Sunbasket

Delicious food great customer service very prompt very reasonably priced thank you
From a Long Islander

I've tried several meal delivery services subscribing for 1-2 weeks. So far Sunbasket has had the best service I've tried.

I love their recipes. I don't care that stuff is "organic" (In fact I usually avoid buying organic and non-gmo due to concerns about the environmental impact and unsustainability of these inefficient methods) I have now had 2 boxes from Sunbasket, however, and the recipes were just better than the other services. Nice touches like a refreshing apple/mint salad and interesting spice blends or use of flavorings like lemon zest to make things pop. Even better, they send a full recipe booklet so I can try out the other recipes I didn't chose for the week!

The customer service however, is what motivates me to write a review. My first box got lost. I am sure I entered the address correctly, but it looks like it somehow got auto corrected and South 10th Street turned into South Street and I didn't notice til too late. I wrote that my box was missing and was immediately not only issued a credit for that week, but they pushed back my coupons so I would still get a discount on my next 2 weeks. I then went out and found my box, that had been sitting in the rain for 10 hours. Not only was it still in pretty good shape, the meat was so well packaged on a block of ice that everything was still good. I reported I had retrieved my box, but they didn't take back my credit, so I ended up with a free week. I haven't had to cancel yet, but I am impressed enough with the level of service and care to recommend them to my friends!

I'm pretty surprised to read the bad reviews of this company. I have subscribed for about 6 months, maybe longer, and have been almost completely happy with it. I honestly think that it's a complete miracle that there's a company who offer organic AND gluten free AND each meal is already organized in a little bag AND they taste good AND they only take about 30 minutes to make AND they are delivered to my house? AND I get to choose which meals every week? AND they are always different? This place has been a complete GAME CHANGER for my family. My food has always arrived very cold. There have been a couple of times that a piece was missing, but I live near a grocery store so it wasn't a tragedy. I just cooked a different meal that DID have all its items, and went to the store the next day. This service: prevents food waste, supports organic farmers, uses biodegradable packaging, isn't outrageously expensive, saves me the time of meal planning, keeps me consistently healthy, and delights me with the variety of choices every week There are consistently foods from EVERY culture, with EVERY choice of protein (plus vegan! Plus vegetarian!). I am a VERY HAPPY customer!

SunBasket has a nice selection of meals and they are reasonably priced. We really enjoy them. Also their customer service is easy and efficient.

Great taste, lower salt than other options, perfect portion size, healthy. I've tried 5 of the other top services and this on blows them away!

I'm adding yet another complaint about delivery, website malfunction, and trying to contact. Don't know about the food because it never arrived.

Sun Basket could be great as the dishes are pretty good - but, Sun Basket has a lot of backend issues they have to work out - like actually deliving the product to you. I've had one successful week of deliveries. Sun Basket is unresponsive and deliveries get missed with little or no explanation. Their customer service is non-responsive even after several attempts to contact. There is no way from the website to cancel your subscription - you have to call and wait on hold for hours. They do not call back or respond to email. Here is a snip from the email they sent this week to explain why my order would be "late" but it never showed up:

Weve been working hard to resolve a warehouse issue. As a result, your Sun Basket box scheduled to arrive today, Tuesday, March 7th, will be delayed by one day.

Rest assured that the warehouse issue does not impact the quality of your Sun Basket. Your ingredients will be delivered fresh and ready to cook.
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So, food is great - service and assistance when you need it - not with this company. Steer clear - at least for the next few years so they can either fold or fix their issues. There is another reviewer that states the same thing about cancelling your subscription and getting customer service. You maybe able to get a product delivered occaisionally, but, you will never get customer service.

I really wanted to like this subscription meal plan, but it was just impossible. I rationalized paying this much for the added value of organic ingredients, but on several occasions those ingredients were either missing or spoiled. Still, I soldiered on because the idea and meals themselves were appealing, and I knew they were new and might be going thru some growing pains.
I even accepted that, in fact, the meals are NOT delivered to your door if you live in an apartment. But last night I never received my notification that my delivery had been made. This morning, still nothing. A little research, and I am told it WAS delivered, but I was never sent an access code, so my food is rotting in the mail room, and I can't get it.
I let Sunbasket know. I got an auto-respond telling me to unsubscribe. I contacted their delivery agency. No response at all. $75 for a box that will melt and rot all over my neighbor's packages. Terrific!
I caution anyone thinking of subscribing, don't fall for the hype, pretty pics and empty promises. $75 is a lot to pay for six meals worth of ROTTING FOOD you can't even get to to THROW AWAY!

Update: I NEVER rcvd a response to this directly. But as you can all plainly see, they DO care about review sites, just not customers. They put quite a bit of effort into covering themselves on media, although the problem seems to be clearly illuminated by this response: THEY DON'T EVEN READ THE COMPLAINTS. Answer IN NO WAY addresses the problem of NON-DELIVERY!

RUN AWAY FROM THIS COMPANY... Run.
First order with the company and everything arrived a day late and warm to the touch. One small icepack in the bottom... Fine I will call them and let them know. First order had a promo code and my order only cost 51 dollars vs 100+ they wanted. Well I didn't get my first meal with this company because of the issues.
Called customer service and explained they didn't make it happen.
I explained that I had a coupon and that I would like one of following to happen.
1) Comp my next meals
2) Credit my account on the total paid and reapply the coupon

The Rep told me only the meats are ruined so she would only credit me for the cost of the meat. REALLY? I asked for a supervisor in hopes that she may address the issue. She was no better and couldn't understand why I wouldn't be happen with just paying full cost and never getting the incentive they offered me to join. I told her refund me and cancel my account then. Her attitude reeked of I don't Give a Flip. I told her that I would be writing a negative review and letting people know. The supervisor said that was fine. No concern in the world that you just lost a customer and are getting a bad review for not doing the right thing.
The Takeaway.
1) SUNBASKET DOESN'T care about its customers
2) RUDE AND Dismissive Reps and Supervisors
3) Overpriced
4) Better companies to deal with out there... Don't waste your time... They won't help you when something goes wrong.

My wife and I have used SunBasket, have enjoyed SunBasket, for well over two years. We are busy professionals, we like to cook, but lack the drive to plan meals and shop for the ingredients. So be it. SunBasket has been an answer for us. I am concerned, however, at the continuing serious decline in the freshness of the ingredients (specifically the produce) that arrive at our door from SunBasket. For example, radishes. They have a long shelf life. I'm boggled that the radish that comes SunBasket as part of our ingredients for our meals, tends to be soft, spongy, and yes, sometimes moldy. We have contacted SunBasket privately regarding the freshness of their ingredients. They reassure us. They own it and apologize, a good business strategy. Agreed. We get it. Sometimes lack of freshness happens. However, they have failed. Two more months of 3 meal / week after their assurances. No change. We are done with SunBasket. Despite their assurances, the lack of freshness, wilty kale, soft cucumbers, hairy-moldy-soft sweet potato, gooey lettuce and un-usable herbs like cilantro, parsley and dried out basil have solidified our resolve to move on. Bummer, I know. As things come together, they must then fall apart. Entropy. They started out so good with the paleo- variety of meal options over the top. The freshness of the ingredients has failed, not their recipes. The produce makes me wonder on the freshness of the protein as well. Really? How is it that a radish, (a radish people!), a pillar, a staple, of long lasting crispness and freshness arrives at my house as pliable as a marshmallow?

After joining I received my first delivery as scheduled. The food was okay overall, although the portions are on the small side. The food is not worth the expensive price tag. They have a "default" menu that gets sent unless you make changes. Since I didn't care for any of the selections, I waited two weeks to order again. The next delivery was cancelled "because the box was damaged by the carrier." That week no food arrived from Sunbasket. I gave them one more try, and ordered again two weeks later. I received an email the day before delivery was expected stating they once again cancelled my order due to a "warehouse issue." I got frustrated and totally fed up with them and cancelled my subscription. And yes, their site makes it difficult to find as others said. I received an email confirming the cancellation, but the next day was sent an email stating a delivery was on the way. They sent a default shipment of food I did not want. I then went through the pain of their terrible phone customer service. I called and explained the situation, and the rep hung up on me. I called back and a different rep hung up and called back this time. She stated it was too late to cancel the order, and she could only refund $20. I informed her they had cancelled my order, not me, and I did not agree to being sent a "default" menu. She then proceeded to tell me again, no refund. I could however, dispute the charge with my credit card company. I was so angry by then I could scream. I asked for her to put someone on the phone with the power to refund the full amount. After a few minutes, she said "a supervisor said the full charge would be refunded." I can only imagine how many people they attempt to screw over daily. They are very untrustworthy and unreliable in my opinion, and I would advise people to stay away from this company.

Sun Basket has the best recipes! They are easy to prepare and delicious. I feel like Sun Basket has turned my home kitchen into a gourmet restaurant!

Hey, Sun Basket, stop using "Axelhire" for your delivery in Southern California. You claim to be ethical then hire a company that severely underpays and exploits their workers. I literally don't care how cheap they are, you are losing customers because the Axelhire service is TERRIBLE, and why wouldn't it be? It's no wonder the workers don't care about properly delivering things considering they're paid dust. I had them leave my Sun Basket in the sun on the wrong side of my house on a busy street directly under a sign that said "no deliveries here" with clear instructions on how to properly deliver. Your "fresh food" was spoiled because you're too cheap to hire a shipping company and are resorting to what's essentially a scam.

It's a shame, because otherwise I'd leave you 5 stars. The meals are great! But I'm about to cancel my subscription because you wanted to cut corners and hire Axelhire. I'm not the first one to do this and I won't be the last. I don't care how cheap they are, IT'S NOT WORTH LOSING CUSTOMERS.

I was interested in SunBasket because of its claim of organic ingredients, and wild-caught fish and seafood. I've tried Blue Apron and Home Chef and while they were ok, I was excited to try a meal delivery service that had the highest ratings (albeit more expensive), and had more options (vegan, paleo, and carb conscious) compared to the other brands.
I tried our first meal last night - seared salmon with panang curried cauliflower rice. I like the curried cauliflower rice - very flavorful. But I was shocked when I looked at the salmon - clearly marked Keta salmon. If you don't know, Keta is chum salmon (bait!). I decided to be open minded and try it. It was absolutely pale and tasteless. And now it is too late to cancel next week's delivery, which contains, you guessed it - more salmon which will probably be keta. I'm so disappointed in this company. So, next week I will be buying wild caught soho, king, or sockeye salmon in my local grocery store, at my own expense to go with the meal. Because really, who eats chum salmon?

I've been using sunbasket for a few years, and for the most part I really enjoy the recipes that I have
Quality control 8/10
Recipes 8/10
Ingredients 9/10
Customer service 10/10
Overall Value 7/10

Everything's been delicious. My favorites are the jambalaya and the grilled salmon with southern style rice salad.