Overview
Support Pets has a rating of 4.7 stars from 12,764 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
It was fast and easy. I would recommend it to anyone that is in need for their pet to be recognized as an emotional support animal. I feel lost and very lonely without Jessup.
I purchased the ESA documents a couple days ago. I was approved and had access to my documents within 48 hours. My 1st time using this site. I would highly recommend for your pet.
Hello Chaundrea,
Our pleasure! It’s always good to hear our service is delivering what you need.
Support Pets made their website very easy to follow along and navigate, and the communication was clear. I feel confident that I can reach out at any time if I need support or assistance.
Hi Erica!
Thank you so much for sharing your experience. We're truly glad to hear that the process felt clear and supportive, and that you're feeling more at ease with your ESA documentation in place. Your well-being and peace of mind matter, and we’re honored to be part of your journey. We're always here for you whenever you need us!
Quick and easy, all the way around! From taking the questionnaire, to receiving the documents. This experience has been a breeze and I am so excited for this new chapter with my best friend!
Hello Bridget!
Thank you so much! We’re really happy to hear the process was smooth for you. Wishing you and your best friend all the best in this new chapter—you're both starting it off right!
There should be a discount for renewals - it's not good Customer service. All year long you continue to-bombard me w emails despite the fact that I'm already a Dubai!
This was an easy process, I suffer from anxiety and stress a lot so my dogs help me. I was able to get my documents the next day after purchase. I would definitely recommend.
Hi Brenda! We're so glad to hear that the process was easy for you and that your dogs provide the support you need!
It’s great that everything was cleared up and both of your dogs were included in your ESA documentation. Thank you for trusting us and for recommending our service—we truly appreciate it! Wishing you and your pups all the best!
My experience was very positive, the response time was surprisingly fast. This group is knowledgeable and professional. It was a pleasure dealing with them.
I heard about Support Pets through a friend, I told her I was thinking about getting my dog certified as a service animal I did not know I could get my dog certified as a ESA. I am in recovery after 17 years in addiction and since I got my dog she's been a very big part of my recovery she's helped me through a lot of anxiety and depression and has also got me through cravings. Support Pets has been really easy you don't have to go through all that hassle like you normally would it was fast I got my documents in less then 24 hours I want to say. Either way If you are thinking about applying to get your animal approved I would recommend going through Support Pets.
Hello Alexandra,
Thank you so much for sharing your story—it truly means a lot. 💙 We're incredibly honored to have been part of your journey, especially as you navigate recovery. It’s clear your dog has been more than a pet—she’s been a true companion and source of strength. 🐾
We’re so glad to hear the process felt easy and stress-free for you. That’s exactly what we aim for—to make support more accessible without unnecessary barriers.
Wishing you continued healing, peace, and joy with your amazing pup by your side. And thank you again for the heartfelt recommendation!
Bad. They wrote my name as 'Juluana' instead of 'Juliana.' I need this to be corrected, and I would appreciate it if you could send me the updated documents.
Service was fast and easy! I received an letter from apartments where I recently moved about having pets on the property so I needed to do something
Fast so that Bella can stay with us and I reached out to ESA and completed the application and I received my documents within 24/48 hours
Hello Yental,
Our pleasure! Your feedback means so much to us. Thanks for being part of our community!
I had an amazing experience getting my ESA documents through Support Pets! The process was incredibly simple, fast, and hassle-free. They provided clear guidance every step of the way, and I received my documents quickly. Their customer service was responsive and helpful, making the entire experience stress-free. I highly recommend Support Pets to anyone in need of legitimate ESA documentation!
Hi Dailin,
Thank you for sharing your amazing experience with Support Pets! We’re thrilled to hear that the process was simple, fast, and hassle-free and that our team provided clear guidance every step of the way.
We know how important it is to have a legitimate ESA letter without unnecessary stress, and we’re happy our affordable pricing, quick turnaround time, and responsive customer service made the experience smooth for you.
If you ever need anything in the future, we’re always here to help!
Need a refund for PSD COURSE. Thought this was part of the support pet program. Then I got charged $177 for this. I can not afford this and not sure why I was charged for this! Please cancel PSD COURSE and refund my money!
Very quick and easy. I love my puppy, and I love having her with me whenever I can. She really does help me with my mental state. And being able to register her as an ESA animal is amazing. Support Pets makes it so easy.
Hello Alexander,
Our pleasure! We appreciate the opportunity to assist you and are glad to know our service has been helpful.
I didn't know that getting my dog registered came with so many benefits but Support Pets was very informative and helpful. The easiest thing I have ever done.
Hello there! Thank you for sharing your experience.
We’re so glad to hear that the process was quick, easy, and convenient for you! It’s great that your brother referred you, and we’re happy we could provide all the information you needed.
Thanks for chosing us!
We hope this will make it easier for our guy to be by our side. Ande is a wonderful Cavapoo and very well mannered. Working with ESA was amazingly simple and very supportive as we filed the paperwork on line. We look forward to many years with ESA in our future. Our next step is to make him a therapy dog.
Our pleasure!
That sounds like a wonderful journey for you and Ande! 🐾 We’re so glad to hear that the process was simple and supportive for you. Having your ESA by your side can make a huge difference, and it’s amazing that you’re considering taking the next step to make him a therapy dog.
I ordered the ESA package for my dog, after my last document expired, and the customer service assured me the package will come with the renewed dates on everything.
I chatted with a lot people from support pets customer support, and by the end finally, one told that the package doesn't include the doctor's letter, so I was able to order just the letter, but until now I didn't get the refund for the package I ordered.
Hello Fabiana,
We sincerely apologize for the confusion and any inconvenience caused. We understand how important it is to have clear communication and that your concerns should be addressed quickly and accurately.
It seems there was a misunderstanding about the ESA package and the renewal of your documents. We genuinely regret that our customer support team did not fully resolve your issue in a timely manner, and we will make sure to review this to improve our service.
Regarding the refund, we encourage you to reach out again to our support team at info@supportpets.com or through the website’s chat. If you've already contacted them, we recommend following up to ensure your case is being processed, and we’ll do everything we can to ensure that the situation is resolved.
I want to make sure I'm. Not going to be charged for anything else. I got an email about some program I' enrolled in to train my dog and I didn't enroll in e yrhing extra so I emailed support and someone e.ailed me back to tell me o email so eone else. I don't need to be refirecmcted I just need someone to make sure I. Not signed up for any kind of membership because I do need it not can I afford it. So please just double check for me please. Oh and I got another email saying I received me tags and I wrote I've to day I never got them then I was told to forget that email. So I don't know where the h tags E that I purchased for my dog.
Melissa
I've have been using Support Pets for years. I have never had any issues that could not be resolved thanks to their Customer Support
Team. I highly recommend them.
Although I received my ESA approval and documentation quickly, I do not appreciate the lack of transparency in the ordering process. First, I was being offered $99 for the process, but then it went up to $134 because I opted to pass along a $35 discount to someone else. Okay, fine. At least I could see the price differences when I toggled through my options. Except for the middle option, which is something about 24/7 customer service etc. But wait...isn't that part of the service? When I clicked the radio button for this option I did not see my price change (above), so I went ahead and selected it. Wrong choice. An extra $8.99 was tacked on to my bill, which was not revealed to me until *after* the transaction went through. A bit of a scam, I think. ANY AND ALL PRICING SHOULD BE VISIBLE DURING THE ORDERING PROCESS. FULL TRANSPARENCY IS ESSENTIAL.
Hi Kate! We appreciate your feedback and understand how important transparency is in the ordering process. We're glad you received your ESA documentation quickly, but we’re sorry to hear that the pricing details were not as clear as expected.
Your concerns are valuable, and we’ll be sure to pass them along to the appropriate team to improve clarity in the checkout experience. If you have any further questions or need assistance, feel free to reach out to our customer support team via live chat at https://www.supportpets.com. We appreciate your trust in us and your honest feedback!
My experience has been great except for lack of transparency in the cost. I had no idea I was being charged over $100 until I saw it come out of my account. That was a bit disappointing.
Hello Jaclyn!
We're glad to hear that you had an easy and fast experience, but we’re sorry for any confusion regarding the pricing. Transparency is important to us, and we appreciate your feedback. If you have any concerns or need further clarification, please reach out to our customer support team—we’re happy to help!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bryan!
Thank you for sharing your experience. We're so glad we could help make it easier for you and Jess to be together wherever you go. That bond is truly special, and we're honored to support it. We're always here if you need anything.