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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I have been with this group for a few years and I have never had a problem getting my pets registered due to my depression and anxiety after losing my son. My dogs have been my most loyal companion and reason to get out of the house again. I wouldn't be as far as I am without being able to take them with me. So thank you Support Pets for allowing me to keep my best friends close to comfort me and calm me when I'm overwhelmed and anxious!
I was hoping for more... There is nothing but a piece of paper to show his status. Anything else costs more money
Joe, thank you for sharing your concerns. We strive to provide clear and transparent information, and your feedback helps us explore ways to better meet expectations without extra costs. We're committed to enhancing your experience and appreciate you taking the time to let us know.
It was easy to reach out with questions and they respond in a timely manner.
Hi Jenna, thank you for taking the time to share your experience. We're glad to hear that reaching out was simple and our team was quick to respond—billing that is important to us! If you ever have more questions or need assistance, don’t hesitate to get in touch again.
I used Support Pets in the past and forgot to renew! But I emailed the and informed them that I wanted to update my papers for Willie, my dog, that is everything to me. I was displaced and had to move asap and actually found a place but realized that I needed to update these papers. Support Pets was extremely helpful and got my new updated papers very fast. My landlord is please to have records of my Dog being an ESA Support Pet. Now I can travel everywhere again without worry! I really am pleased with Support Pets and their associated mental health professionals. I highly recommend Support Pets.
Thank you so much, Genie, for sharing your experience. We're thrilled to hear that we could assist you quickly with Willie’s updated papers and make your move easier. It means a lot to us to support you and your pup—wishing you many worry-free travels ahead!
Quick turnaround and thorough medical letters for documentation.
Thank you so much, Daniel, for highlighting our quick turnaround and thorough documentation—it means a lot to hear we’re delivering the support you need efficiently. We’re always here to make sure everything is clear and smooth whenever you need assistance. Looking forward to helping you again!
Great service, ease of use. Quick turnaround time. Satisfied
Thank you, Barbara, for your thoughtful feedback. We're so glad to hear you had an easy and quick experience, and it means a lot that you're satisfied with our service. We look forward to supporting you and your pet's needs whenever you need us!
They made it so easy and gives me the ability to be more confident
This was a quick, easy, and efficient way to help support our fur family and with being able to have my support animal with me at all times.
Haley, thank you so much for sharing your wonderful experience! We're thrilled to hear how smoothly everything went to support your fur family and your valued companion. Knowing we can help keep those special bonds strong truly means the world to us.
Everything i needed is included and it was an easy process to work with
Thank you, Elias, for sharing your positive experience and for appreciating how smooth the process was. We're dedicated to providing friendly and reliable support, and we look forward to assisting you whenever you need care or products in the future.
The process was easy. In less than 24 hours I got the letter. Thank you!
Yelitza, thank you for your wonderful feedback! We're so happy the process was hassle-free and that you received your letter quickly. Looking forward to supporting you and your pets whenever you need us!
It was quick and easy process. Customer service is great. Answer all questions fast. Very excited for my pup. Definitely recommend A++++++
Thank you so much, Lisa, for your kind words and confidence in our service—it means everything to us! We’re thrilled to have helped make the process smooth for you and are excited for your pup’s journey ahead. If there’s ever anything more we can do to support you both, please don’t hesitate to reach out.
It was super fast and easy to understand and fill out. Everything was easy and quick.
Thank you, Donna, for sharing your positive experience. We're delighted to hear that the process was fast and easy for you—making things simple and quick is our goal! We look forward to assisting you again whenever you need.
Thank you so much, Tammy! We’re happy to hear the process was easy and your letter arrived so quickly. We appreciate your trust and look forward to assisting you again anytime.
I got everything that I expected thank you. This is a renewal of last year's certificate. I was happy with the first year hopefully the second year will be fine also thank you
Thank you so much, Stephen, for your continued trust and positive feedback. We're glad everything met your expectations again, and we're committed to making this second year just as seamless and caring for you and your pet.
They answered my questions and guided me through the process.
Thank you so much for your kind words, Denise! We’re truly grateful for the opportunity to assist you and are here whenever you need support navigating the process. Your trust means everything to us.
Add makes you think for the $99.00 you get everything including the vest and leash.after you purchase then you receive a offer for the vest leash kit.you need to be clear in your initial add!
Thank you for your honest feedback, Herbert. We apologize for any confusion the ad caused and will work on making our offers clearer. We hope to provide you with a seamless experience in the future and appreciate your attention to detail.
Support Pets staff is friendly, knowledgeable and makes the process stress free.
Diane, your kind words truly made our day! We're so glad the team could make everything easier for you and your furry friend—we can't wait to support you both again whenever the need arises.
Living with my support pet help living alone. Daily routine is less stressful.
Jeanne, thank you so much for sharing your experience and how your support pet helps ease your daily routine. We truly appreciate your openness and are grateful to be part of supporting you on this journey. Wishing you many stress-free, joyful days ahead.
I have tried to get everything as quickly as possible, they charged me and I have not received anything.
Hi Gustavo,
We’re sorry to hear you haven’t received your order yet. Your evaluation and ESA letter are only processed after payment, and they usually arrive within 24 to 48 hours. Please check your email—including your inbox and your spam/junk folder—in case it was filtered there.
If you still can’t locate your ESA letter, please contact our support team at info@supportpets.com or use the live chat at www.supportpets.com so we can look up your order and make sure you receive it right away.
Learn about our products and pricing here: https://www.supportpets.com/prices
Have a great Tuesday! 🐾🐶
The website was easy to use, fast and efficient. However, I have 3 animals and it only allows two.
Hi Rebecca, thank you so much for sharing your experience and the kind words about our website’s ease of use! We truly appreciate the feedback about adding support for more pets—extensions like that help us serve wonderful pet families like yours even better. We look forward to continuing to make things speedy and simple for you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Tiffany, thank you so much for sharing your heartfelt experience. We're honored that your dogs bring you such comfort and we're glad to support you in keeping your sanctuary close during challenging times. Please know we’re always here for you and your loyal companions.