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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I received the documents, all went well, thank you, will recommend to people I know
Very helpful in getting my certification. Will definitely recommend
Hello Aislin,
Our pleasure! Your kind words motivate us to keep improving and delivering high-quality service.
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Hello Luis,
Our pleasure! We’re happy to know that our service has been valuable to you and look forward to assisting you again.
Very easy to use and very quick to get my papers! The papers work great for our apartment.
Very good experience with this company. Everything was very quick and easy. The video was nice to watch and was very informative.
Hi there Drew!
We're so happy to hear that you had a great experience! We’re glad you found the process quick, easy, and informative. If you ever need anything, we’re here to help!
I have never had to do this before but times have changed. It was a very easy process to do and honestly even tho I only have a 10lb dog she brings me much joy and I know that I bring her some as well.I adopted her only a couple of months ago and I enjoy having her around.Just her and myself together Thank you no paa
Hello Deborah!
We're so glad you had an easy experience! It’s wonderful to hear how much joy your dog brings to your life, and she’s lucky to have you as well. Thank you for trusting us, and if you ever need anything, we’re here to help!
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Hi Liberty!
It looks like you might have typed by accident! If you have any questions or need assistance, feel free to reach out—we're happy to help!
Got what we needed without a problem. Luna is vital to my wife and my help issues. She is constant companion and essential to our health problems.
Hello Lanny!
We're so glad you were able to get what you needed without any issues! Luna sounds like an incredible companion, and it's wonderful that she provides such vital support for both of you. If you ever need anything, we're always here to help. Wishing you and Luna all the best!
I needed a renewal for my documents but I couldn't change the context of them. I only needed registration for 1 animal, but it made me pay for 2 animals even after I said in the questionnaire that I needed 1 ESA
Hi there Teresa!
We’re sorry for any confusion during the renewal process. Our team is happy to assist with any adjustments to ensure you only pay for what you need. Please reach out to our customer support team, and we’ll work to resolve this for you as quickly as possible. We appreciate your feedback and are here to help!
Very easy and simple to understand. They seem like they care about people with mental disabilities.
Hello Jeanette!
We're so glad you had an excellent experience and found the process easy to understand. Providing support and making sure people get the help they need is our priority. If you ever need anything, we're here to assist you!
En visite aux USA mon chien est dejà un support a ma sante emotive reconnu au Canada j avais besoin d une reconnaissance aux USA Pour mes deplacements merci!
Hi there Lise!
Nous sommes ravis de savoir que vous avez trouvé le processus simple et efficace! Il est important que vous puissiez voyager sereinement avec votre chien aux États-Unis. Merci de votre confiance, et si vous avez besoin d’aide ou d’informations supplémentaires, nous sommes là pour vous aider!
El proceso fue buen sencillo y profundo. Con resultados bien rapidos
Hello Yandrey!
Nos alegra saber que tu experiencia fue rápida y sencilla. Nuestro objetivo es brindar el mejor servicio para que tú y tu mascota puedan estar juntos sin preocupaciones. ¡Gracias por confiar en nosotros! Si necesitas algo más, aquí estamos para ayudarte.
Thank you so much for this program that is so fluent and easy to use.
Hi Keeley!
We're so happy to hear that you found the process smooth and easy! Thank you for trusting us, and we truly appreciate your friend's recommendation. If you ever need anything, we're here to help!
Simple direct process. Hope it all works well. Use soon as we begin to travel
Would be better if you had a portal or website to use and be able to call someone
Hi Melissa!
We appreciate your feedback! While we currently offer support through email and live chat on our website, we’re always looking for ways to improve the experience for our customers. Your input is valuable, and we’ll take it into consideration as we continue to enhance our services. If you need any assistance, we’re happy to help!
So happy I was able to make my Soul Li'on an emotional support member. Now I can relax.
Hi Sunny!
We're so happy to hear that the process was simple and hassle-free for you! Having Soul Li'on as your emotional support companion must bring so much comfort. If you ever need anything, we're here to help!
Hi Shanea!
We're so glad you had an easy and helpful experience! Having your dog with you when you need them is so important, and we're happy we could assist in making that possible. Thank you for trusting us, and if you ever need anything, we're here to help!
This process to help me get my ESA was stress free. It was quick and I didn't have to worry about no having my esa documents for long.
Hi Kaiden!
We're so happy to hear that the process was stress-free and quick for you! Making sure you get your ESA documents without hassle is exactly what we strive for. If you ever need anything, we're here to help!
Very easy and fast process and now my pups is very happy to be able to stay with me and make me happy
Hi Marilyn!
We're so glad to hear that the process was quick and easy for you! Having your pup by your side is so important, and it’s great to know your community recommended us. If you ever need anything, we're here to help!
Epic Element makes my life complete. Thank you for giving me away to have her around most all of the time. We enjoy the animal community. I feel safe.
Hello Sunshine!
We're so happy to hear that Epic Element brings so much joy and security into your life! Having your support animal by your side makes all the difference, and we're glad we could help make that possible. Thank you for trusting us, and if you ever need anything, we're here for you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shlomo,
Our pleasure! It’s always rewarding to know that we’ve been able to assist you in a meaningful way.
Reach our customer support at info@supportpets.com they will help you with your password.