Superladystar

I just got my boots 2 weeks ago and they are so cute! Tried them on and they are so comfortable. Before I could wear them to show them off, I fell and broke my ankle. Now I have to wait to really enjoy them. I love the dark blue color and the colorful accents are so fun. Trust me I will enjoy these shoes as soon as I can!

I have been trying to return boots, they only appear interested in exchanging which I don't want. Ignore multiple emails with request for address and process. Avoid I would never use again too much hassle

I ordered a pair of "leather" boots from Superladystar. After two weeks no tracking info, they said they had none. I finally tracked them down to a warehouse in Ohio where they sat for another almost month. I finally received them December 13th. The wrapping they were in AND THE BOOTS reeked of gasoline, you can't make this stuff up. I tried them on despite the overpowering smell, and they were neither comfortable OR leather. Their sell is about their comfortable leather boots. This is what happens when you stray from a reputable company or website.

Trustpilot

Michelle Bolkcom

0 reviews

US

Do NOT order boots or shoes from
This company!

I ordered my boots Nov 7, after being
Told by them they had no tracking
Information for a month, I located them
In Ohio. They sat in Ohio for another
Almost two weeks and I finally received
Them December 13.
Despite the boots reeking of an over
Powering smell of gasoline, I tried them
On, they are definitely not leather, and
Not at all comfortable. Do not buy shoes
Or boots from this company!

Date of experience:

I treated myself to a beautiful pair of red loafers. They arrived with a broken buckle. I sent photos and they kept acting like I don't know how a buckle works. This far they have not agreed to a repair or return. The shoes are worthless to me right now. For what I paid I expected them to be of a higher quality. You can see from the photos that one shoe is fine and the other has a broken piece of metal buckle.

I received a damaged pair of shoes. The business did everything they could to avoid issuing a refund.

They offered a small amount of money to have the shoes repaired, but I was told by cobblers they likely could not be repaired (and it was too little money). They offered to send me a free pair (after offering to send me a pair for even more money in violation of their own exchange policy).

However, after weeks of dealing with them, I lost confidence in them and wanted a refund. They openly refused to honour their own 30-day return policy. They also would not tell me how to return the shoes to get a refund.

Be very careful if you order from this web site. They sent me a mismarked size 11 pair of shoes that were actually size 10. The shoes, in addition to being the wrong size, reeked of toxic chemicals and were not the same colors as advertised on the web site. I received nothing but lies and refusals to pay for return shipping from the customer service dept. Ever since I tried on the shoes I purchased here, I've had nerve pain in my foot.

These boots are absolutely gorgeous. I am so happy that I bought them.
I find that this company does an amazing job of creating unique boots. I have purchased 2 pairs so far and hope to buy more during the black Friday sales. They are an excellent price also.

I'm truly embarrassed to even be writing this review - I've been scammed. The shoes aren't leather, the toxic smell coming out of the package was such that I washed my hands immediately after touching these shoes. They look, smell, and feel incredibly cheap. The workmanship is extremely poor quality. I won't even bother to try and return, but under no circumstances will I be wearing these shoes. I'd get laughed out of town. I'm even debating whether I should donate them to Goodwill - not sure what that toxic chemical smell is, but it can't be good.

I loved the boots from the pictures. I read the reviews and everyone was talking about how comfortable the boots are so I decided to take a chance. They are the most comfortable boots I have bought. I wore them for 8 hours straight.

I ordered a pair of ankle boots.It does take over a month but worth it. They are the quality of Spring Step LArtiste that cost more than twice as much. The fit is perfect and the quality is there. I have ordered another pair as my 2 pairs of Spring Step are ready to be replaced. So worth checking out. They have other things to look at as well.

Horrible customer service
Horrible customer service! I bought 3 pairs and one didn't fit and the heals were to high! On the site is states, FREE & EASY return! They told me it was my DRAMA and insist I paid for the return then ghosted me for over a week, when I showed them the website statement! Very bad business practices!

Date of experience: March 20,2024

Although they took a few weeks to arrive, it was well worth the wait. Beautiful, well made with delicate embroidery. Fit true to size. Will definitely buy from them again

Sooooo beautifull shoes I love it!
Many people stop me in the street to tell me I have a very cool style, thanks to you <3
It's my second pair of this mark.

The company states they do free returns on their website. This is a lie. They don't provide paid postage. When I asked to waive the shipping if I buy another pair of shoes from them, they refused. The cost of shipping is close to the price of the product. Please avoid supporting this disgusting business and buy things from places that care about customers.

This is my third pair of shoes from this company. I have a pair of pumps and ankle boots as well as these sandals. They were bought for a cruise and I can't wait to wear them every night.

Very nice and comfortable and beautiful real leather shoes. Just like the pictures. Lovely color. Good quality. Love them!

Hand painted artisan shoes. Fantastic quality. Colours are fabulous…. Love love love them 💜. Would totally recommend them.

Love my boots! Absolutely gorgeous. The colors are very vibrant and they fit well. Would definitely buy from this seller again.