StylevanaReviews 274

I placed an order on November 13th and still haven't received the delivery. They said one item was out of stock and shipped it in early December. In the meantime, I moved and asked several times to update my address through chat, but they gave me the original address and I received the item. I lost it and the delivery cannot be tracked as of December 12th. I requested a refund, but there was still no response and I received an email telling me to wait.
A month and a half has passed. I chatted with 6 people, but I passed it on to someone else and am not responsible. Every time I contact them, it's a different person. They say they are not responsible. This company is trash. This is throwing money away. The goods are also sent from Hong Kong. They are scammers who disguise themselves as Korean companies and sell Korean products while sending them from China.

Took about a month and a half to receive my item. Didn't know it took that long to buy some soap. Never buying here again

I've been a loyal customer with Stylevana for the past two years, but my recent experience has been disappointing. I ordered skincare products worth $250, but they never arrived despite being marked as 'delivered'. The courier informed me that the package was damaged and returned to the sender. I reached out to Stylevana right away, expecting a response within their stated 72 hours. But a week has passed with no word from them. I understand things can go wrong, but a quick update would have been appreciated. This lack of communication is frustrating and leaves me feeling let down.

I placed my order in september... it' decebmer and I haven't heard any new about my package or my money. Even though I wrote them like a dozen emails drom various accounts, stull nothing. They have one automatic response and thet it's silence I really advise you to stay away because you will never see your money again. Bunch of thieves and scammers.

Where to start? I never received the product I ordered because it was delivered to Santa Fe Springs, Ca when my actual address is in NY.
When you notify their "support" team about this, you're sent a confusing form via Google Docs to fill out. After that, no response, no follow up, Nothing.
Currently disputing charge with my bank.

As title says. They are literally the worst company I dealt with. Will never ever use again. Random automated response about my case which I asked one of the item to be removed. 1 month+ shipping also.

I don't know how many times I have order from this website but it's legit and trustworthy. Love it and affordable price! I will always come back to repurchase them skincare products. Take a while to ship if you get the items that is not in stock. Some of these are repurchased because I ran out and some are new products that I'm trying out. I just received my order today that I shop for Black Friday. Thank you stylevana looking forward to more and more! Xoxo!

Ordered on October 30th, I still have not received goods. Checked order status on their website and it showed none was prepared. They took the money but never bothered to do anything. Sounded like a scam to me.

I made an order over a month ago and it's STILL processing. I don't mind the month long shipping wait but a month long process time is extreme. My other order I made after has shipped already. And when I email them no one responds.

I placed two separate orders. They took forever to ship even though the items were in stock. The first order finally arrived almost a month after ordering. The second order showed delivered to a random town in a completely different state. I reached out to customer service who asked me to fill out a form and provide a copy of photo id. Being located in the US I have never been asked for photo identification when a package was clearly delivered to the wrong address (wrong state even). When I asked for additional information about how that information was used (I have privacy and identity theft concerns) I was ignored. So I followed up a couple more times asking for additional info with no response. Finally after my third email I get a generic response telling me the same thing, fill out a form and provide photo ID... again no explanation how my information is being used or given to. If I received a reasonable explanation as to why they need that info it would be one thing, but to ignore the question altogether just seems completely shady to me. So my money is now lost unless I want to gamble on giving them more of my personal information with no explanation. I would caution anyone from buying from this company, there are comparable online retailers that have better customer service. I would give 0 stars if I could.

Any update on this? Why are you guys not doing anything regarding this? What do you guys think? I live in a slum. My parcels have never gone missing. It's your problem that you guys are using a $#*!ing delivery service who don't even send a sms or email that ami products are delivered. I will seriously take legal action against you guys because this is the USA, not Hong Kong. So either solve my issue by refunding my money or my product ASAP.

Never buy from this site. Order been placed for two weeks and they never sent out the goods even the items I bought was shown as in stocks and shipped within 24 hours. Been email them every single day for two weeks to chase them for the tracking number, never reply. I ended up have to calling the credit card company myself to cancel the transaction! Worst online purchase ever. NEVER BUY FROM HERE

Placed my order on 9/26/2023. They didn't provide any updates (e.g. Tracking number or possible delay) other than the order confirmation email. They didn't respond to my emails or the opened case on PayPal. I also regretted using PayPal for the checkout because the refund process was long and inconvenient.

I placed an order and it went to an entirely different address. I have reached out to customer service with no response. This company doesn't operate effectively in a way that would support a trustworthy reputation. As of today, I don't have the product, I don't have any response from customer service. I will reach out to my bank and report this as fraud.

I have been a month waiting for my order (not little money at all). It is still "under process" though they rushed to take the money.
They answered in the beginning claiming there was a problem witrh one of the products and they were just waiting this to arrive to send the order, but then sopped replying.
I wonder how it is legal for this company still operate with such horrible way of handling customers, this should be banned, it is just cheating people and the frustration is huge where there is no one to ask for help.
DO NOT BUY FROM THEM, IT IS A SCAM! WHOEVER IS RUNNING STYLEVANA, SAME ON YOU!

When buying on their page it is written that delivery is 5-7 days. The package arrived two months later. I didn't need it anymore, I wanted to get my money back, but I kept getting answers that it would be delivered in 5 days. Very dissatisfied, I waited two months for the goods, but I received them. I don't recommend it

Misleading and refuse to provide a resolution. Advertised to be 2x for the product. Charged the equivalent of 2 of the product (in comparison to all other providers), yet only deliver 1.

They also refuse to provide you with a refund, and if you want to return the product - it is at your own expense for the postage. Cost on top of cost. Ridiculous

Communication is lacking. Takes a few days for one response that isn't helpful. Useless

I placed my order on 24th of july, till today its 3rd of Oct, no delivery, and sent 4 emails to them, no response... I just want to get my money back, but no reply... Just write to warn people...

It has been 5 working days since I placed an order. Still no information about order and shipping status. I should have paid attention to the reviews and not placed order. If it is too cheap to be true, it is probably just scam. Going to credit card company to report scam.