Overview
Superwater has a rating of 4.5 stars from 319 reviews, indicating that most customers are generally satisfied with their purchases. Superwater ranks 122nd among Water Filter sites.
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It took some time before I found correct filters. I had number from previous order, would have been nice if I could have entered number for product to appear on screen
Easy to navigate website for fast online ordering. Phone calls answered promptly and questions answered quickly and correctly by the owner of the company. I'll be back for sure.
VERY EASY TO ORDER BUT GOT CHARGED 18.95 FOR UPS SHIPPING. THERE WAS NO SHIPPING MENTIONED ON MY CONFIRMATION AMOUNT. WHEN IT CAME IN THE FREIGHT WAS ONLY 8.30 NOT 18.95 AND SHIPPED ON USPS NOT UPS. NO ONE WILL RESPOND TO MY REQUESTS TO FIX THIS. MY 1ST AND LAST ORDER.
Superwater is GREAT! I have given them several orders and they are always on point with price and delivering when promised. If they have what I need, they get my business. Thanks!
I had a question regarding adding the everhot to my existing RO system. I left a message and Jacques called me right back within 5 minutes. He explained things to me and now everything is great!
The order process was quick, and easy to accomplish. Upon receiving the product I am completely satisfied that I made the right decision to purchase from them
Your site was very easy to place my order from. I received my water filter very quickly. I am very pleased with my experience of ordering via your company. Thank you.
Checkout page is a little confusing when trying to determine if there is shipping and/or tax. Needed to apply a discount coupon before those estmates came up.
It took longer than I expected to receive the product. I did find the product cheaper elsewhere after I placed my order. I think it would have gotten to me faster also.
The filters need more packing material when shipping to the customer. Noticed that the filters were loose in the shipping box. In my opinion this will help to prevent any damage.
Happy o have found the MT661 filter. Hope to keep ordering them from you.
I have note istalled yet, but it looks good viasually
Jacque, at Super Water, was very knowledgeable & extremely helpful with my order.
This is my first order & It has been a real pleasure doing business with this company so far!
I processed my order and based on the message bubble on the main screen "most orders for water filters have FREE SHIPPING", I was satisfied because the order screen did not add shipping costs. After I the order was placed my credit card company sent a message that I had been charged $169.90 for the order that I had an invoice stating it would only be $126 and there were no shipping charges. I called the company and complained that I had been overcharged. The man that I talked to advised that these filters DID have shipping fees and that after the fees had been added he would adjust the credit card charge to the new corrected invoice amount. He said that was how "everybody" does it. I argued that this was not how "everybody" does it. He got loud and belligerent and would not allow me to say much. After listening to him rant for several minutes I hung up. He tried calling back and when I answered he hung up on me. To me this a classic case of "BAIT AND SWITCH". They baited with FREE SHIPPING and the overcharged on the payment. Very bad and deceptive trade practices.
You were much better than Amazon and other online options for this product availability and speed to ship/deliver.
Very happy with the order,however the time strip was already halfway activated, so its not of any use.
I have been purchasing water filters through Superwater for many years and have always received excellent service.
I've been you customer for many years. I installed my everpure system in 1991 and I have had no problems.
Called the company with a few extra questions and they were very knowledgeable and just great to work with.
Got my new faucet, the install went well with the help
From their very nice staff...great to deal with
Great personal service with your representative and service department answering questions.
Highly recommend
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members