NBA StoreReviews 214

This is the worst online experience I've ever had. They charged me more than the cart price, took off a coupon, defaulted to expedited shipping that I did not want and then on my return they aren't even going to refund the shipping cost (that I did not want). And get this - the expedited shipping came later than they said it would! Not only will I never order from the nba store again, I will make a point to spread the word to others that it is an incredibly bad experience.

The material gives my skin an allergic reactions. The patches are iron on. There is an elastic band on the shoulder. When requested my refund for $109.00 this was their response."thanks for your feedback, how about we give you $10 refund for compensation, then you keep the items, thanks." Are you kidding me!

I bought my husband a gift for his birthday and was super excited for him to get it. I ordered the Lebron James 15x17 Lakers collage with a piece of the team used basketball. When I received the package I opened the box and realized the piece of basketball they sent with the picture was from the 2017-2018 season when Lebron didn't even play for the Lakers. How can the NBA Store send a picture of Lebron with a piece of basketball he never used? Its very misleading and ridiculous if you ask me. Especially for the price I paid for it.

I ordered a Mitchell and Ness HWC Swingman Orlando magic 96-97 warm up jacket about a month and a half ago. Whole browsing all I saw was sizes like 2xb XB XLT etc. I tried to look at their sizing chart for more info on what tf this even means and to no avail. Had absolutely no info or clarification on waht thes sizes meant. So I was forced to look on the internet to find out what it meant. Once there I found out that these were big and y'all sizes and I tried to see recommendations on waht sizes to buy online and on the nba store. So I bought one because I really wanted one not knowing how big these would be. (Mind you I tried to look for info online for what 2xb meant and many sites told me they fit well for guys underneath six feet) It takes about a month for me to recieve the item and shipping prices were insanely expensive. Once I get it the jacket is humongous. Since I had misleading and vague info about sizing I bought it. Anyway nba store is garbage and awful, expensive shipping and vague and garbage sizing charts. Do not recommend one to buy from here

I ordered a laker's Jersey mistakenly (wrong gender) and few other items. As soon as I realized my mistake within an hour sent email to cancel the order and placed second order with correct item. I called several times and there customer services do not care about people's choices but for $$$$. They disgracefully charged me return cost of the items placed mistakenly. The customer service agent was rude, unprofessional and mean. I was treated poor. I will never buy anything with such greedy company where you cant even make changes of your items within an hour. Their customer account does not work properly. There were log in details problems all the items if you want to view your order and status of delivery. You have no ideas when is the items coming. They should learn lessons from Amazon or other retailers how transparent business open. It is just waste of time and your money doing business with such poor organizations. I will never recommend anyone with NBA Store.
Rajesh Paudel
Edmonton Canada

Do not buy anything from them, as their sizes make no sense and they push those mistakes onto customers don't care if your spending near HUNDRED DOLLARS ON A TSHIRT for it to come one size as you buy another the same size wouldn't fit a child, returns are making the customer pay to return their FAULTY PRODUCTS do not get scammed the items are cheap and fall apart of ven if they come with threads cut you have to pay them to return no matter what SCAM SCAM SCAM SCAMMY SCAM

Ordered team logo face coverings May 17,2020. Took my Payment right away, didn't receive products until June 30,2020. Not safe to wear, couldn't breathe, way too tight, can't breathe or talk with mask on, tried on for 30 seconds maybe, got a headache almost right away, called customer service next, had me on hold awhile but came back an offered me 30% refund. I said that's unacceptable your items were not as described, mainly the breathability factor, honestly it felt like someone had their hand over my nose and mouth and I couldn't talk or breath right. Asked the rep to ask her supervisor again to refund the purchase in full, she put me on hold again and came back with 30% refund on this order and 30% off a future order, final offer, I declined.

Never come across such a company. Been shopping with them for years. First time I've ever had to send something back but it was really badly made.

Not only did it cost me £5 to get it delivered. Which I was sure that due to the excess price. Returns would be free

Nope. It costs newrly ANOTHER £5 to send the damn thing back! The item was just shocking!

I emailed nba. I get. Sorry for the inconvenience

I'm like. Is that it?

Not only did I spend nearly £150! I then had to spend another £10 sending it there and back!

Disgraceful.