On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Thank you for the easy and understandable process in getting my support animal registered and approved. That makes my mental state even more calm and relieved.
We've been using Support Pets for over 3 years now, and absolutely love it. It has helped while I was a travel nurse. As well as making sure my son has his pups with him through some very trying times these last few years. I've recommended Support Pets to everyone I've spoken with, who is looking for this type of service, and will continue recommending them to anyone who needs to know!
Hi JoAnna,
We truly appreciate your continued trust and kind words! It’s wonderful to hear how Support Pets has been there for both you and your son during challenging times. Knowing our service has made a positive difference for your family means so much to us. Thank you for recommending us and for being part of the Support Pets family for over three years!
I have used Support Pets for 3 years and it has been great. They get the forms done fast, I've never had a problem having the forms be accepted. Reasonable price and I like that you can have multiple pets!
Hi Katelyn,
We’re so glad to hear you’ve trusted us for several years and have had a positive experience overall. We’re truly sorry to hear about your current situation and understand how urgent this is. Please reach out right away through info@supportpets.com
or the live chat on www.supportpets.com
— mention your urgent verification form request so our team can prioritize it immediately and ensure you receive everything you need.
I had this for my dog Sadie until she passed away. I now have a new puppy and just got approved for him as well. Thank you for helping people like myself feel a little better knowing that our best friends are forever by our side
Hi Lynn,
We’re so touched by your message and truly sorry for your loss of Sadie. It’s wonderful to hear you’ve welcomed a new puppy into your life, and we’re honored to continue supporting you. Thank you for trusting Support Pets over the years and for sharing such kind words.
My experience was good got paperwork back in a timely manner. My only complaint would be I don't understand why you charge so much to renew the certification. Other than that everything else is good.
Hi MaryJo,
We’re happy to hear you had a good experience overall and received your paperwork quickly. Regarding your renewal charge, please reach out to [info@supportpets.com](mailto: info@supportpets.com) or use the live chat on [www.supportpets.com](http://www.supportpets.com) so our team can review your account and assist with the overcharge.
Have a great Sunday! 🐾🐶
It made this process of this time and change so vital in the quality of my life my pets life, now I know, there are people out there who do recognize that, our pets are vital to all of us. Thank you.
Dear Letecia, your kind words truly warm our hearts. Knowing we could bring peace to you and care to your beloved pets means everything to us—thank you for trusting us on this important journey.
The core service-the ESA letters- was eventually provided. However, the entire process is predatory and overwhelming and always pushing me to spend more on unnecessary items. The cost is exorbitant, and the communication strategy is utterly relentless, with over 10 emails in 24 hours. Requiring clients to watch a redundant video just to download the paid-for documents is a cheap tactic to drive engagement. You need to stop suffocating your clients with email
Hi Melanie, thank you for sharing your experience candidly. We’re sorry the communication felt overwhelming and will take your feedback seriously as we strive to provide respectful, supportive service without regret confusion. Your insights help us improve for all clients in the future.
The experience was seamless. I received my documents in less than 48 hours and everything was easy to forward to my landlord. I was skeptical, but within 48 hours, I was a believer. Thank you for making the process so easy and explaining all steps along the way. I can now use that extra rent payment on a bill. I would definitely recommend to anyone.
Stephanie, thank you for highlighting how smoothly everything went and for trusting us as you gave our service a try. It’s rewarding to know we helped ease the process and even saved you some money. We look forward to supporting you with any future needs you might have.
Fast and easy! Now my furry friends can legally service and help deal with my stress and anxiety when I go places. Thank you support pets for giving me the opportunity to allow my dogs to adventure with me and share all of my experiences!
Thomas, it’s wonderful to hear that the process was seamless and that your dogs can now be there to support you on your adventures. We’re so happy to help make those special moments with your furry friends possible—thank you for sharing your experience!
Setting up the account and paying for the service, was a breeze. However, I've tried to get an answer to a question on three separate occasions, and all I get is the same response, which is an answer to a question that I did not ask, and had nothing to do with what I do need answered. They've made it impossible to call and speak with a person. This policy needs to change.
Hi David, thank you for sharing your experience. We understand how important it is to get clear, directly relevant answers and are exploring ways to improve our communication options to better serve you. Your feedback is valuable, and we hope to resolve your concerns more effectively moving forward.
Very fast and easy experience. Had an issue with forgetting my 2nd dog who I no longer have was on the ESA letters and Support Pets was able to remove her in less than 24hrs, plus send my new ESA documents. Highly recommended.
Thank you so much for your kind words and for sharing your experience. We're glad we could quickly resolve the paperwork and update your new ESA documents as needed. Your recommendation means a lot, and we’re always here to support you with any future needs!
I can not begin to thank you guys for helping me with this very needed pet aid in certifying my dog for my ESA/service animal. Thank you very much the process is very user friendly.
Thank you so much for your heartfelt words, Christopher! We're thrilled the process was straightforward and could support you and your dog during such an important time. Don't hesitate to reach out whenever you need assistance — we’re here for you both every step of the way.
The perfect solution for anyone who has separation issues with their pets. My anxiety level has greatly decreased. Thank you so much!
Hi Kelly,
We’re so glad to hear your anxiety has eased and that having your ESA documents has made life easier for you and your best friend. Thank you for sharing your experience!
Besides asking if you want this, that or another thing added to the bill, overall it was very easy and they explain things well,
Thank you for sharing your honest thoughts, Teresa. We're glad to hear the process felt easy and the explanations were clear; we continuously strive to find that balance between suggesting helpful add-ons and keeping things straightforward for our customers. Your feedback helps us fine-tune that experience.
Very responsive, and helped me get my emotional support animal her proper documents so I could avoid costly deposits and pet rent. Thank you do much for your service!
Thank you so much, Star, for your kind words! We're grateful for the chance to assist you and your emotional support animal, and we look forward to supporting you both whenever needed.
I had lost my original documentation for my dogs as support animals. I contacted ESA, they were immediately helpful to get me connected to a Doctor to validate my disability claim and then provided paperwork for my two small (10lb) chihuahuas.
Thank you so much for sharing your experience, Patricia Kathleen! We’re truly glad we could help get your adorable chihuahuas validated promptly and support you along the way. It means a lot to know we made the process easier for you and your supportive companions.
I was on the fence to do this but having my Duncan with me was really important. The process was so fast and easy and it helped alleviate any stress I had when it came to knowing I can take my best friend with me during my move.
Hi Dollette,
We’re so glad you decided to move forward and that Duncan can be with you — that peace of mind is what matters most. It’s wonderful to hear the process was fast and easy and helped reduce your stress. Thank you for sharing your experience!
Easy to fill out, other forms you have to write paragraphs as to why you need it and it's stressful! This was easy and I got my papers in a timely manner for my new home.
Thank you so much for sharing your experience, Haley. We’re glad to hear the process was easy and streamlined for you during such an important time. Your feedback helps us stay focused on making things just as simple and stress-free as possible for our customers.
It was a fast and effective process. I appreciate how easy and prompt this process was. Especially with all i have going on in my life I don't need something complicated.
Marlene, thank you so much for sharing your experience! We're thrilled to hear that everything was quick and straightforward for you, especially during a busy time. If there’s ever anything more we can do to make things even easier, please don’t hesitate to reach out.
Easy process to get ESA Docs and a wonderful team supporting the process. All my questions answered quickly and with great service and attitude. THANK YOU! Only thing left to try is renting a house and using the docs. :)
Kristin, thank you so much for your kind words—we’re thrilled to hear the process was smooth and that our team supported you well. Please feel free to reach out anytime you have questions during that next rental adventure; we're here to help every step of the way!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Teri,
We’re so glad to hear that our process helped make things easier and brought you peace of mind. That’s exactly what we’re here for — to make getting your Emotional Support Animal letter simple and stress-free. Thank you for sharing your kind words with us!