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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Thank you. The animal support pet has help me a lot in life going forward
Great, fast, stress-free experience best thing i have done.
Hi there Carlos!
We're so glad to hear that you had a fast and stress-free experience! Having your dog by your side when you need him is so important, and we're happy we could help make that possible. If you ever need anything, we're here for you!
So I got Bon bon right after I loss my other dog Molly, support pets was right there for me. They transferred Molly's ESA documents to my new pet Bon bon as it wasn't even a month after I had renewed Molly's certificate, I have had support pets for years and have recommended them to everyone I know with a furry family member.
Hi there Barbara!
We're so sorry for your loss, but we're glad we could be there for you during such a difficult time. Bon Bon is lucky to have you, and we’re honored to have supported you over the years. Your trust and recommendations mean so much to us. If you ever need anything, we’re always here for you!
It was quick and easy to read through everything. Everything was explained in detail and being able to have both my pups as my emotional support has eased a lot of anxiety and stress.
Hi Cait!
We're so glad to hear that the process was clear and easy for you! Having both of your pups as emotional support animals can make such a big difference in reducing stress and anxiety. It’s great that everything worked out smoothly, and we appreciate your friend's recommendation. If you ever need anything, we're always here to help!
I had a great experience using Support Pets to make sure I had the proper documentation for my pup. Was pretty nervous as I knew my pup and I qualified, I just wanted to make sure I was informed and had everything ready for us. 5 Stars fs.
Hello Annelise!
We're so happy to hear that you had a great experience and felt informed throughout the process! Making things simple and seamless is exactly what we aim for. Thank you for trusting us after your research—we truly appreciate it! If you ever need anything, we're here to help!
I had a great experience, came less than 48 hours! I have to have my dog by my side, she helps calm my nerves and now I can have her everywhere with me thanks to supportpets.
Hello Camillia,
Our pleasure! It’s great to hear that our service has been beneficial, and we’ll continue to provide the best experience possible.
So easy to do and reasonable prices. It's a relief to be able to bring my dog with me when traveling without worrying.
Hello Dawn,
Our pleasure! Your trust means a lot to us, and we’re committed to providing the support you need.
The process is very straight forward and there was no pressure for the add-ons that I didn't want. Makes it very reassuring in knowing that this is an official site. The prices were affordable and their support team was very quick to respond with any answers needed.
A good experience in that the process was quick and the questions were not difficult to answer
Hello Daphne,
Our pleasure! We’re always striving to improve, and your feedback reassures us that we’re meeting expectations.
I enjoyed how easy and how fast i got my approval I aplyed late at night and got approved by the next day
Hello Paola,
Our pleasure! Knowing we’ve made a difference reassures us that we’re on the right path, and we’ll keep working to provide excellent service.
I heard back in less than 48 hours with my approval! Thank you so much!
Hello Kathryn!
We're so glad to hear that you had a fast and smooth experience! Peace of mind is so important, and we're happy we could provide that for you. Thank you for trusting us and taking a chance—we're thrilled that you and your fur baby can stay together. If you ever need anything, we're here to help!
I received my documents in record breaking time. I had issues bringing my dog (Cane corso) where I live. Once I received my ESA papers they welcomed my dog. So thankful for the experience.
Hi Leroy!
We're so happy to hear that our service helped you and your Cane Corso secure housing without issues! Providing fast and reliable support is our goal, and we’re grateful to have been part of your experience. If you ever need anything in the future, we’re here to help!
When I tell you that I have so much stress surrounding every aspect of my life, it's an understatement. I am home now"on" at work and when I have to be, but a completely different person at home. I needed this. My cat is my family and my anchor. Thank you so much for making it a legal requirement to have him with me. Great service and wonderful customer support throughout every step.
Hi Kimie!
We're so glad we could help provide some peace of mind during a stressful time. Your cat is clearly such an important part of your life, and we're happy you can have that comfort and support legally protected. Thank you for trusting us, and we truly appreciate your kind words. If you ever need anything, we're here for you!
So far so good, a bit hesitant don't want to be scammed but the buy safe protection is helpful.
I am pleasantly surprised by how quick the turnaround time was to get approval AND my documents. Thank you!
Hello Patricia!
We're so glad to hear that you had a fast and easy experience! Providing quick and reliable service is our goal. Thank you for trusting us, and if you ever need anything, we're here to help!
Took me a little bit figure it out how to download it but everything's great
Hello Valerie!
Glad to hear everything looks good! If you ever need any help with downloading or anything else, feel free to reach out. We're here to assist you!
Title says it all. They did a great job and helped me get what I was looking to do accomplished.
Hello Sam!
We're so happy to hear that you had a great experience! It’s wonderful to know we could help you accomplish what you needed. If you ever need anything in the future, we’re here for you!
It was fast and easy and easy to understand. Get help if need it. It's a little expensive for a year.
Hello Catherine!
We're glad to hear the process was fast and easy for you! We strive to make everything as simple as possible. We understand that cost can be a concern, and we do our best to provide value through our service. If you ever need assistance or have any questions, we're here to help!
Always easy to renew and representatives are always prompt and friendly.
Hi there S B!
We're so glad you had a great experience! Making the process easy and providing thorough documentation is our goal. If you ever need anything, we're here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Treyshaun!
You're very welcome! We're so glad to hear that your support pet has made a positive impact on your life. Wishing you both the best, and if you ever need anything, we're here to help!