• StockX

StockX

Overview

StockX has a rating of 3.3 stars from 2,455 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StockX most frequently mention fast delivery, perfect condition, and great experience. StockX ranks 8th among Shoes sites.

  • Service
    379
  • Value
    289
  • Shipping
    284
  • Returns
    238
  • Quality
    294

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 48%
Positive
110
Neutral
6
Negative
113
481
See all photos

What reviewers want you to know

Positive highlights

  • Any time I had an issue, which isn't very common, customer service put me first and resolved it as quickly as possible.
  • Was a fantastic verification and delivery time and quality product

Critical highlights

No critical highlights yet

How would you rate StockX?
Top Positive Review

“Yeezy 500”

Lexus H.
2/12/24

Hi guys! I ordered my shoes on Thursday,the came on Saturday morning! In beautiful box,shoes are just perfect! Highly recommend! Definitely will make more purchase!

Top Critical Review

“Unfair Claims”

Tiphneigh G.
1/17/24

So I order shoes for Christmas for my son. I'm still fighting between StockX and FedEx. My house is surrounded by cameras, I have no footage of my package being delivered. FedEx snapped a picture of somebody else's garage with the package face down no address present or anything. Both parties denied me a refund or the merchandise. They both closed my claim. This is so unfair, all because FedEx hires thefts. Folks and for their $#*!.! Stop taking people's stuff.

Reviews (2,455)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (236) delivery time (20)
Thumbnail of user kenza3
1 review
0 helpful votes
January 29th, 2022
Verified purchase

Good shoes came not a scratch could have come bit faster if I'm honest but no negatives otherwise great shoe perfect quality

Thumbnail of user ayeshak37
1 review
0 helpful votes
May 19th, 2021
Verified purchase

I got a women's 6.5 instead of men's 6.5 but the shoe was super cute and fit so I have no complaints!

Thumbnail of user faitht78
1 review
0 helpful votes
August 6th, 2022
Verified purchase

Loved how quickly everything worked with StockX however, my shoes arrived dirty and that just seems too gross to me. While they did check for authenticity, they did not check for quality. Little disappointed after I paid so much money.

Thumbnail of user shaunr99
1 review
0 helpful votes
August 1st, 2021
Verified purchase

It came fast and in good quality. Very good service, would recommend

Thumbnail of user jimmyl195
1 review
0 helpful votes
August 4th, 2021
Verified purchase

Very good l like this app. Buy shoes so Easy so safe

Thumbnail of user williew315
1 review
0 helpful votes
June 21st, 2022
Verified purchase

The back heel tab has yellowed quite badly for the shoe purchased. I did some research and found it was common even though the shoe is only 2 years old. Everything else was as expected.

Thumbnail of user annak1309
1 review
0 helpful votes
December 26th, 2022

The last time I bought sneakers from Jordan Retro University in nude color, they are very attractive and the price is affordable. Again, I assure you that the goods are of high quality in accordance with its trademark. I bought, buy and will continue to buy because the assortment is large and attractive.

Service
Value
Shipping
Returns
Quality
Thumbnail of user asmaa73
1 review
0 helpful votes
June 14th, 2022
Verified purchase

Was a clean and smooth delivery but there was quite a lot of trouble in regards to finding our address so ended up waiting an extra day

Thumbnail of user anickl3
1 review
0 helpful votes
January 24th, 2023
Verified purchase

Bought size W7.5 could have gone for an 8 the only thing I don't like there is no returns for another size

Reason I chose this business:

I was told was a legit place to buy

Reason I chose this product:

I love Shoes

Quality
Thumbnail of user dylant158
1 review
0 helpful votes
August 3rd, 2022
Verified purchase

It arrived a few days earlier than expected but I never received a notification when the sneakers were verified and did not have stickers of stockx

Thumbnail of user davida2824
1 review
0 helpful votes
April 19th, 2021
Verified purchase

Took a lil longer than expected. Would like to be nnotified when similiar items come to market.

Thumbnail of user andyg341
1 review
0 helpful votes
November 8th, 2022
Verified purchase

Very good very fast shipping and authenticated. Happy to get them fast

Thumbnail of user audraej
1 review
0 helpful votes
March 30th, 2021
Verified purchase

Exactly what I bought looks good on my foot and arrived in a good time

Thumbnail of user vitos39
1 review
0 helpful votes
March 30th, 2021
Verified purchase

Good and a bit impressed but the shipping transaction not that good because of delays

Thumbnail of user laetitias3
1 review
0 helpful votes
October 22nd, 2021
Verified purchase

I expected the delivery to take longer and i'm really happy with what i got!

Service
Value
Shipping
Thumbnail of user mathisb22
1 review
0 helpful votes
April 19th, 2021
Verified purchase

Fast delivery and great products. The site has a really good working.

Thumbnail of user angelad1246
1 review
0 helpful votes
January 16th, 2022
Verified purchase

Good experience. Processing fees were the only downside.

Thumbnail of user pamw428
0 reviews
0 helpful votes
January 16th, 2022
Verified purchase

First time using went pretty well. Gift recipient was pleased.

Thumbnail of user taneshiad2
1 review
0 helpful votes
August 19th, 2023
Verified purchase

Anytime I shop with stock x the process is smooth. I'm always happy with my purchases. From the time of purchases to length of time package comes is smooth not a long wait.

Reason I chose this business:

Only place to shop

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user ashleyk167
2 reviews
3 helpful votes
November 8th, 2022
Verified purchase

All good things! Thanks for an easy process!

Asking for 50 characters so putting this sentence here.

Thumbnail of user hamzah37
1 review
0 helpful votes
September 1st, 2021
Verified purchase

Pleasant order experience, delivery arrived a day early. Although the UPS tracking site would be late on the information and only the last day gave me updates on the location of my package

Thumbnail of user khc4
1 review
0 helpful votes
March 30th, 2021
Verified purchase

Item was verified and fast to be delivered. Will be better if the payment made is inclusive all the taxes so that I'm paying based on my budget and not caught in surprises

Thumbnail of user samanthaw386
2 reviews
0 helpful votes
July 19th, 2021

It's a good and safe website I have made a purchase a lot of times and every time all were good even if seller tried to play with me stockX support team always handle a situation.

Service
Value
Shipping
Returns
Thumbnail of user andrewr124
2 reviews
0 helpful votes
April 9th, 2023
Verified purchase

As both a buyer and seller like anything else there are pros and cons today I will speak as a seller. (Also I probably would have given three and a half stars I didn't want to go as low as three and I didn't really want to go as high as four.)

Often times I will get emails saying "there's a new highest bid" on a particular shoe I have listed for sale. So then I go to accept and sell it and then that price disappears and drops dramatically. It's almost like a bait and switch.

As a buyer the turnaround time is very long and I feel this pressure as a seller to get my products out very quickly because they keep reminding you but I know for a fact I have waited longer than two or three days before a seller shipped something I bought so how are they getting away with that?

Also the fact that there is no 800 number which is probably everybody's biggest complaint.

Remarkably I had a pair of shoes that were damaged during shipping and I sent them back and I was refunded immediately I thought for sure I would have to wait or jump through a bunch of hoops.

Reason I chose this business:

I really don't care much for stockX I'll be honest However like anyone else the selection here is top-notch and you're likely to find something rare that you can't find anywhere else is why else would you spend $15 on shipping and all these other ridiculous fees otherwise.

Service
Thumbnail of user ashtynr2
1 review
0 helpful votes
January 24th, 2023
Verified purchase

Love how I was kept up to date on my order. This was also that fastest I got shoes from an online shop.

Quality

Sitejabber for Business

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From the business

Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.

We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.

Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.

Business History

StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.

Company Representative

Thumbnail of user madlind
Madlin D.
Product Marketing & Customer Experience Specialist
Typically responds within 3 days

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