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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I have a support cat. She needs a vest to wear that is less bulky. The buckles are too big. How do I get her to be a service animal. She is a large cat.
Love this service. Thank you support pets! This was a great experience.
Would have liked an actual certificate for the landlord instead of a QR code no one understands.
Hello Robret,
It seems there might be some confusion, as we don’t provide QR codes—we provide a full ESA letter, which serves as the official documentation for landlords and others.
Please reach out to our support team at info@supportpets.com so we can clarify and ensure you have everything you need. We’re here to help make the process as smooth as possible for you!
Best around. So nice being able to go around traveling with my Pet. Thank You So much for the Relief.
Hi Donna,
Our pleasure! We’re delighted that you had such a positive experience with us.
Planning on moving soon, so this is going to come in clutch very easy no BS straight to the point
Hello Stephen,
Our pleasure! Helping you achieve your goals is what we strive for.
It had easy instructions to follow I had a great experience with this service
Hi Melissa,
Our pleasure! Your feedback encourages us to continue providing outstanding service.
Great experience and super quick and easy to do! Will definitely recommend to friends and family!
Hi Stephanie,
Our pleasure! We’re here to ensure you have the best experience possible.
It was a great experience. They made sure that everything was needed to register your pets and available to you. They were friendly and helpful.
Hi Laura,
Our pleasure! Serving you has been a joy, and we’re glad it’s reflected in your feedback.
Thank you so much for this opportunity, I am grateful for this
Hello Jonathan,
Our pleasure! It’s always fulfilling to know we’re meeting your needs.
Easy and painless, filled out the paperwork and a quick turnaround made it simple.
Hello Aaron,
Our pleasure! It’s an honor to contribute to your positive experience.
My dog and cat have been thru support pets for multiple years now and support pets are great always here to answer any and all questions and give you the support you need.
Hi Peggy,
Our pleasure! We’re grateful for the opportunity to serve and support you.
Great website and very user friendly. The process was was efficient and quick.
Hi Teresa,
Our pleasure! Your kind words mean the world to us and fuel our passion for service.
So far no issues! Can't wait to receive her harness and leash
Hi Stacy,
Our pleasure! Your satisfaction drives us to keep improving every day.
Received my documents in less than 24 hours - huge help. Loved that I didn't have to get on the phone with anyone.
Hi Katie,
Our pleasure! Making your journey smoother is exactly what we aim for.
Very easy to navigate and questions were easily understood and easily submitted
Hi Denelle,
Our pleasure! We’re happy that our efforts have resonated with you.
As a senior it's such a blessing because the pet fees are tremendous these days, and not even counting having my loyal friend by my side wherever I go and live. There is no words to express the weight off one's shoulders to be able to not have to worry about leaving your baby behind. I'm so grateful for Support Pets. It takes the weight off of my family as well as myself knowing that this is one less thing for me to worry about. Thanks Support Pets!
Hello Ruth,
Our pleasure! We’re deeply touched by your story and so honored to have been able to help.
It’s wonderful to know that having your furry companion by your side brings you comfort, joy, and healing during challenging times. We truly understand how life-changing this can be, and we’re so glad we could make a difference for you and your loyal friend. If there’s ever anything else you need, don’t hesitate to reach out. Sending you and your furry baby all the best!
This process was easy and had a great experience! I submitted my application and within less than w5 hours I was approved and I received my documents via email.
Hi Kimberli,
Our pleasure! We’re happy to hear you had a great experience and that the process was quick and seamless for you. Getting your documents in less than five hours is exactly the kind of efficiency we strive for. If you ever need further assistance, don’t hesitate to reach out—we’re always here for you! 😊
I was A bit apprehensive about the online thing.
No worries, things are great! I'm doing the lessons taking our tests. All is good, learning alot.
Hello Valerie,
Our pleasure! It’s amazing to see how our service is benefiting you.
I'm new here but the process was uncomplicated. I answered several online questions. Got pre approved and went from there. My Letters were emailed within the allotted time and I am currently waiting for my hard copy in the mail along with out other products purchased.
Hello Jen,
Our pleasure! It’s wonderful to hear that the process was straightforward and you’ve already received your letters via email. 🐾💙 Your hard copy and other items should arrive soon, but if you have any questions or need updates, feel free to reach out to us at info@supportpets.com. We’re here to make sure everything goes smoothly for you and your furry friend! 😊
None too complicated and it was approved the same day. Kudos for a great customer experience.
Hello Tyler,
Our pleasure! We’re so glad to have played a part in your satisfaction.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Barbara,
Our pleasure! It’s rewarding to know our efforts are making a difference.