Alice G.

I ordered a jacket for my daughter's boyfriend on Steep and Cheap. The jacket arrived as described and the delivery was prompt. However, they charged my credit card three times for one jacket. I called the credit card company and they arranged a conference call with Steep and Cheap. The customer service representative from Steep and Cheap stated that they had only charged my card once. Luckily the card representative was on the line to quickly dispute that claim. After checking with her supervisor, the customer service rep came back and said that they would remove two of the charges. When we requested an email confirmation, the representative told us "No, we don't do that." So right now I am waiting for the charges to fall off my account. If they don't within the next two weeks the card company stated that I can dispute the charges and have them removed that way. But my experience with Steep and Cheap is buyer beware.