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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Received my letter within 24 hours! And it was signed by a licensed professional doctor.
Very friendly and helpful resources provided once approved and pre approvals. Very fast approval and overall good experience!
I love how easy it was through the process nice and simple. I would definitely recommend this for anyone in need of this.
Hi there Ebony!
Thank you so much for your kind words! We're glad the process was easy and straightforward for you. Your recommendation means a lot, and we're always here if you need anything.
I was having issues keeping my fur babies by my side and all they do for me, now I can freely take them and have them everywhere I go!
Hello Shade!
We're so happy to hear that! It's wonderful that your fur babies can stay by your side where they belong. Thank you for sharing, and we're here for you whenever you need us!
Need a refund for PSD COURSE. Thought this was part of the support pet program. Then I got charged $177 for this. I can not afford this and not sure why I was charged for this! Please cancel PSD COURSE and refund my money!
It's was very nice, easy to understand, great satisfaction, very helpful, and great
Hi Christopher!
Thank you for your kind words! We're so glad the process was clear and helpful for you. It means a lot that your landlord recommended us, and we're here anytime you need support.
Well I'm on a new ride to see how it work for me thank you so much
Hi Shaquana!
Thank you for giving us a try! We're glad to hear things are going well so far, and we're here to support you every step of the way on this new journey. Let us know if you ever need anything!
Hello Brenda!
Thank you for sharing! We're so happy to hear the process was easy and that your kitties are now officially your ESAs. We're here if you ever need anything else!
It was easy to get the services and paperwork needed. I was pleasantly surprised, I started the paperwork on a Thursday night and had my approval by Friday afternoon. Pricing is fantastic.
Super easy and straightforward no games and they really do have awesome customer service
Hi Cezar!
Thank you so much for your kind words! We're glad the process was easy and that our customer service team made a great impression. We're always here if you need anything!
Did not receive documents until I requested help now things are very good. Thank you.
Hello Terri!
Thank you for your feedback! We're glad things were resolved and that you're now having a positive experience. We appreciate your patience and are here for you anytime you need support.
Thank you for this opportunity. My dog and I will be able to experience more out of life.
Hi Patricia!
Thank you for your message! We're so happy to hear that you and Pinky will be able to enjoy more of life together. Your trust means a lot, and we're always here to support you both.
Very easy process minus the ads everywhere. Super quick! Very worth it
Hello Hailey!
Thank you for the recommendation! We're glad the process was quick and easy for you. We appreciate your feedback about the ads and will keep it in mind as we work to improve the experience. We're here if you ever need support!
I was able to get certified and received all my documentation timely and in easy fashion.
Hi there!
Thank you for sharing your experience! We're glad the process was smooth and timely for you. It's great to hear you were recommended by someone in the veterinary field—your trust means a lot to us.
I've been using Support Pets for 2 years now, I've had no issues ever getting in touch with a doctor or customer service if an issue occurred! Having my pup as an ESA and having the paperwork to back up my medical need has helped my diagnosis in public places. Will gladly continue to use their services.
Hello Ashlee!
Thank you so much for your continued trust and kind words! We’re so glad to hear that having your pup as an ESA has made a difference and that our team has been there when you needed support. We truly appreciate the recommendation and are here for you anytime.
No thank you. I don't want to submit anything at this time. That's tho.
Hello Mikkela!
Thank you for letting us know. If you ever have questions or decide to move forward in the future, we’ll be here to help whenever you're ready. Take care!
How do I get the support animal vest for my cat. I thought the vests came with the purchase. Please let me know how and where to obtain the pet clothing with support pet logo. Thank you.
Hi there Margaret!
Thank you for your message, and we're so glad your companion brings you comfort and peace. Vests and other accessories are available depending on the package selected during checkout. If you didn’t receive one or would like to order separately, please visit www.supportpets. Com or contact our support team at info@supportpets. Com for assistance. We're here to help make sure you and your pet have everything you need.
I had a great experience using this site for assistance I definitely recommend.
Hello Nicole!
Thank you for your kind words! We're so glad you had a great experience and found the process easy and helpful. We truly appreciate your recommendation and are here anytime you need support.
It was great experience no issues or problems. Been using it for 3 years now I think.
Hi Amy!
Thank you for your continued trust over the years! We're so glad you've had a smooth experience and that we've been able to support you and your dog. We're always here if you need anything.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andy!
Thank you for your feedback! We're so glad you found the resources helpful and that the experience was smooth and supportive. It’s great to hear you chose us based on what you heard—we’re here anytime you need us!