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Stauer Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality and aesthetic appeal of certain products, particularly jewelry and watches. However, numerous complaints highlight significant issues with customer service, including difficulties with order fulfillment, high shipping costs, and inadequate responses to inquiries. Many customers expressed frustration over unexpected substitutions, long wait times for refunds, and a lack of transparency regarding product availability. Overall, while there are positive sentiments regarding product design, the recurring concerns about service reliability and support suggest a need for improvement in customer relations and operational practices.
This summary is generated by AI, based on text from customer reviews
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I might order more often. But seems like every order is back ordered and takes forever to get what I have ordered.
Thought I would try your company since my daughter loves the service and products so much. You do have some great jewelry.
Attractive watch at extremely reasonable price. Completely satisfied with purchase.
You folks are great! Products arrived as promised in beautiful condition. Return policies very helpful.
Purchased watch after viewing advertisement on FaceBook. Great looking watch. Solid and great craftsmanship.
My wife is a huge fan of Murano glass. This was a perfect purchase with quick shipping and great quality
Delivered quickly packaged nicely ring looks expensive
The items I have purchased have received many compliments and I am very pleased with the quality. Thank you
Love, love, love this jewelry! Jewelry came very fast.
It's ok not what I wanted was expecting something better not so cheap looking
Lovely jewelry at an affordable price! The pearl earrings are lovely - will be worn a lot.
IT took a few tries to get the code offer that I wanted to use (which was 1/3 the price of other offer codes. But finally got it to work. With the new code, the price made the offer acceptable.
Easy and quick shopping. Good variety. Good pricing too. Thanks.
The ring I ordered is everything I expected. However, based on my last few orders I've also learned to expect delays...after my most recent order, I received an email the following day that my order would be delayed because it was out of stock.that's been the story of my last several orders...I'm happy with the merchandise, but not happy with the process.
EXCELLENT CUSTOMER SERVICE overall, with a broad spectrum of product choices throughout the company catalog. The prices are also very competitive, and are often far less than those of other brands. Likewise, the ease of shopping online, or through customer service, makes it a pleasure to do business. I have been a customer for several years, and I have yet to be disappointed with anything I have purchased.
Beautiful bracelet. The birthday girl loves it. Thank you.
From the business
Here's the Stauer difference: We don't have wholesalers. We don't pay rent for expensive shops or hire expensive celebrity spokespeople. We go directly to the source and make the product ourselves. Last year we bought 2 million carats of emeralds and 9 million carats of amethyst. The local store might buy 20 or 30 carats a year from wholesalers who mark up their product by about 50%.
We’re getting the better deal and we pass the savings on to you. Because at the end of the day, true value comes from leaving $1,600 in your bank account and still being able to own one of nature’s most fascinating gems.
Stauer is where you go to honor the triumphs of living. Honoring milestones or celebrating the joy and beauty of the love of your life. It’s the story of history, art, science, of man’s fascination with the beauty of nature. We don’t overcharge you for a little blue box; instead we will take you on the romantic journey of a lifetime.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members