Steep & CheapReviews 98

I was completely skeptical due to these reviews; however, I bit the bullet and bought a few coats for my 4 yo son. And by a few, I mean five. Before purchasing, I chatted with a "gearhead" to tell him my situation about being between sizes, and he assured me I could return the items for free as long as it was within 30 days and in unused condition. I went to return the items - called customer service this time (no chat option) - and they were fast and super helpful. Returned the too big and wrong color coats for free.

Not only that - his Marmot coat is great! All the coats sent were great! I would definitely buy from them again. I don't think I'd want to go through the process of returning things every time, but when it comes to buying for kids, they made the process very easy.

I ordered a jacket for my daughter's boyfriend on Steep and Cheap. The jacket arrived as described and the delivery was prompt. However, they charged my credit card three times for one jacket. I called the credit card company and they arranged a conference call with Steep and Cheap. The customer service representative from Steep and Cheap stated that they had only charged my card once. Luckily the card representative was on the line to quickly dispute that claim. After checking with her supervisor, the customer service rep came back and said that they would remove two of the charges. When we requested an email confirmation, the representative told us "No, we don't do that." So right now I am waiting for the charges to fall off my account. If they don't within the next two weeks the card company stated that I can dispute the charges and have them removed that way. But my experience with Steep and Cheap is buyer beware.

Ordered swimsuit top for 34.95. Sized with chart horrible! Didn't fit, returned with the label printed from the receipt! No whefe on the label, web sight or directions for a return does it indicate the return is 6.99. Bottom line, paid 34.50, shipping total to get here with top price is 43.48. Return credit is 27.51. Why order online if the risk is 16.97 cost to receive and return! Called customer service, Mason said if I had placed the prefer directly on the phone, I could have received a free return label. Wow, ordering on phone is cheaper than online. Lol won't order again or even shop

I did happen to take a look at this website prior to ordering some socks from them. I was very skeptical about dealing them them based on the low score that they received here. But I figured I would take a risk and try it out. I'm not sure where SaC is based out of, but I was a little surprised that 5 pairs of pretty low-profile socks that came to less than 1 lb shipping weight had a tax and shipping combined rate of nearly $14 (6.55 tax + 7.28 shipping). That part seemed a little steep, but hey, I guess "steep" is part of their name. Also upon ordering I did receive an e mail stating that I had been added to their newsletter, however I quickly responded back to tell them to take me off any lists, and they were prompt with responding that it would be no issue. I ended up receiving the package quickly and the correct product arrived and in good condition. So no problems there. I would definitely not want to shop at SaC as a primary outlet for outdoor gear. I would rather use eBay as I can usually get much better deals. The reason I used SaC on this occasion was because they were having a sale on Darn Tough socks and all DT socks come with a lifetime warranty and it's hard to find the ones you need any cheaper than $20 per pair. SaC had them for a little over $13 a pair and after tax and shipping, came to about $16 per pair. Still a decent savings on something I only have to ever buy once. If I had to buy more DT socks, I would check out SaC again, but as stated before, under most circumstances, I can find better prices elsewhere.

I have worn lots of icebreaker body fit 200. I am tall slim hike a lot, the large fits perfect. Never had a fitting issue until steep and cheap. Not sure if they were knock off or made in a different place than normal but I had purchased 3 long sleeve body fit shirts. Two the same and one. None of them fit like a normal icebreaker shirt, tried to wear them couldn't so I gave them away, didn't bother dealing with returns, honestly was choked so I just wont use the site again.

Yes, I've ordered hundreds of items from S&C or WhiskeyMilitia (backcountry.com) since 2007. I can tell because they keep your history readily available online.

Some people on this site seem to have had problems. I have had none. Once I messed up and ordered too quickly trying to snag a deal at the last minute and got the wrong size. It was simple to return and doesn't even require talking to them since they mail you a return slip.

No, there are not "knock offs". These are closeouts, last year models, odd sizes, etc. or otherwise good deals used to increase customer base and incentivize future purchases..

A word to the wise: if you ever order anything from Steep and Cheap, it is apparently a lifelong commitment to being spammed. Every e-mail includes an Unsubscribe button, and every time it tells you you have unsubscribed successfully, and every day, almost, you receive evidence that the company will stalk you mercilessly, and probably your progeny as well.

Sending a letter via their Contact Us link on their web page, and commenting on their Facebook page are likewise ignored. They apparently have two employees: one to fill your order, and one to add your name to an eternal e-mail list. Those two employees have no time for any other projects. God forbid an order is filled wrong or an item arrives damaged.