Sunbasket

Had only received one box and was not impressed with any of the items in the box. Cooked one meal and didn't like it all and the other meal was tossed out. Tried on several occasions to cancel but had to do a search on the site map to locate a cancelation. They couldn't find my account for some reason and the next order was sent. Unauthorized and I was not even home to get the box die to business travel. NEVER again.

I chose Sunbasket because it was unique in having servings for 1 and a vegan plan. The quality and presentation of the food is excellent! I have recommended it to several friends. This is a quality meal plan for anyone who doesn't cook and wants a qourmet meal in 4-7 minutes in the microwave.

My experience with Sun Basket was awful. The first week the produce was right on the edge of over ripeness. I barely made it through the third day of meals with usable produce. However, on the second week, 50% of the produce was already rotten and the balance was again on the verge of being rotten. I had already canceled my membership before the second week arrived. I do not recommend this group... everything, including the proteins were questionable. Vacuum packed fish should not be off when unsealing the package... unless go course it was bad from the beginning.

Sunbasket is the worst. After my first week there popped up options for and xtra charge for differnt qualities of organic. The Delivery is terrible- we order 3 meals to make it easy on me during the work week. My only option was Wed-- and then two weeks in a row I got an email Tues that my order was being delayed til Thurs. Well only part of the order came on Thurs and the other on Fri- Making my convenient meals Very inconvenient. And i had to scurry to get food for the week. Half the produce was brown and i ended up throwing alot of it out. The Basil was nasty and wilted. And i agree they make it impossible to cancel- when I finally talked to someone they ask why im cancelling and when you tell them they just say OK- HORRIBLE COMPANY-- Dont use them! Too many others out there who care about the people they deliver meals to.

I wish that we could remain with SunBasket but out of 7 deliveries, 3 had issues. The last one has 2 missing ingredients! The one before had a rotten ingredient and the one before had packaging issues with the meat juice leaking. For that one, we were given $15 off. For the second, we were given $5 off. I emailed back and said considering we had to go to the store, pay and prep; $5 felt inadequate. They did not respond at all so I canceled but we still had another delivery coming. The meal options are great, organic and the packaging is very sustainably considerate but they are failing on the customer service and implementaion.

I signed up for service to try it out. The first box was terrible. The meet was warm and smelled rank. The herbs were brown and wilted. I canceled. Their app wasn't working correctly so I skipped all future meals. I called and cancelled. They charged me and sent another box while I was out of town. I thought it was sitting at my door for a week however, it never came. Customer service would only give me 20$ out.of my 60 or 70$ they stole. Customer service claimed I never called, they were rude and smug. Laughed at me because I wasn't getting a refund. I am disgusted and appauled at their terrible products and services. I do not recommend using this company. It took weeks to get a real response. I don't have time to deal with this completely inappropriate behavior. They are theifs and should be shut down. Buyer beware!

We enjoyed the food and varity of options. I'm GF and we used that and Paleo options. The trouble started the third week into our subscription. The order was a day late but food was fresh and cold. It appeared from tracking that the delay was from the shipper. This week my order hasn't been delivered and the tracking says it hasn't gone out yet. I have no luck with all the automated contact. There's no personal service and no way to resolve a situation like mine. Very disappointed. Cancelling and will try another service.
-After I wrote this review Sunbasket contacted me and all the issues were resolved. They more than made up for the problems and I decided to continue with their service.

I received a notification, from Paypal, that I made a payment to Sunbasket. I thought that couldn't be because I skipped each week. I do that regularly. I looked and apparently my skips had been placed back to approved orders. I did not go into my account to change them over to approved orders. So I tried talking to customer service to cancel it and refund the money but they gave me several awful excuses as to why I wasn't getting a refund. One of the excuses exposed them as liars. Telling me that I couldn't stop the order because they already started my order but later said that I could change my meals. But if they started my order, how could they change my food? I am going to send a complaint to Paypal and see if they can help.

Truly appalled. The packaging is horrendous, flimsy brown bags that don't hold up to anything, especially the melting frozen water bottles thrown in the box. The freshness of the produce is questionable at best. The romaine lettuce, from the DAY I RECEIVED the box, August 13th, was wilted and brown. Reverting back to the packaging, the box, BEFORE I OPENED IT, was leaking fish/shrimp smelling liquid... which is now all over my refrigerator, thanks for that. I am actually regretting giving y'all a chance. I will stick with Hello Fresh. Now, to figure out what to make my kids for dinner since I have read other reviews and I am now afraid to feed it to my kids. Thank goodness I have Hello Fresh coming next week, they have NEVER disappointed!

Sun basket meal kit delivery service provides a variety of Gluten-Free, Vegetarian, Paleo-friendly, vegan, Mediterranean, pescatarian (which is vegetarian diet with an added dose of seafood) or Chefs Choice.
Naturally, Im impressed!

And because I prefer gluten-free foods, I was also pleasantly surprised that Sun Basket offers Gluten-Free Diets, Vegetarian Diets, Paleo Diets and a wide range of organic foods.
For more meal kits stories visit: https://www.themealkitreview.com

I am sorry but I received 2 weeks of deliveries and I didnt eat one thing out of those boxes. First and foremost my packaging wasnt even close to your pics. I had 1 lonely freezer block in the not so insulated box. I temped the protein the second I opened it only to find all were out of the danger zone and god only knows for how long. For those of you ignorant in food safety the zone is 41-135 degrees. In that zone bacteria grows exponentially. My proteins arrived anywhere from 48 to 56. They are going to really mess up someones digestive track not to mention salmonella and ecoli. The mirepoix(finely diced carrots, onion and celery was putrid. At least a week old cut. And all of the (fresh herbs) were not fresh at all. DO NOT BUY FROM THIS COMPANY. I am a C. E. C. And know quality. This is far from it.

Very good cuisine with an excellent variety to choose from. Deliveries were always on time. Good amount of food.

I found out about SunBasket from my sister. She raved about it so i thought i'd give it a try. I ordered the Paleo menu cause my wife wanted meals low carb. We live in Florida so it's freakin hot in August! The temp of my food was a concern. So our first order came on Tuesday afternoon around 4:00pm. I unboxed my food and realized one of the entree's was missing! I called customer service and the guy told me they would credit my next order $25.00. The first two meals were good but the produce did'nt look very good afer the first day! I actually went to the store and bought the missing entree and fixed the third dish. I really wish i had'nt! The recipe was horrible.We couldnt even eat it! I'm expecting three new dishes on Tuesday Hoping it will be better! I'll review again at the end of the week.