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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Thank you for the speedy response and support
Our family is beyond grateful and happy to have our new puppy home and be w us all the time
Hi David!
We're glad to hear that our service has been helpful for your housing and daily life! Having your pet with you where you need them most is so important. If you ever need anything, we're here to help!
I am still waiting to receive my Official ESA ID Card in the mail. Do you have any idea when I can expect to receive this as we will be traveling at the end of this month. Thank you.
Hi Colleen!
We appreciate your continued trust in us since 2022! Your Official ESA ID Card typically takes up to 6 weeks to arrive by mail. If you need an update on your order status, we recommend reaching out to our support team, and they’ll be happy to assist you. Safe travels, and let us know if we can help with anything else!
Support Pets made it very simple to submit information and I received my documents in less than 24 hours. Great and easy process.
Hi there Tyan!
We're so glad to hear that the process was simple and fast for you! Getting your documents quickly is always a plus. Thank you for choosing us, and if you ever need anything, we're here to help!
Hello Dilia!
We're so glad you found the process easy and well-explained! Providing a smooth experience is our goal. If you ever need anything, we're here to help!
I have had issues renewing my membership. It looked like they tried to auto-renew and it declined. Possibly due to an expiration date. I used a different card this time. I meet with my Landlord on the 15th. It's hard because there is no phone number to contact ESA, but they have been emailing. Thank you so much! Lori & Kya.
Had no idea it would be so quick & easy! Originally I was just looking for information & to get an idea of how everything would go. To find out that I could do it myself from my own home was a huge plus! Now my baby girl is official & we can go everywhere together!
Hi Kristy!
We're so happy to hear that the process was even easier than you expected! Being able to do everything from home makes it so convenient, and it's great to know your baby girl is all set. If you ever need anything, we're here to help!
Great and fast acting customer service. Well written letters to make sure your pets stay with you.
Hi Donneshia!
We're so glad you had a great experience! Providing fast service and well-written documentation is our priority. If you ever need anything, we're always here to help!
I hope to receive my order. And wish there was a telephone number for customer service.
It was easy as 123. I went through each instructions and followed each one as instructed.and it was really easy.
The process was quick, easy and approval came faster than expected. I would definitely recommend support pets for your needs.
Hi there Wan!
We're so glad to hear that the process was quick and easy for you! Thank you for your recommendation—it means a lot. If you ever need anything, we're here to help!
Very pleased with how fast I received my documents in my email.
Hello LaVanisty!
We're so happy to hear that you had a great experience and received your documents quickly! Thank you for trusting us and for choosing Support Pets. If you ever need anything, we're here to help!
Easy layout to understand and the process was easy and fast.
Hello Zacceaus!
Glad to hear you found the process simple and fast! We aim to make it as smooth as possible. If you ever need anything, we're here to help!
I love knowing when I move I will not have to pay extra for pets
Hi Luanne!
We're so glad to hear that! Having an ESA means you can move with peace of mind, knowing you won’t have to pay extra pet fees. If you ever need anything, we’re here to help!
I've searched few some time to find a company that understands the importance of having an ESA fur baby!
Hello CaVaughn O.
Our pleasure! We’re grateful for the opportunity to assist you and glad to hear that our service has been beneficial.
I was surprised to get a letter the next day! I'm so happy things worked out!
Hi Savannah,
Our pleasure! Your feedback reassures us that we’re providing the quality experience we strive for every day.
Hello Ellie,
Our pleasure! Knowing that we’ve made a positive impact on your experience is truly rewarding for our team.
Support Pet's process is quick, easy and thorough. Highly recommend using this service!
Hi Joshua,
Our pleasure! We appreciate your support and look forward to continuing to assist you in the future.
Easy to get the documents needed to keep my fur babies close to me.
Hello Aimee,
Our pleasure! Your satisfaction is what drives us to keep improving, and we’re always here to help.
Hi Joslyn,
Our pleasure! It’s great to know that our service has met your expectations, and we’re committed to maintaining that level of excellence.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Teodora!
We're so happy to hear that your family and your new puppy are together where they belong! Thank you for your kind words—we’re always here to provide the support you need. Wishing you and your pup lots of love and happiness!