Overview
Support Pets has a rating of 4.7 stars from 12,943 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
I'm somewhat skeptical. But I really need this investment for my health and well-being. If not for happiness and loneliness.
Horrible! If I could give the company a o I would have. A one star is much too generous.
Easy to use, cost was fair, quick response to all documents. All questions were realistic.
Hi Lyn,
We appreciate your kind words! It’s fantastic to hear about your experience. If you ever need anything else, feel free to reach out. Have a great day ahead!
When in need immediate response in answering from support personnel
Hi there,
Your review made our day! We’re thrilled we could help. If you ever need assistance, we’re just a message away. Wishing you a wonderful day!
Very thankful for a fast process! Love that I have this ability to empower myself with my ESA!
Hi Cody,
We’re so happy to hear your feedback! It’s wonderful to know we could be of service. If you need any further assistance, we’re here. Have a lovely day!
Fast service, caring doctor who listen to how you deal with everyday life experiences
Hello LaNina,
We’re so happy to read your review! It’s rewarding to know we made a difference. Let us know if you need anything else. Have a great day ahead!
Not paying outrageous prices while having the opportunity to always have my babies with me.
The customer service persons were very quick in answering my questions and very helpful. Thank you
Hi Samantha,
Your kind review inspires us every day! Thank you for your support, and have an amazing day ahead!
It's easy and quick but something's are hard to figure out they put it all together and some people have a hard time understanding it
Way too many emails or notifications. I also felt the letter carried on too much about the disability. I'm almost too embarrassed to use it.
Hello there! Thank you for your feedback.
We’re sorry to hear that the emails felt overwhelming and that the content of the letter didn’t fully meet your expectations. Your concerns are important to us, and we’d be happy to review your experience further to ensure it’s more comfortable for you. If you’d like, please reach out to us at info@supportpets.com or via chat on supportpets.com so we can assist.
Thank you for choosing us, and we’re here to help!
Bien trabajo mul rápido gracias por todo la verdad fue mul rápido si viera sabido antes sobre esto lo viera echo desde un principio para que así mi mascota sea un perro de apoyo emocional grasia por todo documento recibido la aprobación fue todo un exitoso intodo muy rápido
Hola Albania!
¡Nos alegra mucho saber que tuviste una experiencia tan positiva y rápida! Es maravilloso que ahora tu mascota pueda ser tu perro de apoyo emocional. Gracias por confiar en nosotros y por tus amables palabras. Si necesitas algo más en el futuro, estamos aquí para ayudarte. ¡Te deseamos lo mejor a ti y a tu compañero peludo!
Very thorough questionnaire and fast speed delivering the certificates after completion of the required paperwork.
Hello Andrew,
Knowing you’re satisfied with our services makes all our hard work worthwhile. Thank you!
I couldn't download my documents - I called support and they helped me with everything needed. Excellent service. Thank you!
Hi Betzabe,
Thank you for your support! We’re so glad you’re happy with our service.
It was a quick and smooth process. Very happy with the official documents and easy request forms.
Hello Madison,
We’re grateful for your kind review! Thank you for your trust, and have an amazing day!
It was a quick and smooth process but I wish we could login to our accounts to see our file status and information without having to submit form changes.
So far so good fast and hopefully reliable as to use of this certificate
Hello Karen,
We’re so happy to hear you had a wonderful experience! Thank you for sharing your kind words, and have a fantastic day!
The service was in constant contact until I had everything I needed, great service!
Hi Beverly,
We’re so grateful for your positive feedback! It’s wonderful to hear that we made a positive impact. If you ever need anything else, feel free to reach out. Have a fantastic day ahead!
I have been able to relax knowing my pup is able to go with me wherever I go.
Hello Lori,
Thank you for sharing your experience! We’re so happy to know you had a great time with us. Have a fantastic day!
I wanted to find a way to keep my pets with me when I go out or when I go out of town.
Hi Rakeshia,
Thank you for your trust and support! Your feedback keeps us motivated every day. Have an amazing day!
This was such an easy experience and I am super grateful. Thank you so much. I have already recommended you to several friends.
Hello Patricia,
Thanks for sharing your experience! We’re always here to help.
I love support pets the best out there my dog is my happiness and can be with me all the time thank you
Hello Darnell,
Thank you for such encouraging feedback! It’s customers like you who make our work so fulfilling. Have an awesome day!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Madeleine,
We’re truly sorry to hear about your experience, and we understand how frustrating this must be. This is not the level of service we aim to provide, and we want to make things right as quickly as possible.
Please reach out to our customer support team again through live chat on www.supportpets.com or via email at info@supportpets.com.
We’ll prioritize your case and ensure it’s properly addressed. Thank you for your patience, and we’re here to help resolve this for you.