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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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So glad I chose Support Pets for my ESA certification! Amazing service, so quick and wallet friendly.
Thank yo and our cats love us as much as we love them, yes they do get on our laps and make their presence known
Hi John! Thank you for sharing your experience!
We’re so glad we could help you save on those extra costs and keep your beloved cats with you. It’s clear they’re an essential part of your life, and we’re happy to have provided an affordable solution. If you ever need anything else, we’re here to help!
So far everything is well laid out and on time. Now just waiting on his vest and things thru the mail.
Hi Carrie! Thank you for your feedback!
We’re glad to hear everything has been smooth so far. Your order is on its way, and if you have any questions, feel free to reach out. We’re here to help!
I had a wonderful experience using support pets. It was simple and quick! It only took a day to get my letter. As long as my landlord accepts it I'm good.
Hi Katelynn! Thank you for sharing your experience!
We’re so glad to hear the process was simple and quick for you. If your landlord has any questions or you need further assistance, feel free to reach out—we’re here to help!
Super easy to use and the turn around with the answer was quick.
Hi Leonel! Thank you for sharing your experience!
We’re so glad you found the process easy and the response time quick. It’s wonderful to hear that your neighbors recommended us. If you ever need any assistance, we’re here to help!
Very quick and very efficient, got my documentation stuff in about a day
Hi there Nicholas! Thank you for your feedback!
We’re so glad to hear the process was quick and efficient for you. If you need further assistance, don’t hesitate to reach out—we’re here to help!
My experience was wonderful. I got fast service with a great doctor who went in depth about my issues. I couldn't ask for a better experience.
Hi Amy! Thank you for sharing your experience!
We’re so glad the process was thorough and met your needs. It's wonderful to know we could provide the support you were looking for. If you ever need further assistance, we’re here to help!
La aceptación fue rápida sólo es esperar a que llegue el resto
Hola Nickole! ¡Gracias por compartir tu experiencia!
Nos alegra saber que la aceptación fue rápida. Si necesitas ayuda mientras esperas que llegue el resto, no dudes en contactarnos. Estamos aquí para ayudarte.
Very fast, reliable, and simple. I also got my approval in one day.
Hello Matthew! We appreciate you sharing your experience!
We're glad that the process was quick, dependable, and straightforward for you. If you need any more assistance, we're always here to help!
Hasta el momento todo bien en la comunicación.They should explain better and they should open a space for those of us who don't speak English as well as a customer service in Spanish
Everything went great! It was super easy and got processed rapidly!
Hi Jessica,
Our pleasure! We're so glad to hear you enjoyed your experience with us. Thanks for taking the time to share such kind words—it means a lot to us.
Simple and efficient process to initiate the Support Pets program
Hello Deborah,
Our pleasure! Hearing that you’re happy with what we do truly makes our day. Thanks for being part of our journey!
I was not able to reset my password, to find the page. No one contacted me until the following day. I guess it's your web site that is not customer friendly. I requested a phone call but never received one.
Hi Patricia,
We sincerely apologize for the inconvenience you've experienced, and we understand how frustrating this can be. We strive to provide timely and helpful customer service, and it's clear we missed the mark this time.
Please allow us the opportunity to make things right. You can reach our support team directly at info@supportpets.com.
We value your feedback and will work to improve our services.
Fast and positive. Exactly what i needed. Great experience.
Hello Stephen,
Our pleasure! It’s wonderful to know our service made a difference for you. Your support keeps us inspired.
Very easy and enlightening experience. Am looking forward to being able to spend more quality time with my friend and fur baby when we are out and about doing things that we can do together like shopping at our favorite places and being able to enjoy traveling together, thank you support pets.
Hi Angelia,
Our pleasure! Your feedback keeps us motivated to keep doing what we love. Thank you for sharing your experience!
I was unsure of what I applied for and customer support was very helpful within no time.
Hi LaTonya,
Our pleasure! Your kind words are the reason we do what we do. Thank you for sharing your experience!
I was so happy to do this for my girl Griselda, we are moving in a few short months and it is really going to help us save money on pet deposits! She's always by my side thanks to Support Pets!
Hi Madison,
Our pleasure! We're so glad we could make your day better. Thanks for letting us know!
I lost my previous ESA/PSD support animal nearly 8 years ago and I promised myself I couldn't / wouldn't go through that again. She was a rescue that actually rescued me so when she died I was devastated as I'm sure most all people are when this time comes.
I am not the kind of person who tries to take advantage of the system just so their pets can travel with them, so I appreciated the medical portion of the process that proves the legitimacy of my anomaly as opposed to just slapping a vest on a dogs back to beat the system. Support Pets made the process simple.
Hello Tony,
Thank you for sharing your heartfelt story. Losing a beloved ESA is a deeply emotional experience, and it's clear how much your previous companion meant to you. We're honored to have been part of your journey in finding support again.
At Support Pets, we strive to make the process straightforward while ensuring that it's grounded in legitimate medical evaluations. It's wonderful to hear that you found value in the care and legitimacy of our service. 💙 Wishing you and your new companion a strong and supportive bond!
Fast and always reliable! With my ESA I can breathe easier and know my health will be protected.
Hello Johanna,
Our pleasure! It's always great to hear that our service hit the mark. Thanks for being part of our community!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maria! Thank you for your excellent feedback!
We’re so glad you found the service quick and affordable. We’re always here to help if you need any further assistance!