StripeReviews 449

Awesome fantastic phenomenal great the best ever have no problems they should be God's and super proud of it

This company has been paired with my invoice app. They have readily taken my money In fees for years. All the sudden they require me to run a website that I don't need to receive the money I have earned. They have been holding over 900 dollars because I won't start a website that I don't need or want. They said I was ineligible for credit card payments, but accepted them took their fees and are holding my money hostage. Horrible experience. I have shut down credit card payments, and have found a new service. This service was part of my invoice application. They also have given me no satisfaction Invoice 2 go just so everyone knows. I will also be canceling that application as soon as my subscription is over. Very disappointing since this company has been making money from my work for over 3 years. Now they are holding my money and won't deposit it. Customer service is horrible experience, I had to search internet to even find a real person to talk to, and they said hey we warned you,that you needed a website ( that I don't want or need) but continued to take payments, and their fees, but not pay me my
Money. Horrible experience stay away!

Stripe will decide to stop your pay-outs with NO reason and NO warning. You will battle them for weeks to try and understand why and get this resolved, without resolution and during that time they will ruin your business as you can't accept payments. You will not be able to speak to a human on the phone and email responses are slow and robotic. I have been with them for 8 years and they treat my company like dirt. DO NOT use them if you care about your business.

Stripe unexpectedly terminated our agreement and kept funds designated for client refunds under their service terms.

Promised refunds have not been made to my client (I speak to them every week), reflecting a pattern where funds are withheld without clear rationale. This practice, reported by many, raises serious concerns about the integrity of Stripe's operations, suggesting a systematic issue that borders on the misappropriation of customer funds on a potentially vast scale.

The lack of effective communication and resolution from Stripe further exacerbates the situation, severely impacting my business and diminishing trust in their services. I urge potential users to proceed with caution and remain vigilant about Stripe's handling of financial transactions and customer support, given these alarming patterns.

I also urge people who experienced confiscation of funds on the pretext of refund that never happened, especially the EU based to report it to authorities. I believe we might have a case here.

Friends, use caution with Stripe. We are all tight on money, and after finding that a customer had charged back for 4 months of service to paypal, I was essentially left without a way to process funds without first paying back $200 to PayPal. The fail to disclose a mandatory hold on your funds for up to 2 weeks or 10 business days before releasing the funds into your account - which isn't an instant process, as I had become accustom to with paypal. The need another 5-6 business days to wire money, so 16-17 business days before seeing a measily $180 USD. Sent by a relative as I am in dire need of money here in Canada.All business models assume some risk, but stripe holds you money hostage for a long time. I was not told at all about the "mandatory hold of money" nor was I told about the mandatory transfer time for a wire transfer. So if they have to hide facts, I'm be very careful using this service to process money. You'll be better off using PAYPAL.

Stripe - stay away! They will keep your funds for months with no reason and no updates. Their foreign call center is adept at avoiding any kind of service and will not answer your questions.

Stripe will loose it's funding, become insolvent, and file for bankruptcy that is why they are freezing business accounts randomly and stealing the funds. You have been warned. Stay away from these crooks.

Stripe issued a payment and than withdrew it from my account 3 days later causing my account to be overdrawn and checks to be returned unpaid. Customer service hasn't responded in 2 days to multiple emails. DO NOT USE STRIPE!

8 accounts with them all goes well until it's not
One account is flagged, they steal 5000 of money money never return to me or to my clients and we are 6 months later. All emails are answered by fake humans and is AI based. Going legal now

If you are running a small business, DO NOT USE THIS COMPANY! Each transaction is a 7day WAIT for your deposit. If you have any issues. You will not get them resolved at all! This has caused me nothing but massive stress and I have been in business over 13 years and they are destroying me!

They refuse to allow customers to talk to a human being. They do not follow up with automated requests. They try and tell existing customers of six years what they can sell and what they can't.

Dealing with the same issue for over a week they told me if I paid them money that I owe everything would be clear I paid it still nothing. No one's responding back to me can't get no one on the phone. My business has been out of business for a week because of it, no one showing any urgency. This is the worst processing company I have ever came across. I would never recommend this place to anyone if you want to operate smoothly. If you run into any problems, you have to wait for emails. They do not value there customers just there money No one has time to wait 10 hours for an email back when you can solve an issue within 45 minutes in business days/hours of being on the phone to talk to someone so if your a small business do not use stripe when you come across a isssue it's going to be a issue to fix the issue stay away from stripe

It's been over a month since I made a purchase online. The seller stated they didn't send the product because stripe locked their account and now stripe won't release the funds to me. Do not use this service

Scam company who is blocked my account! With no reason! During a month I tried to reach support & I received just automatic messages. I read real reviews in google & a lot of people can't get money back even after 120 days!
Scam! Be aware! 🤯🤯🤬🤬

STRIPE promises to be a simple, and easy to use fintech payment processing platform. It is simple, but not easy to use because its reporting is almost non-existent, and is often inaccurate. Compound that by its terrible, almost hateful off-shore customer service team and you get a payment processing partner that is bordering on deceitful. After 25 years in the payment processing space, this is by far the worst platform I have ever had to use. Stay away!

Despite doing business with them for years, in the end they stole my money just like everyone claims. I knew I should have listened. Learn from my mistake, and don't do business with them.

Working with stripe has being a bad experience, withholding funds and customer service will ask you to wait and close your issue, they can do better!

Stripe is HORRIBLE! AVOID THEM AT ALL COST!

Their policy is RIDICULOUS! We use PayPal and as a second choice, Strype is the only option for us. I have used Stripe for several years but it has always been a nightmare.

We have had our store for over 8 years and hardly ever have issues with our customers. Most people who order from us are good people, but once in a while we get some bad apples.

Stripe customer service is awful and I'm telling you, use Stripe only if you want heaches. It is almost impossible to get a hold of anyone and when you finally get someone on their chat or over the phone (if you are very lucky) they do nothing to help a business. They simply don't care!

A new customer filed a dispute with her credit card, even though she received the goods. The item she purchased has worked for everyone. She never made an attempt to reach out to us for help, even though we have our email and phone number on our website.

When you use Stripe, the moment ANYONE files a dispute, for ANY reason, Stripe policy is to pull out the amount they paid for the item PLUS a substantial amount for the charge back the second the customer files the dispute. How is that even possible?

I understand that if a business is unresponsive or a business do not provide evidence. However, why would you take out what was paid for AND $30 something dollars for the dispute fee without giving the opportunity to the business to prove their case?

PayPal is bad, but at least they allow business to follow up and provide evidence when a case is filled. At least PayPal pretends to care. Stripe gives business ZERO opportunities when it comes to dispute transactions.

PLEASE READ REVIEWS ONLINE OF MULTIPLE BUSINESSES COMPLAINING ABOUT THEIR POLICY. I'm so irritated that what I finally got to chat with a Stripe representative she is like "that's our policy" "there is nothing I can do."

I will post this anywhere I can online so everyone knows about your stupid, nonsense policy.

It takes WEEKS to get set up and verified with Stripe as opposed to the literal MINUTES it took with Square. Not to mention the complicated site Stripe has. What the final straw was is going to blow your minds: Once verified, you can add TEAM members to the account and assign them the rolls you need for them. They are sent an email to then sign in with their own login. What they do not tell you is that the team member will have their OWN account WITH ALLL YOUR BANK, BUSINESS, AND PERSONAL INFORMATION--*BUT NOT ACTUALLY YOUR ACCOUNT* If you do not know the team member personally, if they are a service that you hire to build a website, or to do IT or admin so they can connect the webpage, THEY HAVE ALL YOUR FINANCIAL INFO AND CAN DRAIN YOUR ACCOUNT!
Luckily, my team member was a long time personal friend.

I am telling EVERYONE I can to avoid their scammy, shady business and I am contacting my ATTY GEN.