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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Everything seems legit just not sure because I only got a letter
Hello Michael,
We completely understand your concern! 😊 If you only received your ESA letter and were expecting additional items, don’t worry—we’re here to help!
Your ESA letter is the official document required for housing accommodations under the Fair Housing Act, so that part is all set. However, if you were expecting other items like an ID card, vest, or additional documents and haven’t received them yet, please reach out to our customer support team.
📩 Contact us at: info@supportpets.com with your order details, and we’ll make sure everything is sorted out for you as quickly as possible!
Very friendly and nice got my documents asap just little slow on the vest and leash but otherwise everything was amazing thank you very much!
Hello Justin,
Our pleasure! We’re happy to know our service has met your expectations, and we truly appreciate your support.
My experience was the best I could get from a company like this and I was very pleased with how they handled my experience with them
Hello Luis,
Our pleasure! Your feedback helps us continue improving, and we’re always here to provide the support you need.
More money came out of the account than expected. Overall good experience.
Hello Marcus,
Thank you for your feedback! 😊 We're glad you had a good experience, but we definitely want to make sure everything is right with your payment.
Please reach out to our customer support team at 📩 info@supportpets.com, and we’ll be happy to review your order and clarify any discrepancies. We appreciate your trust and are here to help!
Great communication and coordination for the documents! I appreciate the effort from the team!
Hello Collin,
Our pleasure! We value your feedback and look forward to continuing to provide the service you deserve.
I had a question about registering a second dog and got a response right away
Hello Alice,
Our pleasure! Your satisfaction keeps us motivated to refine our services and enhance your experience.
I've been researching on how to get my dog as an ESA as she truly is my stress reliever! I came across this on Google and so glad I did! I got my dog certified in just 24 hrs. Thank you!
Hello Ellie,
Our pleasure! We appreciate your trust and will continue striving to provide reliable service whenever you need us.
Super quick, just what I needed! 😊 I'm so glad I chose to do this through you guys!
Hi Ashley!
We're so happy to hear you had a quick and positive experience! Thank you for trusting us, and we appreciate your friend's referral. If you ever need anything, we're always here to help!
It was quick to get the papers and that helped me out all. So for that I appreciate yall so much and so I just wanted to thank you
Support pets to allow me to easily obtain my ESA animal license and also provided me with more training to better my experience
Hello Laura!
We're so glad to hear that the process was easy for you! Having the right support and resources can make all the difference. If you ever need anything, we're here to help!
Super fast and easy and affordable, I can't wait ti take my dog Odin everywhere, I've been training him since I got him 4 years ago and he is the best!
Hi Jennifer!
That sounds amazing! It’s great to hear that the process was fast, easy, and affordable for you. Odin is lucky to have such a dedicated owner, and it’s wonderful that you’ve been training him since day one. Wishing you both the best on all your adventures together!
I swear this helps you in your time of need. It's so formal and written professional. It really helps to bypass pet deposits. I will always use them.
Hello Deirdre!
We’re so glad to hear that Support Pets has been helpful for you! Providing professional and reliable documentation is our priority, and we appreciate your trust in us. If you ever need assistance with covering your second dog or have questions about renewal options, feel free to reach out—we’re happy to help!
Was able to get my pet certified in a timely matter. Very informative and great with communication.
Hi Elba!
We're glad to hear that the process was quick and informative for you! Thank you for trusting us based on your family’s recommendation. If you ever need anything, we’re here to help!
My experience using support pets was overall amazing, they were very quick to give me my documents!
Hi Jasmine!
We're so happy to hear you had an amazing experience! Providing fast and reliable service is our priority. Thank you for choosing us, and if you ever need anything, we're here to help!
So far so good. Can't wait to be able to take my puppy with me everywhere.
Hi Harry!
We're glad to hear you're feeling relieved! Having your support pet by your side can make such a difference. If you ever need anything, we're here to help!
I enjoyed the ease of completing this process online without the invasive questioning in regards to why this is so important to me. I look forward to continuing with supportpets annually!
Thank you so much for helping me and my precious Dog Teddy. This means a lot, too be able to be with my fur baby. Means the work to us.My heart goes to all of you who do this for us.
Hello Irma!
We're so touched by your kind words! It means so much to us to know that we could help keep you and Teddy together. Pets bring so much love and comfort, and we're honored to be part of your journey. If you ever need anything, we're always here for you! Wishing you and Teddy all the best in your new home!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ronald!
We're so glad to hear you had a smooth experience and found our customer service helpful! It’s great that your wife has used our services as well. If you ever need anything, we’re always here to help!