SunbasketReviews 175

Watch out for their "coupon". I got 60% off and scheduled it for about 3 weeks later since those were the meals I wanted. Got an email that I got 86 dollars off my first delivery. Cool. When it was time to be charged for it they charged me the full amount (143 freaking dollars). I don't think so. You also can't cancel on their website like every other service out there. You have to call or contact them. I have no idea how the food tastes and I don't even care. They are terrible. There are plenty of these services out there who are better than this and don't make you jump through hoops to cancel. The most you can do without contacting them is skipping 6 weeks. Avoid avoid avoid.

Sunbasket is the worst. After my first week there popped up options for and xtra charge for differnt qualities of organic. The Delivery is terrible- we order 3 meals to make it easy on me during the work week. My only option was Wed-- and then two weeks in a row I got an email Tues that my order was being delayed til Thurs. Well only part of the order came on Thurs and the other on Fri- Making my convenient meals Very inconvenient. And i had to scurry to get food for the week. Half the produce was brown and i ended up throwing alot of it out. The Basil was nasty and wilted. And i agree they make it impossible to cancel- when I finally talked to someone they ask why im cancelling and when you tell them they just say OK- HORRIBLE COMPANY-- Dont use them! Too many others out there who care about the people they deliver meals to.

The packaging, food and ease of recipes is great. However, the lack of consistency in the delivery is the main reason why I have to give Sunbasket only 1 star. I continue to have delivery problems, yet Sunbasket continues to use the same delivery service week after week. This tells me that sunbasket doesn't care about customer satisfaction, even though I have made it clearly known to them that i am unsatisfied with their delivery service. Late boxes, missing boxes, boxes delivered to the wrong address...

To begin with I had ordered Sun Basket just to try it. On the day it arrived I could tell I wasnt going to order it again and went directly to the site and cancelled. The next day I got a notice that they'd just sent another order and charged me of course. I called them and pointed out I'd cancelled in the time they said I could. They told me that I was a few hours late in cancelling and it was just too bad. I have cooked the first meal and while it was fine it was no great deal to be charging as much as they do. I dont like that the recipes come in a catalog rather than individually. I will be going back to Hello Fresh, which is still my favorite after trying others. This one seems to have a history of fleecing people who want to cancel as well as being unimpressive with the food. Seriously try Hello Fresh, it is less expensive and they are fantastic in customer service.

I went onto sun basket to check out their menu. Somehow without me knowing my account was reactivated. I never received any email or notification. I only found out when my PayPal account was charged $80. I immediately contacted sun basket and out in a claim with PayPal. Of course they did not get back to me until it was too late to cancel the order according to them. I never even received an email letting me know an order had been placed. They have refused to refund my money. I find this to be poor customer service and dishonest business practice. If the only way they can get business is by deceiving people I think it says something about their product. I would advise not going on their site at all.

Sunbasket has been the worst experience I have ever experienced canceling a delivery service. After I had a written cancellation email from Sunbasket they proceeded to send and charge me for a new box at a cost of $50. I contacted them and they refused to reverse the charges. They said that I had logged back on after I cancelled and that triggered re-enrolling. I remember going back in to make sure I was not being sent another box. I guess this triggered re-enrollment. My credit card company is disputing the charges but beware of extremely shady conduct on Sunbasket's part.

Truly appalled. The packaging is horrendous, flimsy brown bags that don't hold up to anything, especially the melting frozen water bottles thrown in the box. The freshness of the produce is questionable at best. The romaine lettuce, from the DAY I RECEIVED the box, August 13th, was wilted and brown. Reverting back to the packaging, the box, BEFORE I OPENED IT, was leaking fish/shrimp smelling liquid... which is now all over my refrigerator, thanks for that. I am actually regretting giving y'all a chance. I will stick with Hello Fresh. Now, to figure out what to make my kids for dinner since I have read other reviews and I am now afraid to feed it to my kids. Thank goodness I have Hello Fresh coming next week, they have NEVER disappointed!

I signed up for service to try it out. The first box was terrible. The meet was warm and smelled rank. The herbs were brown and wilted. I canceled. Their app wasn't working correctly so I skipped all future meals. I called and cancelled. They charged me and sent another box while I was out of town. I thought it was sitting at my door for a week however, it never came. Customer service would only give me 20$ out.of my 60 or 70$ they stole. Customer service claimed I never called, they were rude and smug. Laughed at me because I wasn't getting a refund. I am disgusted and appauled at their terrible products and services. I do not recommend using this company. It took weeks to get a real response. I don't have time to deal with this completely inappropriate behavior. They are theifs and should be shut down. Buyer beware!

I ordered my 3 meals and was actually excited for them to come on Monday June 18, but they never showed up and they did offer me another week at the promotion. But then on June 19 it showed my meals came to my front door. Well it was not my door they were delivered to. So 2 nights in a row we depended on this box for our dinner with it not showing up. I work full time so it was a huge inconvenience to wait for nothing. Never again!

Had only received one box and was not impressed with any of the items in the box. Cooked one meal and didn't like it all and the other meal was tossed out. Tried on several occasions to cancel but had to do a search on the site map to locate a cancelation. They couldn't find my account for some reason and the next order was sent. Unauthorized and I was not even home to get the box die to business travel. NEVER again.

I am sorry but I received 2 weeks of deliveries and I didnt eat one thing out of those boxes. First and foremost my packaging wasnt even close to your pics. I had 1 lonely freezer block in the not so insulated box. I temped the protein the second I opened it only to find all were out of the danger zone and god only knows for how long. For those of you ignorant in food safety the zone is 41-135 degrees. In that zone bacteria grows exponentially. My proteins arrived anywhere from 48 to 56. They are going to really mess up someones digestive track not to mention salmonella and ecoli. The mirepoix(finely diced carrots, onion and celery was putrid. At least a week old cut. And all of the (fresh herbs) were not fresh at all. DO NOT BUY FROM THIS COMPANY. I am a C. E. C. And know quality. This is far from it.

I first signed up for sun basket in early 2017. Its been my favorite meal delivery out of all of them. The meals are unique and still made in a reasonable amount of time. However, as of 2018 their menus have changed. They now charge extra for organic, when this is supposed to be an organic brand to begin with! Now the box costs over $80 per week. I'm sorry but I can go to trader joe's and spend that same amount and have food for a week without having to eat out at all. I will most likely be canceling my membership.