StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Llego super rápido el artículo1 las tenis me encantaron demasiado
Not good because they charge me more and then refund after I have to tell them
I got my package with no problems I had no problems with stockx
Got the package!
I couldn't find it but once I was sent a picture of its location it was very easy to find.
No complaints at all - thanks so much!
I really wish there were specifications on international products (I was not informed my slides were going to be the Chinese version)
Great experience and shipping was on time. I always appreciate your authentic sneakers
Buena me alegro mucho de que pude recibir los tenis
They came in perfect condition, with the box and paper still in tact, and arrived to the UK in about a week. Super impressed! My boyfriend loves them!
Got the merch sooner than I thought. No damages to the box. And, the verify great makes me def feel more assured about buying the shoe in the first place
Great shopping experience. Fantastic choices, fast delivery.
I got my card a week before it was supposed to arrive and it works perfectly.
Came earlier than I expected as well as verified that they were authentic which was an additional plus. Great communication, would love to shop again & maybe partner in the future
Came quickly and works well. Overall process was good, but process fee was annoying
Good. The shipping was fast from stockx. The seller shipped quited late but it is ok.
The experience from start to finish was quick and without any issues.
The shipment process was fast and shoes were in excellent condition.
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members