NBA Store

The only reason I would come here is if you really want to make sure your stuff is the real thing and you don't mind shelling out the money they ask for. I bought some stuff here for a die hard NBA fan/relative. They asked for $35 bucks for a shirts, which was ok since you're getting the "real" stuff. What made me dread this place is the shipping.

They say it would take 7-10 days for it be send out from their warehouse and you tack on at least 4-6 days for shipping so you get the "real" stuff about 2-3 weeks after you order it. I personally think considering how big NBA is and how much they're asking for their stuff, they can at least make sure the package gets send out quicker than that.

I bought a jersey on this website only due to price and that it stated to ship same day. I thought perfect, 3-7 days shipping, maybe I'll get lucky and get closer to 3 than 7. I check back next day and it was still pending, the next day it said new. I had to call to get answers and the csr stayed there were shipping delays from that warehouse and was not sure when it would ship. First of all, someone should have contacted me. I ordered it due to price and ship times. If I knew it was going to take 2 days just to process I would have gone to the local pro shop. Now my package will arrive after my husbands birthday, my fault for waiting. When I expressed to the csr someone should contact me and now should expedite my shipment she was not able to do so. Expedited shipping was no lo longer being offered. These people have useless answer for everything. Not using them again.

I bought my husband a gift for his birthday and was super excited for him to get it. I ordered the Lebron James 15x17 Lakers collage with a piece of the team used basketball. When I received the package I opened the box and realized the piece of basketball they sent with the picture was from the 2017-2018 season when Lebron didn't even play for the Lakers. How can the NBA Store send a picture of Lebron with a piece of basketball he never used? Its very misleading and ridiculous if you ask me. Especially for the price I paid for it.

I ordered November 30,2021. 4 items were received promptly however an item promised by 12/31/21 has not been shipped by and I cannot get information on a shipping date or even if it will ship. Christmas ruined for my grandson! After calls to customer service I still don't know. They offered 30% off my next purchase as an apology but I doubt if it will be any good when you know where freezes over which will be the next time I order from them. Evidently they have zero control or ability to find out anything from their warehouses.

Finally after 24 years I got to see my team the Raptors win the nba championship! To celebrate I ordered a championship shirt right away off the nba store... One month later they still haven't even shipped it. Not only that, but they've lied multiple times with the shipping date. All I keep getting is apologies and excuses. I order stuff from Amazon and Ebay and it's never a problem. Never had to wait more than a week. I know the shirt is in demand, but this is too much. They should be embarrassed the way they do business. Never order anything from them. Just look at their online ratings. Speaks for itself.

The personalized NBA jersey I got my son for his birthday/graduation present back in May already has numbers peeling. I called your store but didn't ask for my money back - just a replacement or to have it fixed. But, I was continually told nothing could be done because it's out of the "90 day return period", however, they do admit it's defective. Again, I don't want to return it for a refund - just have it replaced or even fixed. It's ridiculous that eventually all the letters/numbers will fall off and my son won't want to wear it fearing he will get teased. Buyers beware - you may wind up getting a defective jersey that can't be returned after 90 days. I wouldn't take the chance.

Negative 1 ratings for the NBA store I placed order ahead of time expedited it got a refund for express shipping still no order received and no new updates. They have there $300. Sooooooo where is my jersey. Horrible business. Go to a physical store do not order online

Received my order 1 month after I ordered it, shirts are thrown into a bag with no invoice or return labels. Shirts have big ugly stickers across the front of them with order # etc on them. Ordered 4 Rockets/Harden shirt, and instead got 3 Rockets shirts and one Charlotte shirt. Shirts are a thin cheap material, wrinkled. Emailed customer service about the error they had made, response had no apology, and no useful info or solution. Basically told me to mail the wrong shirt back to them and when they get they will credit me my money back. Like I said there was no return label/info included. Terrible, and if I could rate them -5 I would. Don't waste your time or money ordering from them.

I ordered my boyfriend a jacket for Christmas from here. I knew it would come a little late because of the time of year. However, it's been a month since ordering and it still says processing. I spent over $100 that I can't even get back because there is no way to cancel my order. I will not be buying from this site ever again. I feel like I just threw away my money.

Impossible to contact them. Only way is virtual & that too is impossible as keep saying unavailable. I want to change the size of my sons shirt which I tried next day after ordering but looks like I've wasted my money. If it's impossible to contact them..., then they are not a good company. Don't order from this store.

Really should've checked the reviews before trusting this outfit. Ordered a pricey jersey for Christmas, based on the site indicating that it would be delivered in 3-10 days - well before Christmas. Then, a moment after hitting buy, I get a confirmation stating that it would be delivered far too late. The website provides no way to cancel. It has an unmanned chat "help" feature, which, for obvious reasons, isn't much help since there is no one to chat with. Buy elsewhere.

I ordered a nba jersey for a friend as a Christmas present. I was so disappointed. The product is very poor quality and basically a knockoff. Instead of embroidered emblem or vinyl. It was as if they took a photo of jersey and printed material to make jersey. Not even close to what they show on their website. Shame on me for not checking this site out better. No phone number to call. No address. You can only email them and I have no response yet from their "customer service" Basically I'll eat the money spent. Do not purchase from them!

The ordered items from the nba store over a month ago and some of the items have still not been shipped. When I placed the order, it said 2-7 business days. They sent only one email saying items would be delayed within a window and now that period has been exceeded. No follow ups, no apologies or compensation. Some of the items were gifts and now are basically pointless. I would recommend that you never purchase an item from the nba store. Avoid this company, do not support them. They don't care about their fans.

Frankly for a multi-billion dollars franchise all the experience leaves quite to be desired, first of all it's extremely difficult to get ahold of someone from customer service, secondly the shipping and delivery takes too much time and last but not least the quality of the items is really bad, the masks that I have ordered don't even have the logo or the holographic label, it's almost as if they're not official merch, the t-shirt was bad quality and arrived already stained with sticky material, all and all awful experience!

I ordered jerseys as a Christmas gift to my son with expensive next day delivery service. About a month later my parcel still hasn't arrived. The awful customer service aren't responding to emails and they haven't given me a refund. My money is gone!
I don't think this is a genuine business nor that the real NBA would be associated with them! I'm reporting them as fraudulent to the police action fraud unit.