Superwater Reviews Summary
Superwater has a rating of 4.3 stars from 320 reviews, indicating that most customers are generally satisfied with their purchases. Superwater ranks 4th among Water Filter sites.
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This company has been my source for water filters for 17 years. He is very accessible and accommodating to his customers. I know that when I receive the filters, they are authentic and not knock-offs sold for cheap. He can be trusted to do the best job with price and product for each customer to suit their needs. You will not be disappointed with his service or products. Seal beach, ca
Easy enough to order. Took a little longer than I thought it would, but it made it, and the new water filter works fine.
Always send refill quickly for my yearly water filter replacement.
Never a live person to talk to, message says to email, left both phone messages and emails numerous times with no response. I was charged and still no products after 3 weeks, Jacque never returns calls. I have to now go to my bank to have charges reversed. He's not kind enough to admit the wrong way of handling his business and refund my money of over $1000.00
I placed an order and sent an email the next week merely inquiring as to a shipping date and tracking information, as the charge had already gone through on our credit card. What I received back from Jacques was a political tirade, blaming "leftist Democrats" for shipping delays. I asked, since my order had not yet shipped, that he cancel it as I felt his response was uncalled for an inappropriate. His response, and I quote him as follows: "These people are pure evil. I have been in business for over 28+ years with this company. Clinton and Bush did not help, Oscumba was a disaster, and Biden is a full on Criminal. The Demonrats are literally lying, cheating and stealing the USA in to the Toilet. It is a fact, and you do not have to like it, but it is my policy to never lie to anyone, and I am not going start with you.
If you want your order cancelled, please know we do have a policy on cancellations...
Please, save yourself, get away from the Lefties, and the Demonrats as fast as you can.
You can thank me later."
I don't think I nor any other customer need to be subjected to that sort of thing when ordering water filters on-line.
He charged me a $47.20 cancellation fee, as it's "policy".
Order from this company at your own peril.
Needed an air filter, they had great prices and shipped it fast. Thank you!
I ordered from them because there price was competitive and their web site states 100% free shipping. That is a false statement. They not only charged for shipping but they are making money on it. They also don't show you what the freight is going to cost you until they ship it and send the invoice. Because it was not on the charges at check out I assumed it was free like their web site states. That is not correct when they send you the email that your items have shipped that is when you first see the shipping charges. $25.00 for 4 small filters on USPS and they say they only charge what it costs them. From my experience shipping USPS I don't think that is true either. I was told they were going to credit me 5.00 for a coupon I missed on the web site but they did not do that either. I am not buying any more of my filters from them and my recommendation is you don't either.
The owner was very responsive. He answered my call and took note of my concern about needing a part order and delivered as soon as practical to meet a customer install. He was upfront about the supplier perhaps not being able to meet our need date and ensured me he would place an expedite request.
He provided Excellent Customer Service by immediately placing the order, providing a tracking number, and following up with an email. Great news... The part was delivered within two days.
At time of checkout, no cost was indicated for shipping. On everyother website in todays world, shipping does not get charged if charges are not there at the time of checkout. After getting an email 6 days after I entered my order (website said would ship in 1-2 days), that there was $18.95 in shipping on a $92 order and that it would ship in 1-2 weeks. I replied to the email the same day and got a response 2 days later. I indicated to cancel my order. Jacques then replied that it "may have already shipped". After multiple email exchanges in which I offered to still accept the order if he would credit the shipping charges he still would not take off the shipping charges. I have contacted my credit card company, they are reversing the charges and I will refuse the shipment. Find another website, the price on this site is not what you will end up being charged and they don't have helpful customer service
Sadly, this is extremely far from the truth... We are always kind & helpful and conducting business in the same personal format for over 25+ years as an Authorized Dealer and Agent for all our Products Represented. ***I NEVER GET REVIEWS THIS BAD EVER and all my reviews are from legitimate real clients, good people who look for the best deal possible. **This client got his order shipped the exact same day and at a big discount. ***He simply DID NOT WANT to pay for shipping and via email, and then personally threatened me to remove the shipping fee...
Please, anyone can call us at anytime about our policy, shipping fees, free and discounted, as we answer the phone at least 60+ times a day, every day.
**This negative review was NOT NECESSARY AT ALL, completely, untrue, totally unwarranted and extremely unkind. - jacques@superwater.com
Been buying off and on for a few years from SuperWater. Very happy with everything-even when quoted 2-3 weeks to ship, items are arriving in a week! Awesome pricing and customer service! Thanks for taking care of your customers Jacques!
Was great
Quick & easy!
It was easy navigating your website.
Reading the reviews here- they are mixed and I'm sorry to see that. I for one- had a spectacular experience with this company over several purchases. Running a small business is challenging- and it's a path of constant improvement. I believe this team is well beyond the average small business. I never had the impression that this company was after anything but my satisfaction. Excellent, knowledgable. I'll be back to reorder.
Quick and easy
Great customer service
Fast and easy but shipping cost was outrageous
Efficient and Friendly!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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You did get your additional $5 off Coupon, and "your shipping costs" (Class A) were clearly stated on all the policy, product, and all subsequent checkout and final pages in regardless to your order. WE have found our method is less expensive than the Shipping Calculators based on Weight and Distance and SAVES ALL OUR CUSTOMERS BIG $$$, as we Discount ALL Shipping where it is applicable.
We have been in business for over 27+ years, and we pride ourselves on our customer service.
Your order ARRIVED AT YOUR DOOR ONLY 2 DAYS after you placed your order and we shipped your order Priority Mail. ( **2 Days for Delivery!)
Yes... We do offer 100% Free Shipping on many Hundreds of items, and we did not deny you any request.
You ordered from my company because we have some of the best prices online and super fast shipping,... shamefully, your inability to read, is not a flaw on our customer service. **We did not mislead you.
Your Negative Review was completely unwarranted and for what?...$5 Dollars ( Which you did get back, it is just did not post yet)
**You must be a Democrat / Lefty. They are ALL extremely unkind and lack real intellect. - jacques@superwater.com