From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Entregan todo el papeleo muy rápido, eficientes y muy amables
The process from start to finish was very easy and user friendly! I know have my pup protected legally and I couldn't be happier.
Hi Gina!
We’re so glad to hear that! Knowing your pup is now legally protected and right by your side—that’s exactly what it’s all about. Thanks for trusting us to help make that happen, and we're happy the process felt simple and smooth for you.
This process has been fast And easy for me. Especially during this time in my life, going through a divorce that has completely changed my world and made life challenging. Knowing that I can have my sweet Korra with me to help ease my stress and help get me through this time has put me at ease.
Hello Delores!
Thank you so much for sharing something so personal. We're truly honored to have helped during such a difficult chapter in your life. Your bond with Korra is clearly something special, and it’s beautiful that she’s there to bring you comfort and strength through it all. Wishing you peace, healing, and continued support every step of the way.
Support Pets were very helpful and we are thankful for you helping us to have our dog come with me where ever I go. His support means the world to me and I rely on him to get me thru certain situations. Thank you
Hi Jana,
Thank you so much for sharing this—it means the world to hear how much your companion supports you. We're honored to be part of your journey and proud to help make that bond recognized and protected.
Wishing you many safe and supported travels together!
Very good, didn't have any trouble doing any of it. It was a great experience
Hi Clay,
We’re so glad to hear it was a smooth and positive experience for you! Big thanks to your grandma for the referral—sounds like she knows what’s up 🐾
Fast process and easy access to my documents. Easy application process and check up emails.
Hi Carla,
We really appreciate your feedback! It's great to know the process felt smooth and efficient, and that staying connected through follow-up emails helped along the way.
Learn about our products and pricing here: https://www.supportpets.com/prices
Have a great Tuesday! 🐾🐶
Súper bien ya me siento más segura a la hora de andar con mi mascota gracias por la ayuda
Hola Ivania,
¡Qué alegría saber que ahora te sientes más segura con tu mascota! Gracias a ti por confiar en nosotros—estamos aquí para apoyar a personas como tú que valoran profundamente el vínculo con su animal de apoyo.
Went to site, filled out application, everything was explained and easy to understand and follow
Hi Chris,
We’re so glad the process felt clear and hassle-free for you—that’s exactly what we aim for. Thanks for trusting us and for recognizing our reputation. It means a lot!
Very easy to apply and quick turnaround on the documentation.
Hi Andrew,
Thanks for the feedback! We’re glad the application was simple and that you received your documents quickly—that’s how it should be.
Buen servicio atención al cliente y solventa cualquier duda o problema
Hola Reidy,
¡Gracias por tus palabras! Nos alegra saber que recibiste un buen servicio y que pudimos ayudarte con cualquier duda o problema. Estamos aquí para apoyarte siempre.
Love love it! This company is efficient. This company is a great price! They give directly what you need and all the information plus more
Hi Ebony,
We love love hearing that! Thank you for the kind words—efficiency and value are exactly what we strive for, and we're so glad we could deliver what you needed.
The process was Quick and courteous.
I highly recommend this service to those who need it.
Hi Enjoli!
Thank you so much for the kind words! We're truly honored to be part of your support system, and it means everything to know the process felt smooth and respectful.
The process was quick and easy. No super long forms to fill out.
Hello Margarette!
Thank you so much for sharing this—it truly means a lot to hear how supported and safe you feel. We're honored to help keep your pet family together, and even happier to know your friends trust us too! If you need to add a second pet, you’re covered—our doctors can approve up to two ESAs per customer, and the second one is free of charge.
Quick and easy but I think it cost too much. I thought I was going to get physical documents, not digital
Hi Martha!
We’re glad to hear the process was quick and easy for you! Our standard service includes secure digital delivery of your ESA letter, which is fully valid for housing purposes. Physical copies are available, but they’re offered as an optional add-on at checkout. We appreciate your feedback—it helps us continue to improve.
It has been a great experience, was very easy to complete forms and approvals are very fast, this will truly help my husband.
Hi Chester,
Thank you so much for sharing this—we’re truly glad the process was smooth and helpful for your husband. That kind of support is exactly why we do what we do.
Wishing you both continued comfort and peace with your emotional support animal by your side. 🐾
Everything was easy and quick. Nothing was confusing at all.
Hi Jordan,
We’re thrilled to hear it was a smooth and straightforward experience for you. That’s exactly how support should feel—easy and stress-free.
Extremely fast and convenient and only toom a few day to get my documents! I am so happy to have my approval for my ESA animal. Thank you so much!
Hi Kari,
We’re so happy to hear that! Getting your ESA letter quickly and with ease is exactly what we aim for. Thank you for trusting us—and please thank your family member for the recommendation too!
Excellent service fue muy facil y rapido todo el
Proceso, siempre a disposition
Hola Nixon,
¡Gracias por compartir tu experiencia! Nos alegra saber que el proceso fue fácil, rápido y que te sentiste bien acompañado en todo momento.
Process was easy with speedy response. Would highly recommend.
Hi Antonio,
Thanks so much for the recommendation! We’re glad the process was quick and easy for you—that’s exactly what we strive for.
Affordable they stay on top of everything 48 hour approvals
Hi Angel!
We love hearing that you had a great experience! Keeping things affordable and efficient is what we strive for, and we’re so glad it worked well for you. Wishing you and your support companion all the best.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Andrea!
¡Gracias por compartir tu experiencia con tanto cariño! Nos alegra profundamente saber que el proceso fue rápido, claro y que tu compañero peludo te brinda tanto apoyo emocional. Para muchas personas, un ESA es mucho más que una mascota—es familia, tal como dijiste. Aquí estamos siempre para ayudarte a proteger ese vínculo tan especial.