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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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This prices was easy and fast. All my documents were professional and effective. We love the tracking collar tag. Easy set up and effective!
I need a form filled out for the place I'm staying at instill haven't gotten that back yet
Hello Kevin,
We’re really sorry for the delay, and we understand how important it is to get that form. Please reach out to our support team at info@supportpets.com with your details, and we’ll make sure to get everything sorted for you as quickly as possible. Thank you for your patience, and we’re here to help!
Having my two lovely pets Jaxx and Bella as Emotional Support Animals has helped my lifestyle and theirs💖
Hello Alyssa,
Our pleasure! Your feedback brightened our day. Thanks for being a part of what we do!
I gotten my documents in less than a 24 hour window! My landlord has his own files I have to get signed and all I have to do is submit it to them and they'll get it done for me! Having everything I need in one place is amazing!
Hello Tony,
Our pleasure! We’re grateful for your support and love hearing about your experience. Thank you!
My experience with this site so far has been very good and the costumer service was very helpful as well!
Hello Kenzlee,
Our pleasure! It’s wonderful to hear such kind words. Thanks for being part of our journey!
Great and awesome process great! Really easy and helpful experience and will be great for me in the future
Hello Nicole,
Our pleasure! Your trust and support mean everything to us. Thanks for sharing your experience!
Hello Lewis,
Our pleasure! We appreciate your kind words and are so happy we could help. Thanks for your feedback!
I had no problem getting this done. The features were easy to use and explained step by step
Hello Jacqueline,
Our pleasure! Your kind words mean so much to us. Thanks for sharing your experience!
It was a little tricky navigating the home page. I ended up getting offended a discount for $99 and at the end when I was trying to pay it didn't really say my total or anything which I would've liked to had seen before I paid. That's my only critique lol
Hello Kyra,
Thank you for sharing your feedback! We’re glad to hear that the process was easy and quick for you overall. We totally understand your concern about not seeing the total before payment. We’ll pass that along to our team to improve the experience. If you have any other questions or need further assistance, feel free to reach out—we’re here to help!
Financial aid should be available to those affected by natural disasters or home fires, i can get Scottys gear because it's almost an additional $100 for a simple vest and leash, etc that's way cheaper elsewhere.
Hello Zachary,
Thank you for sharing your thoughts with us. We understand how difficult it can be for those affected by natural disasters or other challenging situations, and we truly empathize with your concerns. We will take your feedback into account as we continue to improve our services. We strive to be as transparent as possible, and we're sorry for any confusion regarding the shipping costs.
Regarding financial aid for vests, leashes, and trackers, we currently don’t offer assistance programs for those specific items, but we’re always working to improve and may look into that in the future.
If there’s anything else we can do to help or if you have more questions, please feel free to reach out. We're here for you!
Super easy and fast I love that now I won't have to pay extra fees or leave my dog at home
Hello Rodrigo,
Our pleasure! We’re happy to know we made a difference for you. Thanks for letting us be a part of your journey!
Everything went smooth and my pets were certified within 24 hours! LOVE this website! I recommend with all my heart, soul and mind!
Hello Jessica,
Our pleasure! Your feedback inspires us to keep doing our best. Thanks for being awesome!
Easy to do, not very cheap but the discount really helps. Will use again
Hello Alexis,
Our pleasure! We appreciate your support and are so glad you’re happy with our service!
It was very easy, wonderful and I would recommend it to other people
Hello Sheldon,
Our pleasure! We appreciate your support and are so happy to know you’re satisfied with our service!
Simple to understand easy fork follow and straight forward streamlined process!
Hi Nina,
Our pleasure! Your feedback keeps us motivated to do our best. Thanks for being a part of our community!
Fast and easy to use would highly recommend to anyone hand my documents the same day
Hello Roy,
Our pleasure! Knowing you had a great experience makes everything worth it. Thanks for sharing!
I was wrong. I had my puppies documents in 2 days! Thank you Support Pets for getting this done as said in your advertising.
Hi Mary,
Our pleasure! We love hearing from happy customers like you. Thanks for your thoughtful words!
Well I need all my things. I paid $194.00 I need my leash harness and tags also a
Hard copy of letter
For landlord
Hello Martha,
We're sorry to hear that your items haven't arrived yet. To make sure everything is sorted out, please reach out to our support team at support@supportpets.com. They will be able to assist you in tracking your order and ensuring that your leash, harness, tags, and hard copy letter are sent to you promptly.
We appreciate your patience and are here to help!
I think they made it simple. I enjoyed that there was a questionnaire in order for me to be approved. I feel like the drs note was clear
Hello Ainslie,
Our pleasure! It’s always rewarding to know we’ve made a positive impact. Thanks for your support!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Misty,
Our pleasure! It’s so rewarding to hear we’ve made a difference. Thanks for your trust and support!