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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Stackry Reviews Summary
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
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I was not aware that item with batteries needed to be split and shipped separately. Accepting this, it took me three times to pay for the second shipment. I was not aware of payment issues, kept getting email reminder about package received. System should have more precise email notifications
My package arrived perfectly and it was fast delivery!
So far things have been good - item arrival at stackry was received and the website experience to get the package forwarded on worked well...
خدمة العملاء يتحدثون العربية واستجابة سريعه لرسائل اليريد اشكركم ي رفاق
الخدمات عندكم ممتاز لاكن بس يبغالكم تطورون الدعم الفني شوية و بالتوفيق..
Clear process, lots of instructions on the website, everything happened in a good speed and nice options in all steps of process (e.g. Shipping and packaging options). Thank you! :)
Clear process, everything happened in a good speed and nice options in all steps of process. Thank you! :)
ممتاز وانصح اكبر عدد الانضمام الى خدماتكم
قيمة التوصيل مرتفعة مقارنة مع شركات التوصيل الاخرى
السلام عليكم,
نعتذر جدا عن هذا الازعاج الذي اصبك ولكن
ان تكلفة الشحن يتم حسابها بناء على أبعاد ووزن الشحنة, حيثث يتم حساب الوزن الحجمي للشحنة ومن ثم مقارنته مع الوزن الحقيقي ( الوزن الحجمي يتم حسابه من خلال ضرب ابعاد الشحنة مع بعضها ومن ثم تقسيمها على معامل الشحن 166)
ويتم حساب تكلفة الشحن بناء على القيمة الاكبر, لان هذه الطريقة هي التي يتم محاسبتنا بها من قبل شراكائنا في شركات الشحن
هل من الممكن ان ترسل لنا على ايميلنا Support@stackry.com اسعار الشحن التي وجدتها في الشركات الأخرى ؟
شكرا لك,
You charge 180% of what it would cost me to ship this package using the same shipping method (USPS Express) via PlanetExpress. That's insane.
Hi Roy! I'm sorry you are not happy with our prices. Our carriers charge us off of dimensional weight or actual weight, whichever is higher. So if your box was large, it was charging you off of dimensional weight not your actual weight. Did you repack or consolidate multiple packages together? That brings the greatest savings. Compared to the rest of the industry our pricing is very competitive, especially since we have no membership fees, no receiving fees, 0% US sales tax, and free storage on every one of your package for 45 days. Each company has their own negotiated rates with their partner carriers, so while we do believe our pricing to be competitive, it's true that there are other options out there that may have lower carrier costs. Again, sorry for your displeasure, please feel free to email us at support@stackry.com and attention your email to Ryan, I'd be glad to review your shipment with you.
I have trying many times to finalize the payment to ship my goods, in the last page after i enter my card data the page keeps loading for hours and hours i send an email and no one respond to me, unpleasant service at all, will never recommend it to anyone.
Hi Mohammed, thank you for leaving us a review! I'm sorry that you ran into some issues with finalizing your shipment. There could be a number of reasons why it took some time for the last page to fully load and be confirmed, and this is something we have heard has happened to customers previously, too. I apologize for that inconvenience, but I do see that you did make a successful payment and the shipment was fully finalized the following day, so it's good to see that things ended up working out well! Regarding your email to our customer support team, your email was sent to us after business hours on a Friday. I see a team member responded swiftly that following Monday, so to say that nobody responded to you is simply false.
If you would like to discuss further, please email us at support@stackry.com. Thank you, and I hope you have a nice day ahead.
Very happy with your Easy steps to proceed & place my order to be reviewed, received to you from the online shop, and now waiting to receive it from you to me soon.
Best of luck and success always.
Very positive.
Still, some manufacturers and department stores rejected your address and they say it is a freight address and prohibited sending my purchases to be sent to this address.
Hope to follow this up.
Thanks
Bit peeved that I paid extra for bubble wrap and the fragile item was not put in the bubble wrap, instead the unbreakable items were wrapped in a very small piece, not worth the extra at all.
Great service. Was notified as soon as packages arrived and was able to easily and quickly mail it back out
So far so good... Wait for the parcel to arrive before giving 5 stars...
Fantastic service, wonderful options. 3 consolidated deliveries in and still loving it.
I'm very disappointed that I had to pay a minimum of $34 dollars shipping for an $8 toy in a small box. And the last shipment, you opened the actual toy box (funko) with multiple pieces and let them shift around with no protection. 'Shipped in original packaging' has never meant so little. Unfortunately I still have a package pending to this address, but I will no longer be using this service in the future.
Hi Heidi! Thank you for your review. I am sorry to hear that you ran into an issue with our pricing. We strive to provide the lowest price possible for our customers. I can see that you shipped a 1 pound package with us and paid on dimensional weight. When dimensional weight exceeds scale weight, the shipping price is calculated using the dimensional weight. This is standard for international shipments. You brought up the item value in your review, however the item value has no bearing on the actual shipping charges you will be billed, so that is irrelevant. Our customers see the most cost savings using our consolidation service with the goal of creating a shipment that is billed by the scale weight. We also offer a calculator tool on our website, so you can see the shipping price before placing an order: https://www.stackry.com/en/shipping-calculator
Regarding your second point, speaking towards your shipment in July, I can see that there was no selection of the consolidation instruction made to keep the original boxes/packaging, so it would make sense for the consolidation and shipment to be handled as such. My recommendation would be to select that instruction once you've arrived at the third step in the process of arranging the shipment, if you would like to have the original boxes and packaging kept.
If you ever want to give us another try, please don't hesitate to chat, call, or email us at support@stackry.com.
I googled and looked on reddit what services to use and all things said about stackry was positive. I decided to bite the bullet and just go head first into this company without any prior experience to parcel forwarding, as the original company I was ordering from did not ship directly to HK. The customer support helped rectify a problem I had and became frantic when the FedEx tracking between the original company and Stackry failed, but was actually shipping as per normal. When it did arrive at Stackry, it was immediately registered into their system, and the number "0" became a delightful "1" to my eyes on the dashboard which I was checking very often for over the week. Everything sailed smoothly afterwards but I was a little peeved that the repackaging + bubble wrap option took a total of 30 hours since selecting the option, which I found to be quite a long time. I hope they can improve on this. But beyond this, I've just finalized the shipment and an amazing thing is coming to my house over the next 2-5 days. They have a calculator too which was very accurate on how much it'd cost to ship it (Actual cost was 140 USD, the calculator I used said 135 USD), since I needed every guesstimate for such roughwork when I am completely inexperienced in shipping stuff. Overall absolutely delightful experience that feels premium in spite of their simple site design. But perhaps indeed simple is the best, right?^^
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sarah! Thank you for taking some time to leave us a review. I apologize you ran into some issues with finalizing your second shipment and take issue with our email notifications. I'll be sure this is passed along to the appropriate department so it can be taken into account and consideration. I noticed that there is no sign of communication via online chat or email between our customer support team and yourself. We have a great team here who would be happy and willing to assist with this type of thing, and we can be reached Monday-Friday at support@stackry.com, or via chat from 9amEST-4pmEST. Please don't hesitate to reach out to us if similar problems arise down the line, we'd be glad to hear from you. Have a great day ahead and take care!