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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It takes some stress of my back. Really helps me a lot. I'm a single mom and it be hard and my dogs make me so much better when I walk them so this made my life a lot easier.
Hello Chathorine!
We're so glad to hear that this has made life a little easier for you! Pets provide so much comfort and support, especially during stressful times. You're doing an amazing job, and we're happy to be part of helping you and your dogs stay together. If you ever need anything, we're here for you!
Excelente, atentos y rapidos! Conforme con toda la atención
Hola Xarianny!
¡Nos alegra saber que tu experiencia fue excelente! Nuestro objetivo es brindar un servicio rápido y atento. Gracias por confiar en nosotros, y si necesitas algo en el futuro, aquí estamos para ayudarte.
Had my pups certified in just a few days. The process was super easy and now they're good to go with me wherever
Hello Betsy!
We're so glad to hear the process was easy for you and that your pups are all set! Having them by your side is what it's all about. If you ever need anything, we're here to help!
Slow service, documents have so many errors and it's been unfixed
Hi Sahara!
We're sorry to hear about your experience. That’s not the level of service we strive for, and we’d like to make things right. Please reach out to our support team so we can resolve any issues with your documents as quickly as possible. We appreciate your patience and the opportunity to assist you!
Fast, easy, and cheap! Highly recommend. I used Support Pets when I couldn't get in to see my Psychologist soon enough to get what I needed.
Hi Kelly!
We're so glad we could provide a quick and easy solution for you! Thank you for your recommendation—it means a lot. If you ever need anything in the future, we're here to help!
Easy experience all done online all I had to do was answer a short interview
Hi there Coy!
We're so glad to hear you had a great experience! Making the process easy and convenient is our goal. If you ever need anything, we're here to help!
Very fast, easy to do, and if I have questions they respond within the next day
Hi Yesenia!
We're so happy to hear that you had a fast and easy experience! Knowing your fur baby can be by your side is so important, and we're glad we could help make that happen. If you ever have any questions, we're always here to assist!
Fast & easy process. Emailed my documents to me. Thank you for your time
Hello Jennifer!
We're so glad to hear that the process was quick and easy for you! Thank you for trusting us, and if you ever need anything in the future, we're here to help!
It was fast and easy to get approved! I appreciated the discounts to help keep it all affordable I even got my cat a geniustag for $3! Really efficient and I will be reccomending to my other pet owning friends.
Hi Abi!
We're so happy to hear that the process was fast, easy, and affordable for you! It’s great that you were able to take advantage of the discounts and even get a GeniusTag for your cat. Thank you for recommending us to your friends—we truly appreciate it! If you ever need anything, we're here to help!
The person helped us get our ESA papers fixed right away. We promptly got them fast and efficiently. Appreciate all the help.
Hi Alison!
We're so glad to hear that our team was able to assist you quickly and efficiently! Providing great customer service and support is our priority, and we truly appreciate your kind words. If you ever need anything else, we're always here to help!
I was recommended by a friend of ours. I couldn't get into my providers office to get an updated ESA letter. The quiz was so easy and the speed of the approval process is incredible! 10/10 would recommend!
Hello Makayla!
We're so glad we could help you get your updated ESA letter quickly and easily! It’s great to hear the process worked well for you, especially on a tight deadline. Thank you for your recommendation, and if you ever need anything in the future, we’re here to help!
The process was very easy to follow and did not take much time for processing
Hello JD!
We're glad to hear that the process was easy and efficient for you! Having your dog by your side is so important, and we're happy we could help make that happen. If you ever need anything, we're here for you!
I didnt get a receipt and I dont have a tracking number or any information regarding the items i ordered for my dog. But the money was withdrawn so this is concerning
I can't wait to start her training.it is the best thing for both of us Abby and myself.
They are quick to respond for your confirmation letters. It helped me in my apartment by saving me 500.00 for pet deposit.
Hello Jill!
We're so glad to hear that our service helped you save on pet deposits and keep your dog by your side when you need them most. Providing quick and reliable support is our goal! If you ever need anything, we're here for you.
Very easy, satisfied! Will be back next year to renew for our dogs.
Hi Melissa!
We're so happy to hear you had an easy and satisfying experience! We’ll be here whenever you're ready to renew next year. If you need anything in the meantime, don’t hesitate to reach out!
So far it was easy can't wait to get the items I've ordered. I'm thrilled I can take Lulu with me everywhere.
Hi Ronald!
We're so glad to hear you had a smooth experience and found our customer service helpful! It’s great that your wife has used our services as well. If you ever need anything, we’re always here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jean!
We're so glad to hear that the process was easy for you! It's always great to have a friend’s recommendation. If you ever need anything for your new puppy, we're here to help!