Stamps.com

As a business owner, I can tell you this business has the worst customer service I have ever experienced and I deal with distributors and suppliers on a DAILY basis. Called May 15th and literally waited 45 minutes for an answer. Spoke with the lady for a few minutes but had to go because a customer was calling. Even after I gave her all of my information I was still unable to get into the account. Called again that following Monday (May 18th) and waited for another 40 minutes and never got an answer (keep in mind this is my business account I use for shipping out packages to my customers and has all of my customer information in it that I no longer have access to) so I decided to hang up and just use their contact form to hopefully get assistance. By the way there is no chat or email to use. That was Monday morning, later that day I submitted a post to facebook as I was running out of options to get my account back up and running. The next day I received a comment from a lady and then another comment from stamps.com asking me to contact them via *******@stamps.com. That was on Tuesday. As of Wednesday night I have yet to hear back from anyone at the *******@stamps.com email or from the contact form and I have been trying to get a hold of someone since Friday. So here it is almost a week and I still can't get access to my business account. By the way they are also deleting comments on facebook. I have screen shots. The comments were not inappropriate only explaining the situation and asking was stamps.com still operational.

Stamps.com saved me from standing in line at the post office on a dozen occasions this holiday season. Great! But it took 2 hours and three phone calls before I successfully printed my second mailing label. Some type of internal security issue.
I was able to use the included scale for automatic weighing on only 1 day out of 10; bug in software doesn't properly login "stamps connect", which is needed for auto weighing, with stamps.com.
Password requirements for stamps.com not the same as for "stamps connect", which renders using either interchangeably a frustrating experience if you start out with a password good on only one of the systems.
You can't use your email address as your user name because you can't use a period in the user name (like *******@gmail.com) Another non-intuitive "feature".
To me, the term "Address" is not the same as "recipient", but there is no place to specify recipient ( just put the person's name on the first line of the address). Again, poor user interface.
It isn't clear how to print two labels on one sheet of paper sometimes, and only one at a time other times.
Overall, I think I saved around $10.00 on $120.00 in postage for a monthly $17.00 fee. My original plan was to Cancel right after the Holidays, but I may wait a few more months until I'm vaccinated. My local post office has a small lobby, and is always busy.
However, I still need to go into the building to drop off packages because there is no large drop box outside. I make and ship cloth face masks for friends and family, and ship all over the country - two or three shipments of 2 or 3 packages a month. I can't justify it on cost, but for now, my wife says I can on safety.