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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was a simple and easy process. Can't find anything to complain about
It was my first time and they responded quickly for my fur baby. Mahalo's
Hello Callista,
Our pleasure! Your feedback really helps us grow. Thank you for taking the time to let us know!
Very simple process, website gives alot of info regarding ESA and products they offer are very reasonable, not to expensive. They give you the tools needed!
Hello Misty,
Our pleasure! We’re glad we could meet your needs. Thanks for your kind words!
The experience was very satisfying and I got the documents very quickly. I recommend them
Hello Dany,
Our pleasure! It’s always a joy to hear that we’ve made a difference. Thanks for sharing your experience!
I haven't tested any of my now given privileges for a support animal, but im happy to finally be able to have him with me to reduce my issues
Hello Jacob,
Our pleasure! Your support means the world to us. Thanks for letting us know how we did!
This site is fast friendly and helpful and I would recommend it to anyone that needs the help like I did
Hello Shera,
Our pleasure! We’re so happy we could meet your expectations. Thanks for your kind words!
Great experience. Very happy with how fast the results came back
Hello Tara,
Our pleasure! We’re so thankful for your kind words. Thanks for being a part of our community!
Good thanks, I'm great full for all the help very good service
We're so happy to hear that! Helping those who really need is our pleasure. Count on us!
Process was easy and didn't take long to complete. This made my life soo much easier. I found that my anxiety is less with them around me
Hello Denisa,
Our pleasure! It’s amazing to hear such positive feedback. Thanks for being part of our journey!
My account was on auto renewal I updated my card information 5 days before it was set to renew automatically and it didn't renew automatically. I went through the whole process again and then got my documents needed other than that service has been great
Hello Winifred,
Our pleasure! We’re so glad we could help. Thanks for taking the time to share your thoughts!
It was really easy to guide and the questions we pretty straight forward. It was really nice
Hello Kris,
Our pleasure! It’s customers like you who make what we do so rewarding. Thanks for sharing your thoughts!
Incredibly helpful! Quick turn around and very professional. Atlas and I are extremely grateful. Thank you!
Hello Michael,
Our pleasure! We’re so glad to know we met your expectations. Thank you for your trust in us!
I watched the video 6 times and I contacted support and was never giving the link
Hello Sheila,
We’re sorry to hear you had trouble with getting the link! It sounds frustrating. If you haven’t received it yet, please reach out to our support team again at info@supportpets.com, and we’ll make sure to get that link to you as quickly as possible. Thank you for your patience, and we’re here to help!
I'm very happy with my experience, the questions were easy to answer. The documents are handled quickly and efficiently.
Hello Ayana,
Our pleasure! We really appreciate your feedback. Thanks for letting us know we’re on the right track!
Straightforward, quick processing and easy process. Professional and updated to most of the ESA owners requirements for a peace of mind.
Hello Rafael,
Our pleasure! Hearing that you had a positive experience with us makes everything worthwhile.
It was easy and helpful. Very easy to follow the directions and this will be so wonderful myself
Hello Sherry,
Our pleasure! We’re so happy to have earned your trust. Thanks for being such a wonderful customer!
This has been very helpful. It makes the issue with management very smooth.
The service was really fast, very easy to do very helpful in understanding the process
Hello Yvette,
Our pleasure! We appreciate you taking the time to share your experience. It helps us grow!
I've been needing a get an ESA cert for my dog. This process was easy and true
Hello Sebastian,
Our pleasure! It’s always a pleasure to hear that we’ve done well. Thanks for your feedback!
They make sure you get everything you need for your pet to be an emotional support animal!
Hello Sheyenne,
Our pleasure! We’re grateful for your kind words. Thanks for sharing your thoughts with us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Katelyn,
Our pleasure! We’re so happy to hear you had a great experience. Thanks for sharing!