StudentUniverseReviews 5,387

I purchased an itinerary that included checked luggage abs the booking confirmation gave clear proof of this. Yet when i received my official itinerary it said no checked bags so i emailed the customer service team and they said to send images of the receipt when i purchased the correct checked baggage so they could refund me for that. I sent the image of the receipt and have been met with radio silence. I emailed the help desk again and was met with an automated reply that said an agent would reach out and that hasn't happened. I emailed asking what in specific they wanted me to send and where and have received no response. It has been awful

This was an easy experience with the best fare. Had some trouble during the booking process, had to keep starting over

Booking through StudentUniverse was quick, straightforward, and saved us a good amount compared to other platforms. They verified student status easily, and the process felt tailored for young travelers. I appreciated that they bundled in a checked bag with the fare—something most airlines now charge extra for. The flight options were solid, and I liked knowing I was getting a student discount without having to jump through hoops.

I am participating in an Abroad Program and needed to buy tickets from Seattle, WA to Osaka, Japan. Mainstream tickets looked pricey and Student Universe seemed to have better pricing and lots of options. The User Interface was not as good as I hoped for. For example, more filter options would have been nice since there were so many flights to choose from. I was only able to book my assigned seats for the return flights but not departure which was strange and I couldn't get an explanation why, even after reaching out to their support desk online.

I booked my flight from London to Delhi to Ahmedabad flying date 31/05/25 8:35 departure time but when I reached air India self check in I didn't find any booking in my name than I went to meet air India manager they said your booking agency (student universe) didn't issue any ticket on my name unfortunately I missed my flight and I have to pay more money for next flight it cost me more than double I will suggest you to pls don't use any services from this $#*! provider I attached my booking reference number my flight information seat numbers etc..

I have been a faithful student universe user for over a decade. I will never use it. I purchased both insurance and refundable flight policy, but when I went to use my refundable flight policy, I was told it wasn't a valid reason. I was attending to baby shower. There is no longer a baby shower to go to, due to horrific and unforeseen circumstances. The agent I spoke with was rude, impatient, and uncaring. She cut me off numerous times and told me to just go to another website to apply for a refund. This is unbearable and a huge blow.

Didn't notice that it could take 7 days to receive confirmation and PNR. Called and help desk solved the problem immediately Thanks

I gave the three because my phone number was called by a scammer soon after I gave it to you guys. Thought my phone number might not have been secure on your end. Could have been wrong but wanted to share my story with you guys anyway.

Absolute scam I should've known better. Terrible service. I accidentally booked because every other option was more expensive thinking it was my only way home. Said free cancellation within 24 hrs I'm reporting you to the bbb

This horrible company poor customer service. Price was only a few dollars cheaper than other travel agents

I purchased a ticket today that's already had two changes made to it. That is terrifying. I don't want to find out I've been scammed, nor do I want any issues regarding my flight next week.

While the reviews didn't seem the strongest, I was pleasantly surprised. I booked a last minute flight to Tallinn leaving in 36 hours, and received an automated message saying I will receive my flight booking information within 7 days. I anxiously called the customer service line to get this information asap as my flight was leaving in 36 hours - well before the 7 days listed. They answered right away and worked diligently with the airline and connection flight to get my information sent over in just 3-4 hours. They were fantastic and I truly appreciated the efficiency and urgency they used in this matter.

I noticed when I booked that I had to cancel my flight and called urgently to do so. To my surprice yo ask me for a 185 dollar cancellation fee WTF is that?

To Whom It May Concern,
AIRLINE RESERVATION CODE 38B9XO (KL)(AF)(RO)
StudentUniverse
*******296
*******@studentuniverse.com
SUN: ******* I am writing to formally express my deep dissatisfaction with the service I received from StudentUniverse regarding a recent flight booking made for my mother-in-law. I was the one who booked and paid for the ticket, including the optional travel insurance, with the understanding that it would provide flexibility in the event of changes or cancellations. However, when I attempted to change the travel date, I was informed that such a change was not allowed. Furthermore, when I tried to cancel the booking in order to rebook with another airline, I was told that cancellation was also not permitted. This experience clearly reflects deceptive business practices and a complete lack of customer service. If the person who booked and paid for the ticket has no authority to make changes, and if insurance provides no real coverage, then customers are being misled into a false sense of security. What StudentUniverse is doing amounts to corporate negligence and unethical conduct. I strongly urge others to be cautious when booking through this platform. Until there is transparency, accountability, and proper support, I will not be using StudentUniverse again, nor will I recommend it to others. I request a full investigation into this matter, and I expect to receive an explanation along with appropriate resolution.
They think they are from different country and they can get away scamming you