for me and Spencer and Angelo. I would like to carry with me instead of letters
Hello, there! Thank you for your review!
We’re glad to hear things are going well so far. We do offer ID cards for emotional support animals as an optional accessory for convenience. If you’d like to order one for Spencer and Angelo, please reach out to our support team or check our website for details. Let us know if you have any other questions—we’re here to help!
Thanks for trusting and chosing us!
Thanks for the letter I love my esa animal. She is wonderful and she is great
Hello Hunter,
Thank you for your kind feedback! It motivates us to keep delivering the best. Have a wonderful day!
I had heard such approvals took mo the and were so expensive but Support Pets made it so quick and easy and at an affordable price too! Thank you! And thanks from my furry friend too!
Hi Jason,
We’re so glad to hear you had a positive experience. Your support means the world to us. Have an amazing day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharron,
Thank you so much for sharing your experience! 🐾💙 We’re thrilled to hear that the process was quick and seamless for you and that our team was able to provide the support you needed. If you have any further questions or need assistance in the future, we’re always here to help. Thanks for choosing us! 😊