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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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It was quick and simple not hard to apply and fast response thanks a lot appreciate it.
Hello Wendy,
Our pleasure! We’re so glad we could assist you. Thanks for taking the time to leave feedback!
With being able to take my dog with me and not leave him at home comforts and gives me peace.
The process was pretty quick. Thank you support pets.
Hello Cynthia,
Our pleasure! Your feedback encourages us to keep doing our best. Thank you for your support!
I wanted to get my dog ESA certified for some time now, and Support pets made is so simple and stress free for me. Got my paperwork in less than 48 hours.
Hi Juanita,
Our pleasure! It means so much to hear such positive feedback. Thanks for being awesome!
This was going to be a 4 star but the fact you are forcing me to write a review has made me change this to a 1. Now please stop spamming my email. I already paid for the documents and got them and am satisfied so you sending me 4 to 5 emails a day after the fact is super annoying. Thanks.
Hello Robyn,
We apologize for the inconvenience caused by the frequent emails. We understand how that can be frustrating. If you'd like to stop receiving further emails, please reach out to our support team at info@supportpets.com, and we'll make sure to take care of it for you. We appreciate your feedback and thank you for your understanding!
Hola Luz,
¡Es un placer! Tu apoyo significa el mundo para nosotros. ¡Gracias por hacernos saber cómo lo hicimos!
Having my dog with me everywhere make me feel really happy. I find myself feeling more positive and friendly with others. Benji has made me look at life in a different way thank you for everything.
Hello Jovauna,
Our pleasure! Your feedback makes all the effort worthwhile. Thanks for sharing your experience with us!
Look forward to working with you. Thank you for your Step by step help. Very much appreciated. God Bless.
It's quick and easy got them within 48 hours. We have used them for 3 years
Hello Shanda,
Our pleasure! It’s amazing to hear such positive feedback. Thanks for being part of our journey!
This was a wonderful experience, Luna will be a grateful kitty! Thank you! 😊
Hello Christine,
Our pleasure! We’re so happy to know you had a great experience. Thanks for your support!
Internet is hard for me to do I would like a hard copy other than that everything was fine
Hello Lori,
Thank you for your feedback! We understand that not everyone is comfortable with digital formats. You can purchase a physical ESA card if preferred. Simply visit this link: https://www.supportpets.com/shop. If you need any further assistance, don’t hesitate to reach out to our support team—we’re here to help!
Fast turnaround, excellent letters, great customer service!
Hello Denise,
Our pleasure! Knowing we could make a difference for you means everything. Thanks for your trust!
Wonderful product easy to use and extremely helpful! Perfect for my needs so happy this is available.
Hello Carly,
Our pleasure! Your support means the world to us. Thanks for letting us know how we did!
This is one of the best way to have your service animal with you at all times I personally struggle with PTSD and my dog helps me calm down and for years I've been looking for a great service to help me give my dog more freedom and I could not be more grateful
Hello Fawaz,
Our pleasure! It’s always a joy to hear from happy customers like you. Thanks for sharing your experience!
The website was very user friendly and easy to navigate. The videos about ESA services and others provided very helpful and informative information. I also appreciate being able to add my cat as an ESA as well.
The documents provided has made my life easier. Lower rent helped, taking ESA has been less nervousness on a daily basis.
Thank you
Hello Dion,
Our pleasure! We love what we do, and hearing this makes it even better. Thank you for your support!
The process wasn't hard at all. I am happy that I can take my fur baby Lucy with me wherever possible. Thank you!
Hello Maryann,
Our pleasure! We’re so glad we could help. Thanks for taking the time to share your thoughts!
It was an easy and a quick response and results to the whole process.
Hi Denise,
Our pleasure! Your feedback is exactly what keeps us going. Thanks for being part of our community!
Honestly didn't know I had to watch my email to go to a site and confirm the information or consider going the PSD route but it was super quick and easy they cover all the information in a quick video and get you on your way to the documents of your choosing to start your journey with you best friend
Hello Shane,
Our pleasure! We appreciate you taking the time to share your experience. It truly means a lot!
Quick easy no hassle fast response made my life a bit more easier
Hello Kewyna,
Our pleasure! Your kindness keeps us motivated. Thanks for sharing your thoughts!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ronnie,
Our pleasure! It’s wonderful to hear that we met your expectations. Thank you for being part of our journey!