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Supplement Warehouse Reviews Summary
The company has garnered a mixed reputation among customers, with some praising the competitive pricing and quick delivery of their products. Positive feedback highlights the quality of the supplements and a responsive customer service experience in certain instances. However, a significant number of reviews express frustration over order fulfillment delays, issues with incorrect shipments, and a lack of effective customer support. Many customers reported difficulties in obtaining refunds or resolutions for lost or misdelivered items, suggesting a need for improved operational efficiency and communication to enhance overall customer satisfaction.
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My package was supposed to arrive 5 days ago. And the tracking has no updates since they last update it said it was in my state. And that was 6 days ago. And they won't let me get my refund! This website is just a scam. Everyone go shop on Bodybuilding.com! TRUST! They come in a day to 4 days tops! Products always come and satisfy. Supplement warehouse is a SCAM
Just received my order today and I'm very happy to say the least. I wanted to take an item off my order and I called them about. On the very first attempted phone call someone actually answered, she went and found my order and took it off and sent my stuff out. Shipping was very fast even through all this COVID crap. Products came in great condition they weren't stale/clumpy. Last but not least the email after you placed your order and it ships are funny, a very nice touch.
Con: The only thing that could be better on is the free sups/accessories like how the old company would do shirts or shaker bottles or free samples.
Still gets my 5 stars though!
The prices were amazing! I received my product exactly when they said I would! The products I ordered were exactly what I wanted! I will definitely be using SupplementWarehouse agaian!
Horrible, do not recommend the website, customer service or their products. They do not mention all of the side effects, beware!
Wonderful products. Would definitely order from them again! Very easy to find what you might be looking for.
THIS COMPANY SENDS OUT PARCEL WITH NO FULL ADDRESS - ARE THEY DOING THIS ON PURPOSE!?
I LOST ALMOST A 100 DOLLARS THROUGH THIS - DONT TRUST THEM AND WILL NEVER ORDER AGAIN FROM HERE
Got my items very quick got exactly what I was expecting. I've used this company for a couple years and I am always very pleased.
I have found this company has the worse customer service experience ever both in-store and phone. Right now Nutrition Warehouse is having 15% off on ON 100% Whey protein for 2 days. I would not recommend Supplement Warehouse ever to anyone! The customer service staff even accused me as a "lair", did not listen to my concern besides "you should have done your research man", and did NOT apologise at all after I proved him wrong. DO NOT SUPPORT THIS COMPANY!
They keep saying that will ship my order but they don't. They've informed me an invalid tracking number, and now UPS says that is missing. I don't recommend them. It seems to be a scam. I never received my goods, definitely I don't recommend them. And now I'm going to call to my credit card company to get my money back. You shouldn't buy at supplement warehouse, they are fake. Beware buyers.
Daniel,
Thanks for providing your feedback on your recent experience with us.
It looks like your order was shipped out right away, but unfortunately, UPS lost the pacakge. We filed a claim with UPS immediately and shipped you out a replacement order, which you received a few days later.
Was there an issue with the replacement package we sent you? If there is anything further we can do to assist you, please reach out to us at: helpdesk@supplementwarehouse.com so we can fully resolve any issues you may still have.
I have tried purchasing products through this website a couple of times and each time has been a nightmare. Yes, they have the lowest prices on the web but I don't think that they actually have a warehouse. As usual it's been over a month and I still haven't received my order. They NEVER answer their phone and you can't even leave a message for a call back. Email doesn't work either. Oh, and they charge your credit card at the time you order even though you may not get the product for months. I have decided to dispute this last order with my credit card company as I have no intention on ever using them again. I definitely don't recommend this company.
Received items very quickly. I was missing a few things but they promise to take care of it in the next 24 hours. Shipping was also quite high. If fit weren't for the shipping cost, I would have given them more stars.
Supplement Warehouse has the lowest prices on supplements and fat burners! They will not only match any competitor's price, they will knock off another 5%! They have super fast delivery as well.
This a GREAT site to get very inexpensive supplements. HOWEVER, ONLY use a prepaid card to purchase your items. My brother and I both had our debit card numbers stolen from them and charged with almost $1000 each of fradgulent activity which thankfully our banks reversed the charges. The 2nd time I ordered from them I called them and let them know that I was using a prepaid card because of the fradgulent activity and they even admitted that they knew card numbers were being stolen but said the issue was taken care of. I didn't have an issue with the prepaid card but I still will never trust them again and will continue using a prepaid card whenever I order from them.
This is where I order my protein, I get the Isopure 7.5 lbs powder. I like it because they price match with other webistes, but lately when I press the button to process my order, it just goes to a blank page and my order doesn't go through. I tried 3 different times today. I hope this gets fixed soon... Until then, they only get a MEH.
From the business
The biggest name in bodybuilding supplements. Supplement Warehouse is back. Free shipping on orders over $100. Same day shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jeremy,
I am so sorry to hear about your recent experience with us!
Your description of what you encountered is NOT our standard and we would like to get to the bottom of what happened so we can resolve this for you ASAP!
Also, you mentioned you've had a bad experience in our store? When did you visit a SW retail store? It's possible your referring to a different company that has the same name. We've had that issue before. We do not presently have a retail store.
Please reach out to me directly at reviews@supplementwarehouse.com. I will personally take care of this and make sure whatever issues you are experiencing is addressed immediately.